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Administrative Assistant (6:30am-3pm)
Veolia | North America
AB · Edmonton, AB
- Full-time
Lead and participate in cross-functional projects aimed at improving order management and customer service processes
Added 3 mins ago
VM
Store Manager – Rowe Farms Bloor West Village
VG Meats
Toronto, ON
- Full-time
Strong customer service and the ability to lead from the floor
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Regional Maintenance Manager
TEN (Transportation Equipment Network)
Montreal, QC
- Full-time
…leader in transportation equipment and solutions. We’re full-service and fully loaded with an industry-leading diverse fleet of over 80,000 trailers and a support network of 240 service…
Added 3 mins ago
AI
Microsoft Dynamics Lead
Atlantis IT Group
Montreal, QC
- Contract
Design, develop, and enhance enterprise applications using Microsoft Dynamics 365 Customer Service and Power Platform.
Added 3 mins ago
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Scrum Master
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $70 to $85 CAD / hour
- Contract
…team and customers. In this engagement, the Scrum Master will lead 2 to 3 scrum teams (8 to 10 people) supporting a value creation…
Added 3 mins ago
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GTM Strategy and Operations Manager
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- Full-time
Own closed-won handoff into implementation and Customer Success, including required context, ownership, service levels, milestone capture and exception management
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Global Engagement and Mobility Assistant
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
…programming. Reporting to the Global Engagement and Mobility Lead, this position provides administrative, logistical, promotional, and student service support for outbound and inbound…
Added 3 mins ago
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Administrative Assistant (6:30am-3pm)
Veolia | Water Tech
AB · Edmonton, AB
- Full-time
Lead and participate in cross-functional projects aimed at improving order management and customer service processes
Added 3 mins ago
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Microsoft Dynamics Lead
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Montreal, QC
- Contract
We are looking for a Senior Microsoft Dynamics Developer/Lead with strong expertise in developing enterprise-level applications using Microsoft Dynamics 365 Customer Service and Power…
Added 3 mins ago
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Installation Manager
Valiant TMS
Windsor, ON
- Full-time
…is seeking an experienced and driven Installation Manager to lead the successful installation, commissioning, and handover of complex automation projects. If you excel at coordinating…
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Deli - Manager Deli 6 MO Contract
Sobeys
Toronto, ON · Greater Toronto Area, Canada
- Contract
…fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols,…
Added 3 mins ago
HI
Associate, Operations and Project Management
Hillsdale Investment Management Inc.
Toronto, ON · Greater Toronto Area, Canada
- $80,000 to $120,000 CAD / year
- Full-time
Customer Service Support: Coordinate information and follow-up across internal and external parties, resolve issues and ensure service requests move forward accurately and efficiently.…
Added 3 mins ago
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Superviseur(e), services à la clientèle et opérations / Client Services and Operations Supervisor
Ossiano Capital
Montreal, QC
- Full-time
As Client Services and Operations Supervisor, you will lead the team responsible for this work. You will oversee daily priorities and team performance, develop and implement procedures,…
Added 3 mins ago
TC
Regional Maintenance Manager
TEN Canada
Montreal, QC
- Full-time
…leader in transportation equipment and solutions. We're full-service and fully loaded with an industry-leading diverse fleet of over 80,000 trailers and a support network of 240 service…
Added 3 mins ago
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Assistant Manager - Vino Volo Restaurant Toronto Pearson Airport
Paradies Lagardère
Mississauga, ON
- Full-time
Lead and motivate a team to elevate customer experiences in our vibrant airport venue.
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Seasonal Guest Experience Lead | Halifax Shopping Centre
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- Full-time
The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education…
Added 3 mins ago
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Sales Manager, Field Sales
UNFI
Richmond, BC
- $90,200 to $142,200 CAD / year
- Full-time
…within designated territory to ensure the smooth execution of customer sales initiatives and seamless execution of core sales priorities and brand…
Added 3 mins ago
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Customer Service Representative
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Winnipeg, MB
- Full-time
The Customer Service Representative (CSR) will perform all the daily transactional activities required for the customer (Customer quotations, simple contracts, product returns and technical…
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In Store Bakery - Certified Baker TF - Midnight start time
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- Full-time
Lead, train, and support bakery team members to deliver outstanding customer service and maintain a positive, engaging work environment.
Added 3 mins ago
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General Manager (Langley)
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…in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career…
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Client Solutions Associate, Centre of Excellence
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…believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier…
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Developing Investment Advisor, BMO Nesbitt Burns
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…ultra-high-net-worth clients through the delivery of personalized service and investment advice. Assesses individual client investment needs to provide professional, customized…
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Product Advisor - Jim Pattison Subaru Northshore
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…individuals who bring strong work ethic, energy, and a passion for customer…
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Contractor Sales - Outside Sales
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- Full-time
Demonstrates high standards of safety and customer service
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Manager, Change Enablement
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- Full-time
Capture success stories (via Teams Posts, video testimonials, etc.) and lead the efforts to "market"/brand the CoE and its always-evolving service offerings to our internal stakeholders.

