Service Desk Analyst

Title: Service Desk Analyst/Help Desk Analyst

Type (Contract, C2H, Perm): Contract - 12 months

Location: Tuesday and every second Friday (total 5x per month)- Toronto, ON- Hybrid

Shift/Core Hours: 37.5 Hours

Compensation: $22/hour

Interview Process: One round - In-person

Must Haves:

• Previous experience working in a Service Desk, Help Desk, Desktop Support, or Technical Support environment
• Basic understanding of IT support and troubleshooting principles
• Hands-on experience troubleshooting Windows/computer issues and supporting MS 365 applications
• Working knowledge of Active Directory
• Experience troubleshooting Citrix VPN or similar remote-access technologies
• Experience supporting MS Multi-Factor Authentication (MFA).
• Experience supporting Windows in a business/corporate environment
• Familiarity with SharePoint
• Experience troubleshooting common computer, laptop, and printer issues
• Strong communication skills

Nice to Have:

• Comes from bank or financial space

We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.

The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location. For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.