Service Coordinator (Temporary position)
- Laval, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 3 to 5 years of experience in a service coordination position;
- Posting language
- English
- Posted
Original job description
Service Coordinator (Temporary position)
Laval, QC
We are looking for a Service Coordinator to join our team at our Laval branch. This is a temporary position for an indefinite period, renewable in 3-month increments, depending on the company’s needs.
Why work at Comairco?
Responsibilities
Reporting to the Assistant Service Manager, the Service Coordinator will be responsible for:
Comairco is a leader in the distribution of compressors and compressed air accessories in the United States and Canada. Comairco is a family-owned business whose employees have been at the heart of its success for over 50 years!
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Service Coordinator (Temporary position) Add a file No selected file Send my request
Laval, QC
We are looking for a Service Coordinator to join our team at our Laval branch. This is a temporary position for an indefinite period, renewable in 3-month increments, depending on the company’s needs.
Why work at Comairco?
- Salary based on experience;
- Benefits program, telemedicine and employee assistance program;
- Company events such as pizza lunches, BBQs and Holiday parties;
- Friendly and welcoming work environment.
Responsibilities
Reporting to the Assistant Service Manager, the Service Coordinator will be responsible for:
- Proactively monitor service agreements;
- Coordinate appointments with customers;
- Schedule technicians for various service calls;
- Keep information up to date in the computer system;
- Process warranty claims, when applicable;
- Order and follow up on parts for work orders;
- Provide excellent customer service to promote customer retention;
- Promote the company’s products, services and image.
- 3 to 5 years of experience in a service coordination position;
- Post-secondary education; technical or mechanical training is considered an asset;
- Excellent communication skills in French and English, by phone, email and in person, in order to communicate with French- and English-speaking customers and technicians;
- Ability to work independently and as part of a team;
- High level of motivation, initiative and organizational skills;
- Ability to manage multiple tasks simultaneously, prioritize and work under pressure;
- Knowledge of Windows, including Excel, as well as POS and AX systems.
Comairco is a leader in the distribution of compressors and compressed air accessories in the United States and Canada. Comairco is a family-owned business whose employees have been at the heart of its success for over 50 years!
Apply now for this job offer
Are you the person we need for this job? Write us now!
Service Coordinator (Temporary position) Add a file No selected file Send my request
More about this job
Responsibilities
Monitor service agreements, coordinate customer appointments, schedule technicians, and keep service information current in the computer system. Process warranty claims, order and track parts, and provide excellent customer service while promoting the company's products, services, and image.
Requirements
Candidates should have 3 to 5 years of service coordination experience and post-secondary education; technical or mechanical training is an asset. They need strong French and English communication skills, organizational and multitasking abilities, initiative, and knowledge of Windows, Excel, POS, and AX systems.
Skills
- Service Coordination
- Service Agreement Monitoring
- Appointment Coordination
- Technician Scheduling
- Customer Service
- Customer Retention
- Warranty Claims Processing
- Parts Ordering and Follow-Up
- Data Management
- Communication
- Organization
- Prioritization
- Multitasking
- Working Under Pressure
- Microsoft Excel
- POS and AX Systems
Benefits
- Benefits Program
- Telemedicine
- Employee Assistance Program
- Company Events
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Administrative
- Management & Leadership
Keywords
- Service Coordination
- Service Agreements
- Customer Appointments
- Technician Scheduling
- Service Calls
- Warranty Claims
- Work Orders
- Parts Ordering
- Customer Service
- Customer Retention
- Compressed Air
- Compressors
- Windows
- Microsoft Excel
- POS Systems
- AX Systems
- French
- English
- Technical Training
- Mechanical Training