Collabera

Change Management Lead

Toronto, ON, Canada
North York, ON, Canada

$95,000 to $105,000 CAD / year · Full-time

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Job details

Pay: $95,000 to $105,000 CAD / year
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Title - Change Management Lead

Location - North York, ON (Onsite)

Job Type - Full-Time

Salary - $95K to $105K Per Annum

Role Overview

This is a strategic leadership role sitting at the intersection of Change Management, Workforce Planning, Workforce Analytics, Workforce Engineering, Project Management, Business Operations, and Stakeholder Management. The role is responsible for leading organizational change, optimizing workforce strategies, influencing labor decisions, and helping business leaders make data-driven decisions that improve operational performance.

The individual must lead in the truest sense of leadership: creating direction, supervising and developing team members, driving execution across multiple initiatives, and galvanizing stakeholders from executive leadership to frontline operations. This is not a project management role — it requires strategic influence and measurable organizational impact.

Day-to-Day Responsibilities

Change Management

Lead organizational change initiatives and assess readiness across the business
Understand upcoming business changes and develop communication and adoption strategies
Ensure field leaders and associates are prepared for change, demonstrating empathy throughout
Drive adoption from senior leadership down through frontline teams

Workforce Planning

Support labor planning strategies and drive workforce optimization initiatives
Analyze staffing requirements and workforce trends across stores
Help determine how labor should be allocated and partner with HR and business leaders on workforce decisions

Workforce Analytics

Serve as the analytical backbone of workforce decision-making
Analyze workforce and labor data to identify trends and opportunities
Translate analytics into actionable business insights and use data to influence decision-making

Workforce Engineering

Apply knowledge of activity-based labor models, labor standards, and workforce forecasting
Understand store-level activities (truck unload, replenishment, merchandising, customer service, selling) and how labor models are built around them
Support productivity measurement and workforce forecasting initiatives

Project Management

Track timelines, manage multiple workstreams, and monitor progress against milestones
Identify risks and dependencies, ensure accountability, and drive execution and delivery

Stakeholder Management & Communication

Partner with HR, Store Operations, Merchandising, and Field Leadership (RVPs, District Managers, Store Managers)
Present workforce insights and recommendations to senior leadership
Take complex workforce analytics and translate them into business language — convert numbers into stories
Simplify technical concepts from workforce engineers and data teams for general audiences and executive stakeholders

Must-Have Qualifications

Proven experience in change management — leading organizational change, assessing readiness, and driving adoption
Strong background in workforce planning, labor strategy, or workforce analytics
Exceptional communication and storytelling skills — ability to translate data and technical concepts into executive-ready narratives
Demonstrated ability to influence without direct authority and drive alignment across cross-functional stakeholders
Project management experience with the ability to manage multiple workstreams and hold teams accountable
Bachelor's degree in HR, Business Administration, or a related field

Nice-to-Have / Outstanding Qualities

Experience with workforce engineering concepts (activity-based labor models, labor standards, productivity measurement)
PMP certification
Lean Six Sigma certification
Experience with Cloud or similar data environments
Background in retail operations

We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.

The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location. For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.

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More about this job

Responsibilities

Lead organizational change initiatives and workforce planning, analytics, and optimization efforts to improve operational performance. Coordinate multiple workstreams and influence leaders across HR, store operations, merchandising, and field teams by translating workforce data into actionable recommendations.

Requirements

Requires proven experience leading organizational change and a strong background in workforce planning, labor strategy, or workforce analytics, along with excellent communication and data-storytelling skills. Candidates must be able to influence cross-functional stakeholders, manage multiple workstreams, and hold a bachelor's degree in HR, business administration, or a related field.

Skills

Change Management
Organizational Readiness
Workforce Planning
Workforce Analytics
Labor Strategy
Workforce Engineering
Activity-Based Labor Models
Labor Standards
Productivity Measurement
Workforce Forecasting
Project Management
Stakeholder Management
Executive Communication
Data Storytelling
Cross-Functional Leadership
Retail Operations

Visa sponsorship

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Keywords

Change Management
Organizational Change
Readiness Assessment
Adoption Strategy
Workforce Planning
Labor Planning
Workforce Optimization
Workforce Analytics
Labor Data
Workforce Engineering
Activity-Based Labor Models
Labor Standards
Productivity Measurement
Workforce Forecasting
Project Management
Stakeholder Management
Cross-Functional Collaboration
Executive Communication
Data Storytelling
Retail Operations
Human Resources
Store Operations
Merchandising
PMP
Lean Six Sigma
Cloud Data Environments

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