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Added 10 mins ago
V
Outreach Worker (Term, Part Time)
VitalHires
Westbank, BC
- Part-time
…works collaboratively as part of the Wellness Team to deliver services tailored to meet client needs. The Outreach Worker provides individual and family-centered, strengths-based, and…
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EJ
Canada Registered Branch Associate Trainee
Edward Jones
Mississauga, ON
- Full-time
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors…
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- Contract
Train retail associates on client products, promotions, and messaging.
Added 25 mins ago
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Ottawa, ON · Montreal, QC
- Full-time
…what humans can do, and breathe life into smart products and…
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Member Care Associate (Bilingual)
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Toronto, ON
- Full-time
Participate in related projects as assigned by the Manager, Client Services
Added 40 mins ago
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TD
Duncan, BC
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
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- Full-time
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Antech Diagnostics
Ottawa, ON
- Full-time
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Senior Associate
RBC Dominion Securities
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Senior Associate - Defined Benefit, Pension Administration
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Associate Account Executive
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Calgary, AB
- Full-time
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Account Specialist
Aon
Montreal, QC
- Full-time
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Associate Account Executive Marine
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Vancouver, BC
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Account Specialist
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Winnipeg, MB
- Full-time
The Account Specialist will assist Account Executives, Associate Account Executives and Brokers on assigned accounts, managing key processes that serve clients and undertaking the…
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Associate Account Executive
Aon
Winnipeg, MB
- Full-time
Explore with the client opportunities for expanded Aon products or services.
Added 2 hours ago
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Account Specialist
Aon
Halifax, NS
- Full-time
The Account Specialist will assist Account Executives, Associate Account Executives and Brokers on assigned accounts, managing key processes that serve clients and undertaking the…
Added 2 hours ago
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Associate Partner, Investment Consulting
Aon
Montreal, QC
- Full-time
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Added 2 hours ago
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Associate Account Executive, Surety
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Collabera

Operations Associate (Office Clerk)

Toronto, ON, Canada

$20 to $22 CAD / hour · Contract

Apply About employer

Applications open in a new tab.

Job details

Pay: $20 to $22 CAD / hour
Job type: Contract
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

The expected base salary range for this position is $20/Hr - $22/Hr, depending on experience, skills, and internal equity.
The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements.
Benefit eligibility and offerings vary based on role, employment status, and work location.
For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.
We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications.
These tools are used to enhance consistency and efficiency.
All hiring decisions involve human review and are not based solely on automated processing.

About the Role:

Our client is seeking Operations Associate III professionals to join their Wealth Management Operations team in Toronto.
This role supports complex and exception-based operational processes, requiring strong attention to detail, analytical ability, customer service skills, and the ability to research and resolve issues independently.
The successful candidate will review, verify, and process information within internal systems while providing support to internal teams, business units, external customers, and industry participants.

Key Responsibilities:

Perform accurate analysis and processing for complex, exception-based, and specialized operational processes.
Review, verify, record, and maintain data within technology systems supporting department processes.
Research and resolve operational issues and requests, including escalated questions.
Liaise with internal departments, RBC business units, external customers, and industry participants to obtain information and resolve issues.
Provide strong customer service and communicate information clearly and professionally.
Identify opportunities to improve processes, reduce operational risk, and increase efficiency.
Suggest process and system improvements where appropriate.
Maintain accurate records and documentation in accordance with established procedures.
Train and support other Operations team members and act as a resource within the team.
Handle multiple priorities in a fast-paced, deadline-driven environment.
Maintain confidentiality and ensure a high level of accuracy in all work.

Required Qualifications:

1+ year of experience in business, finance, customer service, accounting/bookkeeping, or a related field.
4-year degree from an accredited university or equivalent, OR a high school diploma/equivalent plus 2 years of relevant experience.
Strong verbal and written communication skills.
Strong analytical, mathematical, and problem-solving abilities.
Ability to work effectively with exception-based and complex processes.
Strong attention to detail and organizational skills.
Ability to manage multiple priorities and meet daily deadlines.
Ability to work independently with minimal supervision as well as collaboratively within a team.
Strong customer service and interpersonal skills.
Ability to research, analyze, and resolve problems independently.
Ability to remain professional and composed when dealing with difficult situations or conflicts.
Proficiency with Word, Excel, and Outlook.
Ability to handle sensitive and confidential information appropriately.

Preferred / Nice-to-Have Qualifications:

Experience within the financial services, banking, or wealth management industry.
Knowledge of financial operations or securities processing.
Canadian Securities Course (CSC).
Experience with Broadridge.
Experience with CDS/DTC settlements.
Previous experience working with complex or exception-based operational processes.

Technology:

Office Suite
Excel
Word
Outlook
PowerPoint
Broadridge experience is an asset.
Experience with relevant financial operations systems is an asset.

Soft Skills:

Excellent verbal and written communication.
Strong listening and interpersonal skills.
Customer-service oriented.
Strong organizational and time-management skills.
Ability to multitask effectively.
Strong information-seeking and research skills.
High level of accuracy and attention to detail.
Ability to maintain confidentiality.
Self-directed and comfortable working independently.
Collaborative and team-oriented.

Team & Work Environment:

You will be joining a 14-16 person collaborative and interactive Operations team within Wealth Management.
The team is teamwork-driven and provides opportunities to work closely with colleagues across the organization.

What You’ll Gain:

This is an opportunity to gain experience within a Wealth Management Operations environment while working with complex operational processes, customer service, financial data, and exception-based transactions.
The role also provides exposure to process improvement, risk reduction, and cross-functional collaboration within a major financial institution.

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More about this job

Responsibilities

Analyze and process complex, exception-based operational work; review and maintain data, research and resolve issues, and coordinate with internal teams, customers, and industry participants. Maintain accurate and confidential records, support teammates, provide professional customer service, and identify process improvements that reduce risk and increase efficiency.

Requirements

Requires at least one year of relevant experience and either a four-year degree or a high school diploma/equivalent plus two years of relevant experience. Candidates need strong communication, analytical, customer service, organizational, and problem-solving skills; proficiency with Word, Excel, and Outlook; and the ability to manage complex work independently and meet deadlines.

Skills

Operational Processing
Data Verification
Issue Resolution
Customer Service
Analytical Skills
Problem-Solving
Attention To Detail
Written Communication
Verbal Communication
Research
Process Improvement
Risk Reduction
Time Management
Confidentiality
Microsoft Excel
Broadridge

Visa sponsorship

Not detected in the job text

Keywords

Wealth Management
Banking
Financial Operations
Securities Processing
Exception-Based Processes
Operational Processing
Data Verification
Financial Data
Customer Service
Issue Resolution
Process Improvement
Operational Risk
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Broadridge
CDS Settlements
DTC Settlements
Canadian Securities Course
Confidential Information
Recordkeeping
Cross-Functional Collaboration

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