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Columbia Forest Products

À La Recherche D’un(e) Représentant(e) Aux Ventes Internes

Saint-Casimir, QC, Canada

Full-time

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Job details

Job type: Full-time
Experience: Le ou la candidat(e) recherché(e) possède de 3 à 5 ans d’expérience en ventes internes ou en service à la clientèle dans un environnement manufacturier.
Posting language: English · French
Posted: Oct 12, 2026

Original job description

English section of this bilingual listing.

Columbia Forest Products, the leading manufacturer of decorative hardwood plywood and rotary cut veneers is looking for an experienced internal sales and customer service representative for their Canadian operations. This individual will work closely with the field sales team to service an existing base of distributors.

It is the ISR/CS’s role to monitor distributor purchases, ensure orders are accurate and the products meet customer needs. The ISR/CS is also responsible for preparing quotes, follow allocations per Field Sales Representative (FSR), per customer and per mill, monitor orders, prices and keep customers and mills aware of any changes. The ISR/CS works closely with customers, other ISRs, the FSR team as well as key contacts (purchasing, production and logistics) from each of our mills.

The ideal candidate is located in the province of Quebec in Canada. The candidate will be required to work from our St-Casimir office. The candidate will be required to travel and meet with the ISR/CS team for training on the north shore of Montreal. The ideal candidate will have 3 to 5 years inside sales or customer service experience for a manufacturing company. The candidate will need to be bilingual (French and English, spoken and written), resourceful, meticulous, autonomous, and efficient.

Essential Job Characteristics:

The Inside Sales/Customer Service representative must first work as a team with the Field Sales Reps in prospecting potential customers, determining current customer needs, servicing the customers, and exceeding customer expectations.

While it is the Field Sales representative’s primary responsibility to personally “call on” existing and prospective customers it is the Inside Sales/Customer Service rep’s responsibility to refer data and information to the FSR.

The ISR must communicate by phone, video conferencing, text, social media, and email with customers. The ISR must be able to answer questions regarding panel specifications including hardwood grades, interior panel specifications for 3 ply, line by line, MPX, and combi-core constructions. In addition he/she must know how to quote pricing, explore alternative options to assist in securing sales, and complete the order entry process.

Primary Duties:

Responds to appropriate sales inquiries from both distribution and OEM customers directly and from his/her Field Sales partners (25% of time)

Quotes price, availability, and anticipated lead times of product to the customer (50% of time)

Stays current on all pricing and traditional margin lists, price changes, and manufacturing changes.

Maintains a detailed call report and actively communicates with the organization (10% of time)

Pulls in resources from the plants or other sales team members to remedy customer needs

Follows up with claims via the customer and collaborates with the plants to resolve issues (10% of time)

Coordinates and provides customer mill visits and hospitality (5% of time)

Occasional travel to other Canadian plants and ISR/CS training and meetings.

Read the full bilingual original

Columbia Forest Products, chef de file dans la fabrication de contreplaqué décoratif en bois franc et de placages déroulés, est à la recherche d’un(e) représentant(e) expérimenté(e) aux ventes internes et au service à la clientèle pour soutenir ses opérations canadiennes.

La personne retenue travaillera en étroite collaboration avec l’équipe des représentants des ventes sur le terrain afin de servir un portefeuille existant de distributeurs.

Le rôle du/de la représentant(e) aux ventes internes et au service à la clientèle (ISR/CS) consiste à surveiller les achats des distributeurs, à s’assurer de l’exactitude des commandes et à veiller à ce que les produits répondent aux besoins des clients. Cette personne est également responsable de préparer les soumissions, de suivre les allocations par représentant des ventes sur le terrain (FSR), par client et par usine, de surveiller les commandes et les prix, ainsi que de tenir les clients et les usines informés de tout changement.

L’ISR/CS travaille en étroite collaboration avec les clients, les autres représentants aux ventes internes, l’équipe des représentants des ventes sur le terrain ainsi que les principaux intervenants de chacune de nos usines (approvisionnement, production et logistique).

Le ou la candidat(e) idéal(e) réside au Québec et devra travailler à partir de notre bureau de Saint-Casimir. Des déplacements seront requis afin de rencontrer l’équipe ISR/CS pour la formation sur la Rive-Nord de Montréal.

Le ou la candidat(e) recherché(e) possède de 3 à 5 ans d’expérience en ventes internes ou en service à la clientèle dans un environnement manufacturier. Il ou elle doit être bilingue (français et anglais, à l’oral et à l’écrit), débrouillard(e), minutieux(se), autonome et efficace.

