OpenStack Expert (SME)

Job Title - OpenStack Expert (SME)
Location - Montreal, QC (Hybrid)
Job Type - Full-Time
Slalry - $100K to $120K Per Annum


Job Description: 


Daily Responsibilities:
 
Manage technical aspects related to the datacenter infrastructure in Canada: administration and evolution of cloud services (OpenStack, CEPH & S3 storage, networks, security), design and architecture of new services or projects, deployment of technical upgrades, and maintenance of existing environments.
Ensure version upgrades, handle complex incidents, analyze and optimize performance, improve service reliability, and continuously enhance the automation, security, and resilience of the cloud infrastructure.


1. Orchestrate deployments and maintenance (MCO)

• Coordinate technical interventions within the different teams. Ensure the operational readiness of projects in production. Manage risks, arbitrate technical decisions, and ensure compliance with performance criteria.
  
  

2. Manage support and incident handling

• Supervise and resolve critical incidents under time constraints. Conduct root cause analyses (post-mortem). Propose and monitor improvement plans to prevent recurrence. Communicate crucial information to clients according to the severity of the event.
  
  

3. Industrialize processes and automation

• Reduce manual tasks through scripting and orchestration tools. Write and maintain scripts/tools (Bash, Python, PowerShell, Ansible, Terraform). Design reproducible and secure environments (Infrastructure as Code).
  
  

4. Ensure quality

• Control the conformity of deliverables to internal and contractual standards.


• Ensure that the implementation and monitoring of the supervision and monitoring of our services are always complete, accurate and up-to-date.


• Develop best practices with cross-functional teams.
  
  

5. Guarantee delivery and customer satisfaction

• Serve as the primary technical contact. Analyze needs, validate commitments, and ensure transparent communication until project completion. Provide guidance and expertise to business and sales teams.

 
Technical Environments:

• OS / Administration: Windows Server, Linux (RHEL/CentOS/Ubuntu)


• Hardware & Virtualization: CPU/GPU Architectures, High-Performance Storage, HPC, etc.


• Cloud / IaaS: OpenStack


• Automation & IaC: Ansible, SaltStack, Terraform, Kubernetes (K8S)


• Programming / Scripting: Bash, Python, PowerShell


• Network & Security (DevOps): Deployment, Operations, Network Security

We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.

The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location. For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.