Jobs in Canada

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Added 9 mins ago
Service Representative- Kingsville
Libro Credit Union
Kingsville, ON
Full-time
Join Libro Credit Union as a Full Time Service Representative at our Kingsville location
Added 9 mins ago
Senior Financial Crime Risk Analyst (5522)
TD
Markham, ON
Full-time
Provide subject matter expertise and/or input to projects/initiatives as a representative for area of specialization
Added 9 mins ago
Fan Services Representative
Saskatchewan Roughrider Football Club Inc.
Regina, SK
Full-time
…a welcoming environment for Rider Nation? As a Fan Services Representative, you'll play a key role in providing personalized support to our loyal season ticket members and fans, ensuring…
Added 9 mins ago
Investment Advisor I
TD
St. Catharines, ON
Full-time
Currently licensed as a Registered Representative with CIRO
Added 10 mins ago
Commis/vendeur H/F
Advance Auto Parts
New Richmond, QC
Full-time
Best in class customer service and DIY issue resolution
Added 10 mins ago
ScotiaMcLeod Administrative Associate - Toronto Plaza
Scotiabank
Toronto, ON
As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by…
Added 10 mins ago
Community Lead, Place Ville Marie (Montreal)
WeWork
Montreal, QC · Place Ville Marie
Full-time
Our Community team isn't just a part of the business - it is the driving force behind our members' success. We are dedicated to enabling every member to create their life's work, and as a…
Added 10 mins ago
Fan Services Representative
Saskatchewan Roughriders
Regina, SK
Full-time
…a welcoming environment for Rider Nation? As a Fan Services Representative, you’ll play a key role in providing personalized support to our loyal season ticket members and fans, ensuring…
Added 56 mins ago
Associate Advisor
RBC
Vancouver, BC
Full-time
Approval as a Registered Representative (RR) with IIROC
Added 56 mins ago
Planet Fitness - Member Services Representative - Part Time - Peterborough
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Peterborough, ON
Part-time
We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer…
Added 56 mins ago
Planet Fitness - Member Services Representative - Part Time - Lindsay
Taymax Group
Kawartha Lakes, ON · Lindsay, ON
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We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer…
Added 56 mins ago
Planet Fitness - Overnight Member Services Representative - Part Time - Dixie & Dundas
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We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer…
Added 56 mins ago
Planet Fitness - Member Services Representative - Part Time - Thunder Bay
Taymax Group
Thunder Bay, ON
Part-time
We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer…
Added 1 hour ago
Operations Officer I
Robertson & Company Ltd.
Toronto, ON
Contract
Act as a key resource or representative by providing technical subject matter expertise / analysis or operational process support on EFTR (Electronic Fund Transfer Reporting) Regulatory…
Added 1 hour ago
Quality Manager
Electric Motor Coil Co.
Barrie, ON
Full-time
Serve as Management Representative and primary contact for registrars, customer auditors and nuclear-sector clients.
Added 1 hour ago
Client Onboarding Senior Representative
Scotiabank
Toronto, ON
As a Client Onboarding Senior Representative, you will be responsible for providing oversight/control on client account opening documents to help reduce the firm's risk with the applicable…
Added 1 hour ago
Client Onboarding Senior Representative - 6 Month Term Position
Scotiabank
Toronto, ON
As a Client Onboarding Senior Representative, you will be responsible for providing oversight/control on client account opening documents to help reduce the firm's risk with the applicable…
Added 1 hour ago
Cashier (Part-Time)
Giant Tiger
Sioux Lookout, ON
Part-time
…institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the…
Added 1 hour ago
Store Associate (Full-Time)
Giant Tiger
Grand Falls, NB
Full-time
…institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the…
Added 1 hour ago
Cashier (Part-Time)
Giant Tiger
Grand Falls, NB
Part-time
…institution rooted in our communities and built on 60+ years of success. Our store teams are the heart of our mission, making sure every customer has a great experience and finds the…
Added 1 hour ago
Sales Representative - Vancouver
Neo Financial
Vancouver, BC
$20 CAD / hour
Contract
…exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of…
Added 1 hour ago
Technical Representative, Performance Adhesives and Specialties G1
Quadra
Vaudreuil-Dorion, QC
Position: Technical Representative, Performance Adhesives and Specialties
Added 1 hour ago
Afternoons Customer Service Representative - Challenger (Cambridge)
Fastfrate Group
Cambridge, ON
The Customer Service Representative is the first point of contact for Challenger customers from the initial booking, throughout transit, and until freight has successfully delivered. In…
Added 1 hour ago
Inside Sales Representative
Reliance Home Comfort
London, ON
By joining Reliance as an Inside Sales Representative, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are…
Added 1 hour ago
Warehouse Associate
O’Dell HVAC Group
Kemptville, ON
Full-time
O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors across Ontario. Our success is fueled by our people-first…

