Sales & Product Support Representative
- Tillsonburg, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Company Description Colvoy Equipment supplies industrial mowers, snowblowers, snowplows, specialty mowing and snow removal equipment, roadside mowing equipment, mowing boats, amphibious machines, and related parts to clients across Canada. The company focuses on providing reliable equipment solutions for demanding commercial and industrial environments. Colvoy offers parts, rentals, and sales, supporting customers throughout the equipment lifecycle. Team members contribute to strong customer relationships through responsive service and product expertise. Applicants can expect to work with a wide range of specialized outdoor equipment in a customer-focused setting.
Role Description The Sales & Product Support Representative is a full-time, hybrid role based in Tillsonburg, ON, with some flexibility for work from home. This role includes assisting customers with equipment selection, pricing, and sales orders, as well as providing product support for mowers, snow removal equipment, and related parts. Daily activities involve responding to customer inquiries by phone, email, and in person, preparing quotations, processing orders, and coordinating with internal teams for inventory and logistics. The representative will help troubleshoot product issues, guide customers on proper usage and maintenance, and follow up to ensure ongoing customer satisfaction. The role also includes maintaining accurate records in CRM or order management systems and contributing feedback to improve products and services.
Qualifications
Role Description The Sales & Product Support Representative is a full-time, hybrid role based in Tillsonburg, ON, with some flexibility for work from home. This role includes assisting customers with equipment selection, pricing, and sales orders, as well as providing product support for mowers, snow removal equipment, and related parts. Daily activities involve responding to customer inquiries by phone, email, and in person, preparing quotations, processing orders, and coordinating with internal teams for inventory and logistics. The representative will help troubleshoot product issues, guide customers on proper usage and maintenance, and follow up to ensure ongoing customer satisfaction. The role also includes maintaining accurate records in CRM or order management systems and contributing feedback to improve products and services.
Qualifications
- Strong Product Support and Customer Support skills, with the ability to understand technical equipment features and assist customers effectively.
- Focus on Customer Satisfaction, including proactive follow-up, problem-solving, and a service-oriented approach.
- Solid Analytical Skills to interpret customer needs, assess product options, and resolve issues efficiently.
- Clear and professional Communication skills, both verbal and written, for engaging with customers and collaborating with colleagues.
- Experience in equipment, industrial, or automotive sales/support environments is an asset.
- Comfort with CRM or order management software and basic proficiency in standard office applications.
- Ability to work independently and as part of a team in a hybrid setting, with reliable access to remote work tools.
- Valid driver’s license and willingness to visit customer sites or equipment locations when required.
More about this job
Responsibilities
Assist customers with equipment selection, pricing, quotations, sales orders, product questions, and troubleshooting for mowers, snow removal equipment, and related parts. Coordinate with internal teams on inventory and logistics, maintain accurate customer and order records, and follow up to support customer satisfaction and service improvements.
Requirements
Candidates should have strong customer and product support abilities, clear communication, analytical and problem-solving skills, and comfort using CRM or order management software and standard office applications. Relevant equipment, industrial, or automotive sales/support experience is an asset; a valid driver’s license and ability to work independently and collaboratively in a hybrid setting are also required.
Skills
- Product Support
- Customer Support
- Customer Satisfaction
- Analytical Skills
- Communication
- Equipment Sales
- Troubleshooting
- Quotation Preparation
- Order Processing
- Inventory Coordination
- Logistics Coordination
- CRM Software
- Order Management Systems
- Product Knowledge
- Problem-Solving
- Customer Follow-Up
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Customer Service & Support
- Retail
- Logistics
Keywords
- Industrial Mowers
- Snowblowers
- Snowplows
- Specialty Mowing Equipment
- Snow Removal Equipment
- Roadside Mowing Equipment
- Mowing Boats
- Amphibious Machines
- Equipment Parts
- Equipment Sales
- Product Support
- Customer Support
- Customer Satisfaction
- Equipment Selection
- Pricing
- Sales Orders
- Quotations
- Order Processing
- Inventory
- Logistics
- Troubleshooting
- Equipment Maintenance
- CRM
- Order Management Systems
- Industrial Equipment
- Automotive Sales
- Hybrid Work
- Customer Site Visits