Job Summary
Under the direction of the Manager, Indigenous Initiatives and Inclusion, and where applicable with day-to-day supervision from the Community Campus Manager, the incumbent provides student and customer support services, coordinated activities for Indigenous and non-Indigenous learners as well as clerical support to learners seeking academic and/or cultural supports.
Specific Duties
Work collaboratively to create a welcoming environment in the college or community campus where the position is situated.
- Assist Indigenous Education staff with Indigenous student applications, assisting students with making appointments with Student Success Advisors and various student services available at CNC .
- Assist students as they adjust to college-life.
- Organize Indigenous student activities and provide support for event planning.
- Support student orientation on campus and prepare orientation packages for new students if requested by orientation teams.
- Monitor and maintain inventory of supplies and forms to ensure a smooth operation for the department.
- Provide general office support, including but not limited to responding to inquiries, photocopying, filing and phone calls to students.
- Offer updates for web pages to Student Services departments as requested.
- You will be part of a team actively engaged in contributing to and accomplishing the vision, mission, and goals of the College and in supporting the aspirations and needs of Indigenous learners and communities.
- You will promote a positive work atmosphere and communicating in a professional manner that demonstrates mutual respect with students and colleagues.
- Other duties as assigned by the Manager Indigenous Initiatives and Inclusion or designate.
Skills & Qualifications
- Minimum of one year post secondary training in related field
- 1 year or more Recent and relevant experience working with Indigenous students
- Proven customer service orientation.
- Demonstrated ability to work effectively and cooperatively with diverse cultures.
- Understanding of and ability to practice an Indigenous learner/service centered approach.
- Demonstrated ability to plan, coordinate and implement activities.
- Demonstrated effective cross-cultural communication and problem-solving skills under pressure.
- Ability to plan, schedule and prioritize own workload.
- Ability to deal with multiple tasks, responsibilities, and inquiries in very short time spans with multiple interruptions.
- Strong verbal communication skills
- Strong office and organizational skills.
- Outgoing personality; enthusiastic, creative and passionate about working with Indigenous students and continuous learning.
- Ability to maintain confidentiality.
- Proficient in appropriate technological resources including the following computer areas: Word processing; spreadsheet and database application.
- Proven ability to maintain positive working relationships.
- Ability to work positively in a busy, demanding environment.
- Self-starter and initiator.
- Ability to take delegated responsibilities and get them done efficiently and with excellence.
- This position requires a person of Aboriginal Ancestry who also meets all other necessary qualifications.