Columbia Forest Products

Inside Sales/Customer Service Representative

Saint-Casimir, QC, Canada
St Casimir, QC, G0A 3L0, Canada

Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

Columbia Forest Products, the leading manufacturer of decorative hardwood plywood and rotary cut veneers is looking for an experienced internal sales and customer service representative for their Canadian operations. This individual will work closely with the field sales team to service an existing base of distributors.

It is the ISR/CS’s role to monitor distributor purchases, ensure orders are accurate and the products meet customer needs. The ISR/CS is also responsible for preparing quotes, follow allocations per Field Sales Representative (FSR), per customer and per mill, monitor orders, prices and keep customers and mills aware of any changes. The ISR/CS works closely with customers, other ISRs, the FSR team as well as key contacts (purchasing, production and logistics) from each of our mills. The candidate will be required to work from our mill in St-Casimir, QC. The ideal candidate will have 3 to 5 years inside sales or customer service experience for a manufacturing company. The candidate will need to be bilingual (French and English, spoken and written), resourceful, meticulous, autonomous, and efficient.

The salary range for this role is 48-53k.

Essential Job Characteristics:
The Inside Sales/Customer Service representative must first work as a team with the Field Sales Reps in prospecting potential customers, determining current customer needs, servicing the customers, and exceeding customer expectations. While it is the Field Sales representative’s primary responsibility to personally “call on” existing and prospective customers it is the Inside Sales/Customer Service rep’s responsibility to refer data and information to the FSR. The ISR must communicate by phone, video conferencing, text, social media, and email with customers. The ISR must be able to answer questions regarding panel specifications including hardwood grades, interior panel specifications for 3 ply, line by line, MPX, and combi-core constructions. They also must know how to quote pricing, explore alternative options to assist in securing sales, and complete the order entry process.

Primary Duties:

Responds to appropriate sales inquiries from both distribution and OEM customers directly and from his/her Field Sales partners (25% of time)
Quotes price, availability, and anticipated lead times of product to the customer (50% of time)
- Stays current on all pricing and traditional margin lists, price changes, and manufacturing changes.
Maintains a detailed call report and actively communicates with the organization (10% of time)
- Pulls in resources from the plants or other sales team members to remedy customer needs
Follows up with claims via the customer and collaborates with the plants to resolving issues (10% of time)
Coordinates and provides customer mill visits and hospitality (5% of time)

Our Core Values we take pride in: Customer Service Above all Else, We Are Family, Share the Success and Absolute Integrity. If these are core values that you represent, please take the time to apply online for this rewarding career with Columbia Forest Products.

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More about this job

Responsibilities

The Inside Sales/Customer Service Representative manages distributor orders, prepares quotes, and ensures accurate product delivery while collaborating with the field sales team. They act as a primary point of contact for customers and mills to resolve issues, monitor pricing, and facilitate effective communication.

Requirements

The ideal candidate possesses 3 to 5 years of inside sales or customer service experience within a manufacturing environment. Proficiency in both French and English is mandatory, along with strong organizational, communication, and technical product knowledge skills.

Skills

Inside Sales
Customer Service
Order Processing
Quoting
Sales Prospecting
Bilingualism
Communication
Logistics Coordination
Manufacturing Knowledge
Relationship Management
Data Analysis
Problem Solving
Attention To Detail
Autonomy
Resourcefulness

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Customer Service
Manufacturing
Hardwood Plywood
Rotary Cut Veneers
Distributor Management
Order Entry
Pricing
Lead Times
OEM Customers
Call Reporting
Logistics
Panel Specifications
Hardwood Grades
Sales Inquiries
Customer Hospitality
Field Sales Support
Bilingual

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