IT Applications & Support Specialist

Colonnade BridgePort (www.colonnadebridgeport.ca) is a leading real estate investment, management and development company in Ottawa, with a growing presence across Ontario, New Brunswick, Nova Scotia, and PEI. We provide investment management, asset management, property management, leasing and development services. Our continued expansion into Québec has created an opportunity for a full-time, IT Applications & Support Specialist at our Ottawa office. 

IT APPLICATIONS & SUPPORT SPECIALIST

Reporting to the IT Manager, the IT Applications & Support Specialist provides hands-on application and technical support across the organization. Approximately 80% of the role is focused on application support, with a strong focus on Yardi and Salesforce, with the remaining 20% dedicated to general IT support. They work with users to troubleshoot issues, manage access and configuration needs, support updates and new functionality, and identify opportunities to improve system performance and the user experience. General IT support includes Microsoft 365, Azure, Entra, Intune, SharePoint, Windows, mobile devices, hardware, connectivity, and employee onboarding and offboarding. As part of a small IT team, they provide responsive service, clear documentation and user guidance, and escalate complex issues to internal or external resources as required.

Responsibilities:

Application Support

• Provide day-to-day support for Yardi and Salesforce, helping employees resolve application issues and questions related to functionality, access, permissions, and configuration.
• Support Microsoft 365, Azure, Entra, Intune, SharePoint, Windows, and other business applications. 
• Troubleshoot application issues, identify appropriate solutions, and work with vendors or third-party providers when escalation is required.
• Assist with application updates, changes, testing, and implementation of new functionality. 
• Identify recurring issues and recommend improvements to enhance the user experience and efficiency. 
• Maintain appropriate documentation of technical issues, solutions, procedures, and processes. 
• Stay current with existing and emerging technologies relevant to the organization. 

General IT Support

• Set up, configure, and troubleshoot laptops, mobile devices, monitors, printers, peripherals, software, and connectivity.
• Assist with new employee onboarding and offboarding, including preparing equipment, accounts, applications, and access. 
• Assist employees with day-to-day IT questions and technical issues. 
• Perform troubleshooting of networks, routers, access points, and Wi-Fi. 
• Maintain and manage IT equipment and related inventory. 
• Escalate complex technical issues to the IT Manager or appropriate external resources when required.

Qualifications:

• 3–5 years of experience in application, systems, or IT support, including supporting business applications and users with varying levels of technical knowledge.
• College diploma or degree in Information Technology, Computer Science, or related field. 
• To be considered, candidates must have experience with at least 2 of the following 3 applications: Yardi, Salesforce, and SharePoint.
• Strong working knowledge of Microsoft 365, SharePoint, Azure, Entra, and Intune. 
• Experience supporting iPhones and Android devices. 
• Strong troubleshooting and problem-solving skills. 
• Strong customer service, interpersonal, and written and verbal communication skills.
• Ability to work independently and collaboratively, follow established priorities and processes, and manage multiple requests and deadlines.
• A hands-on, adaptable approach with a willingness to learn new technologies and identify how they can improve the workplace.
• Basic networking knowledge, including routers, access points, Wi-Fi, and printers. 
• Assets include experience with Yardi modules, configurations, integrations, or troubleshooting; familiarity with AI tools and emerging technologies; and experience working with third-party technology vendors and application providers.

The above statements reflect the general details considered necessary to describe functions of the job and shall not be construed as a detailed description of all work requirements that may be inherent in the job. 

Compensation:

$65,000 - $80,000 base salary

Eligible for annual discretionary bonus

Commitment to our People

We are committed to creating a positive experience for our employees. We work hard at Colonnade BridgePort and have fun while doing it! Our employees enjoy participating in sports tournaments, BBQ’s, potlucks, prize draws, holiday parties and more! The successful candidate can expect the following perks and benefits:

• Three weeks’ annual starting paid vacation; three days personal and five sick paid days annually.
• Hybrid working environment (position dependent, alternative may be offered).
• Comprehensive benefits plan that includes health, dental, vision, and disability coverage (cost shared by company and employee).
• RRSP matching program.
• Professional development (up to two paid courses per year).
• Holiday office closure between Christmas and New Year’s, summer hours (position dependent, alternative may be offered).

To learn more about our commitment to our community and sustainability, click here.

Colonnade BridgePort acknowledges that teams with diverse backgrounds and perspectives can bring about innovative solutions and ideas. Therefore, we welcome and encourage qualified applications from people of all gender identities, visible minorities, Indiginous persons, and people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. To request an accommodation, please email people @colonnadebridgeport.ca.

We thank all interested applicants; however, only those under consideration will be contacted.