Position/REQ ID: Data Center Manager
Type: Full-time
Location: Sherbrooke, QC
Days in office/which day: Hybrid; 3 day in office
Shift/Core Hours: 9-5 hours
must be available on Call including over night for emergenciesSalary: $90 - 120K + bonus
Project/initiative they will be supporting:
- No Specific project - Ongoing operation and continuous improvement of a critical data center environment.
- Infrastructure lifecycle management, including upgrades, renewals, deployments, and decommissioning.
- Improvement of datacenter monitoring, availability, security, compliance, and operational procedures.
- Customer and hosting-provider initiatives involving electrical connections, cabling, remote/on-site support, and infrastructure projects.
- Maintaining 24/7/365 service availability and responsiveness to customer requirements.
Expectations :
- Ensure reliable 24/7/365 operation of data center infrastructure and services.
- Lead and manage the data center operations team. (5 direct reports, including expansion and growth)
- Involved in hiring as they continue to grow in Sherbrooke, leading projects and expansion of 14 megawatts
- Opening a new site in Montreal
- Maintain infrastructure availability and meet established SLAs.
- Improve preventive maintenance, monitoring, incident response, and root-cause analysis processes.
- Ensure compliance with MOP, SOP, and EOP procedures.
- Manage infrastructure security, vulnerabilities, upgrades, and compliance audits.
- Maintain accurate DCIM/IPAM infrastructure records.
- Manage vendors, suppliers, technical partners, and service providers.
- Support budgeting, contract management, and infrastructure projects.
- Build strong customer relationships and report on KPIs, SLAs, and service performance.
- Develop team members, establish objectives, manage performance, and promote a collaborative work environment.
Day-to-day responsibilities:
- Ensuring team has support
- Process improvements
- Ensuring conversion of rooms, insulation of generators, networking and vendor management.
- Supervise daily operations of critical data center infrastructure, including UPS, generators, chillers, precision cooling, and ancillary systems.
- Manage, coach, and develop the datacenter team.
- Knowledge of infrastructure security and vulnerability management.
- Experience with incident management and root-cause analysis.
- Managing Safety protocols, COE
Must-haves:
- Experience managing and leading technical teams min 5 direct reports
- 1-3 years of supervising/ managing people
- Background in networking in a data center including HVAC, UPS, electrical pannel
- Strong knowledge of mechanical/electrical datacenter systems (BMS, CMMS, and EPMS systems.)
- Hardware and infrastructure knowledge. (cooling systems, operating systems, cloud computing, and virtualization.)
- Bilingual in French - Strong communication and relationship-building skills.
Plusses:
- Experience in a cloud/datacenter service-provider environment.
- Experience managing customer-facing infrastructure services and SLAs.
- Experience with DCIM/IPAM platforms.
- Experience with MOP/SOP/EOP processes.
- Experience managing infrastructure suppliers and contracts.
- Experience with datacenter lifecycle planning and MEP projects.
- Experience supporting compliance audits.
- Experience working with hosting providers and third-party technical partners.
- French/English bilingual capability may be advantageous given the Quebec location, although the posting does not explicitly state this as a requirement.
The Company offers a total rewards package for this position that may include employer-sponsored benefits, where applicable and subject to eligibility requirements, such as supplemental health and dental coverage, life insurance, disability insurance, retirement or savings programs, paid time off, and other benefits.
The availability, structure, and scope of benefits may vary based on role, employment status, work location, and applicable federal and provincial laws. The Company provides all statutory entitlements, including public holidays, vacation, leaves of absence, and government-mandated benefits, in accordance with applicable law"
Thanks,
