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CL
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- Full-time
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Customer Processing Representative (Bilingual)
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Montreal, QC
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…not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your…
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Added 30 mins ago
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Collabera

Operations Assistant - EXCEL - Bank/Finance

Toronto, ON, Canada

$20 to $22 CAD / hour · Contract

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Job details

Pay: $20 to $22 CAD / hour
Job type: Contract
Apply by: Dec 3, 2026
Experience: 2–3+ years of financial services industry experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Note: Advanced Excel skills and financial services experience are mandatory. The manager will reject profiles that do not have both.

Job Description

Daily Responsibilities

Dealer Relations Support (50% of time)

Maintain dealer contacts with current and accurate information.
Draft and distribute dealer notices in a timely manner.
Review daily new salesperson reporting and email inquiries; ensure accurate system entry within SLA.
Monitor, flag, action, and file emails from the generic Dealer Relations inbox.
Respond promptly to dealer inquiries and requests via phone, email, and workflow tools.
Reconcile commission and trailer fee payments accurately and within agreed timelines.
Escalate complex issues to the senior management team.

Trust Accounting Reconciliation Support (50% of time)

Manage daily reconciliations and submit match/clear requests for outstanding items in TLM.
Ensure journal entries are submitted before deadlines using standard formatting.
Review outstanding breaks daily and address unresolved breaks to prevent exceeding clearing timelines.
Add notes, reason codes, and reassign breaks in TLM to appropriate Business Units for items outstanding 2 days over the net clearing period (NCP).
Attest daily to management that notes and reason codes are current on all items outstanding 2 days over NCP.
Conduct detailed investigations of outstanding items and submit supporting documentation to Business Units.
Follow up weekly with Business Units for progress updates on break clearing.
Record Expected Clearing Dates for long-standing breaks and provide periodic updates.
Identify cumbersome or outdated processes and recommend improvements.

Success Measures

Work completed on time and accurately.

Essential Program/Technology/Software Knowledge

Excel to do trust accounting reconciliation and create/update macros to improve processes.

Must-Have Skills, Experience, and Qualifications

2–3+ years of financial services industry experience.
Advanced Excel skills.
Strong communication, organizational, and prioritization skills.
Critical thinking and problem-solving abilities.
Ability to manage multiple competing priorities in a fast-paced environment.
Demonstrated relationship-building and interpersonal skills.
Collaborative mindset with growth orientation.
Adherence to outlined processes and complex procedures.

Nice-to-Have Skills, Experience, and Qualifications

Bilingualism (French and English).
Mutual Fund Back Office or Dealer Back Office operational experience.
Strong knowledge of the investment fund industry and Fundserv distribution network.

The expected base salary range for this position is $20 – $22 per hour, depending on experience, skills, and internal equity.

The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location.

For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.

We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.

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More about this job

Responsibilities

Support dealer relations by maintaining contact records, handling inquiries and notices, entering salesperson information, and reconciling commission and trailer fee payments. Perform daily trust accounting reconciliations in TLM, investigate and follow up on outstanding breaks, submit journal entries and supporting documentation, and recommend process improvements.

Requirements

Requires 2–3 or more years of financial services experience and advanced Excel skills, including the ability to use and improve macros. Candidates should also have strong communication, organizational, prioritization, problem-solving, and relationship-building skills, and be able to manage competing priorities while following complex procedures.

Skills

Advanced Excel
Financial Services Experience
Trust Accounting Reconciliation
Dealer Relations
Commission Reconciliation
Journal Entries
TLM
Email Management
Communication
Organization
Prioritization
Critical Thinking
Problem-Solving
Relationship Building
Process Improvement
Attention to Detail

Visa sponsorship

Not detected in the job text

Keywords

Advanced Excel
Macros
Financial Services
Trust Accounting
Reconciliation
Dealer Relations
TLM
Journal Entries
Commission Payments
Trailer Fees
Mutual Funds
Dealer Back Office
Fundserv
Business Units
Outstanding Breaks
Net Clearing Period
Reason Codes
Expected Clearing Dates
Process Improvement
Workflow Tools

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