Field Service Technician
- Field, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Job Description
Highly regarded for our premium level of after-sales service support, and our commitment to Total Customer Satisfaction, Columbia Business Systems is looking for dynamic individuals with the skill set and attributes to meet the following responsibilities:
As an Authorized Service Provider of networked output solutions for Canon, Konica Minolta, Kyocera, and HP, prior experience and accreditation for any of these multifunctional (MFP) printer product lines is a definite & preferred asset, but candidates with the capacity and willingness to learn is equally important as is the years of industry experience.
Additional Key Qualifications Required For This Role
If you are interested in joining our Service team at Columbia Business Systems, please respond to careers@columbia-business.com with Attention: Neil Ramsay, and include your cover letter, resume, and any additional information that may be useful.
Highly regarded for our premium level of after-sales service support, and our commitment to Total Customer Satisfaction, Columbia Business Systems is looking for dynamic individuals with the skill set and attributes to meet the following responsibilities:
- Provide timely Customer service through professional skill & courtesy
- Install, service & maintain Columbia Business Systems multi-functional products at the Customer’s premises within our specified guidelines and quality assurances while upholding our commitment to Total Customer Satisfaction
- Diagnose/troubleshoot with precision and repair or replace equipment components as necessary
- Troubleshoot and resolve connectivity issues for printing, scanning, and integrated solutions
- Meet & exceed all required company Standards, including First-Time Call Completions, and asset management of tools, parts inventory, and other company property
- Maintain vendor certifications
As an Authorized Service Provider of networked output solutions for Canon, Konica Minolta, Kyocera, and HP, prior experience and accreditation for any of these multifunctional (MFP) printer product lines is a definite & preferred asset, but candidates with the capacity and willingness to learn is equally important as is the years of industry experience.
Additional Key Qualifications Required For This Role
- A team player who is comfortable keeping up with the daily delivery demands, able to tend to the technical requirement of servicing our customers’ multi-functional printers (MFP’s) and copiers
- Communicates effectively with Customers and fellow employees
- A good understanding of PC & Mac Environments and experience in configuring Network Devices
- Well organized, self-motivated individual, requiring little supervision
- Mechanically inclined, with proficient technical skills & aptitude
- A graduate of a post-secondary technical program
- A valid driver’s license and reliable vehicle is required
If you are interested in joining our Service team at Columbia Business Systems, please respond to careers@columbia-business.com with Attention: Neil Ramsay, and include your cover letter, resume, and any additional information that may be useful.
More about this job
Responsibilities
Install, service, maintain, diagnose, and repair multifunction printers and copiers at customer locations, including resolving printing, scanning, and network connectivity issues. Deliver courteous customer service while meeting company standards for first-time call completion, asset management, and vendor certifications.
Requirements
Candidates should have a post-secondary technical program education, mechanical and technical aptitude, and a good understanding of PC and Mac environments and network device configuration. A valid driver’s license and reliable vehicle are required; prior experience or accreditation with Canon, Konica Minolta, Kyocera, or HP MFP products is preferred, while willingness to learn is also valued.
Skills
- Customer Service
- Printer and Copier Installation
- Equipment Maintenance
- Troubleshooting and Repair
- Network Connectivity Troubleshooting
- Network Device Configuration
- PC and Mac Environments
- Multifunction Printer (MFP) Servicing
- Technical Aptitude
- Mechanical Skills
- Communication
- Inventory and Asset Management
- Time Management
- Teamwork
- Vendor Certifications
Benefits
- Medical Benefits
- Car Allowance
Visa sponsorship
Not detected in the job text
Hiring contact
Neil Ramsay
Categories
- Trades
- Customer Service & Support
- Technology
Keywords
- Multifunction Printers
- Copiers
- Canon
- Konica Minolta
- Kyocera
- HP
- Printing
- Scanning
- Network Connectivity
- Network Devices
- PC Environments
- Mac Environments
- Equipment Installation
- Equipment Maintenance
- Troubleshooting
- Equipment Repair
- First-Time Call Completion
- Asset Management
- Parts Inventory
- Vendor Certifications
- Customer Satisfaction
- After-Sales Service
- Technical Training