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Columbia Forest Products

Inside Sales/Customer Service Representative

Saint-Casimir, QC, Canada
St Casimir, QC, G0A 3L0, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Columbia Forest Products, the leading manufacturer of decorative hardwood plywood and rotary cut veneers is looking for an experienced internal sales and customer service representative for their Canadian operations. This individual will work closely with the field sales team to service an existing base of distributors.

It is the ISR/CS’s role to monitor distributor purchases, ensure orders are accurate and the products meet customer needs. The ISR/CS is also responsible for preparing quotes, follow allocations per Field Sales Representative (FSR), per customer and per mill, monitor orders, prices and keep customers and mills aware of any changes. The ISR/CS works closely with customers, other ISRs, the FSR team as well as key contacts (purchasing, production and logistics) from each of our mills. The candidate will be required to work from our mill in St-Casimir, QC. The ideal candidate will have 3 to 5 years inside sales or customer service experience for a manufacturing company. The candidate will need to be bilingual (French and English, spoken and written), resourceful, meticulous, autonomous, and efficient.

The salary range for this role is 48-53k.

Essential Job Characteristics:
The Inside Sales/Customer Service representative must first work as a team with the Field Sales Reps in prospecting potential customers, determining current customer needs, servicing the customers, and exceeding customer expectations. While it is the Field Sales representative’s primary responsibility to personally “call on” existing and prospective customers it is the Inside Sales/Customer Service rep’s responsibility to refer data and information to the FSR. The ISR must communicate by phone, video conferencing, text, social media, and email with customers. The ISR must be able to answer questions regarding panel specifications including hardwood grades, interior panel specifications for 3 ply, line by line, MPX, and combi-core constructions. They also must know how to quote pricing, explore alternative options to assist in securing sales, and complete the order entry process.

Primary Duties:

Responds to appropriate sales inquiries from both distribution and OEM customers directly and from his/her Field Sales partners (25% of time)
Quotes price, availability, and anticipated lead times of product to the customer (50% of time)
- Stays current on all pricing and traditional margin lists, price changes, and manufacturing changes.
Maintains a detailed call report and actively communicates with the organization (10% of time)
- Pulls in resources from the plants or other sales team members to remedy customer needs
Follows up with claims via the customer and collaborates with the plants to resolving issues (10% of time)
Coordinates and provides customer mill visits and hospitality (5% of time)

Our Core Values we take pride in: Customer Service Above all Else, We Are Family, Share the Success and Absolute Integrity. If these are core values that you represent, please take the time to apply online for this rewarding career with Columbia Forest Products.

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More about this job

Responsibilities

Work with field sales representatives and distributor and OEM customers to assess needs, respond to inquiries, quote pricing and availability, and enter orders. Monitor purchases, allocations, pricing, and order changes; coordinate with mills to resolve claims and customer issues, and maintain customer communications and call reports.

Requirements

Requires 3 to 5 years of inside sales or customer service experience in a manufacturing company and spoken and written fluency in French and English. The ideal candidate is resourceful, meticulous, autonomous, and efficient, with knowledge of hardwood panel specifications, pricing, and order processing.

Skills

Inside Sales
Customer Service
Bilingual Communication
French
English
Quoting
Order Entry
Pricing
Distributor Account Management
Customer Needs Assessment
Sales Coordination
Product Knowledge
Claims Resolution
Call Reporting
Communication
Attention to Detail

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Customer Service
Field Sales
Distributor Sales
OEM Customers
Decorative Hardwood Plywood
Rotary-Cut Veneers
Hardwood Grades
Panel Specifications
Three-Ply Construction
Line-by-Line Construction
MPX Construction
Combi-Core Construction
Pricing
Margin Lists
Product Availability
Lead Times
Order Entry
Allocations
Claims Resolution
Call Reports
Customer Needs
Mill Coordination
Manufacturing Changes
Customer Communication
French
English

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