Compétences et caractéristiques essentielles

Le ou la représentant(e) aux ventes internes et au service à la clientèle doit avant tout travailler en équipe avec les représentants des ventes sur le terrain afin d’identifier de nouveaux clients potentiels, d’évaluer les besoins actuels des clients, d’assurer un service de qualité et de dépasser les attentes de la clientèle.

Bien qu’il soit de la responsabilité première du représentant des ventes sur le terrain de visiter et de développer les clients existants et potentiels, le représentant aux ventes internes et au service à la clientèle doit transmettre toute information pertinente et les occasions identifiées au représentant des ventes concerné.

L’ISR doit communiquer avec les clients par téléphone, vidéoconférence, messages texte, médias sociaux et courriel. Il ou elle doit être en mesure de répondre aux questions concernant les spécifications des panneaux, notamment les grades de bois franc et les spécifications des panneaux intérieurs de types 3 plis, Line by Line, MPX et Combi-Core. De plus, cette personne doit maîtriser l’établissement des prix, explorer des solutions de rechange afin de conclure des ventes et effectuer le processus complet de saisie des commandes.

Responsabilités principales

Répondre aux demandes de renseignements liées aux ventes (25 % du temps). Répond aux demandes de renseignements provenant des distributeurs, des clients OEM et des représentants des ventes sur le terrain.

Préparer les soumissions et informer les clients (50 % du temps). Communique les prix, la disponibilité des produits et les délais de livraison prévus aux clients. Maintient à jour ses connaissances concernant les listes de prix, les marges habituelles, les changements de prix et les modifications apportées aux procédés de fabrication.

Maintenir des rapports détaillés et communiquer avec l’organisation (10 % du temps). Assure le suivi détaillé des appels et communique activement les informations pertinentes à l’organisation. Mobilise les ressources des usines ou d’autres membres de l’équipe des ventes afin de répondre efficacement aux besoins des clients.

Assurer le suivi des réclamations (10 % du temps). Effectue le suivi des réclamations auprès des clients et collabore avec les usines afin de résoudre les problèmes.

Coordonner les visites d’usines (5 % du temps). Organise les visites de clients dans les usines et assure l’accueil ainsi que l’accompagnement des visiteurs.

Déplacements occasionnels. Participe occasionnellement à des déplacements vers d’autres usines canadiennes et à des activités de formation ou des rencontres de l’équipe ISR/CS.

Essential Job Characteristics:

Primary Duties:

Responds to appropriate sales inquiries from both distribution and OEM customers directly and from his/her Field Sales partners (25% of time)
Quotes price, availability, and anticipated lead times of product to the customer (50% of time)
Stays current on all pricing and traditional margin lists, price changes, and manufacturing changes.
Maintains a detailed call report and actively communicates with the organization (10% of time)
Pulls in resources from the plants or other sales team members to remedy customer needs
Follows up with claims via the customer and collaborates with the plants to resolve issues (10% of time)
Coordinates and provides customer mill visits and hospitality (5% of time)
Occasional travel to other Canadian plants and ISR/CS training and meetings.

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More about this job

Responsibilities

Support an existing distributor portfolio in coordination with field sales representatives by monitoring purchases, ensuring order accuracy, preparing quotes, and communicating pricing, product availability, and lead times. Track allocations and orders, maintain detailed call reports, resolve customer claims with manufacturing plants, and coordinate customer mill visits.

Requirements

Candidates should have 3 to 5 years of inside sales or customer service experience in a manufacturing environment and be fluent in spoken and written French and English. They should be resourceful, meticulous, autonomous, and efficient, with knowledge of pricing, order entry, hardwood grades, and interior panel specifications.

Skills

Inside Sales
Customer Service
Bilingual Communication
Quotation Preparation
Pricing
Order Entry
Order Accuracy
Product Knowledge
Hardwood Grades
Panel Specifications
Sales Support
Allocation Tracking
Complaint Resolution
Call Reporting
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Customer Service
Manufacturing
Decorative Hardwood Plywood
Rotary-Cut Veneers
Distributor Sales
OEM Customers
Field Sales Representatives
Sales Inquiries
Quote Preparation
Pricing
Product Availability
Lead Times
Order Entry
Order Monitoring
Allocation Tracking
Hardwood Grades
Three-Ply Panels
Line-by-Line Panels
MPX Panels
Combi-Core Panels
Customer Claims
Call Reports
Plant Coordination
Purchasing
Production
Logistics
Customer Mill Visits
French-English Bilingualism

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