Counter Sales Representative

Company Description

Comco Pipe & Supply Company, established in 1968 and headquartered in Edmonton, Alberta, operates strategic locations across Canada to serve energy, construction, manufacturing, pulp and paper, and mining industries. The company is recognized as a leading industrial steel distributor of pipe, fittings, flanges, and valves, supported by one of the largest and most diverse industrial carbon steel inventories in Canada. Comco is committed to safely delivering outstanding quality and service as defined by its customers, continually improving to provide the lowest total cost of ownership. The organization maintains long-term partnerships through MRO support contracts and large capital projects, backed by skilled, experienced staff who focus on reliability, trust, and tailored solutions. Comco sources inventory from best-in-class global manufacturing partners, emphasizing quality, consistency, and cost-effective options that align with end-user requirements.

Role Description

Are you passionate about delivering outstanding customer service and looking for a unique opportunity to grow your career in sales and distribution? Join Comco’s Horizon branch as a Counter Sales Representative and become the key point of contact for customers ordering and picking up their orders at the CNRL Horizon Oil Sands site.

The Counter Sales Representative is a full-time permanent, on-site role based on CNRL Horizon Oil Sands site in Alberta. This position is responsible for serving customers at the sales counter, responding to inquiries, providing product information, and processing orders for pipe, fittings, flanges, valves, and related products. The role involves preparing quotations, checking inventory availability, picking and packaging the product, and ensuring accurate documentation of sales transactions. This role also contributes to building strong customer relationships by offering solutions that align with Comco’s commitment to quality, service, and safety.

This position will work a rotating shift of 7 days on 7 days off (averaging arrangement applies), with most shifts throughout the year 6:00 AM – 6:00 PM. Night shift could occur during a turnover. Flights will be provided to site from two central locations, Edmonton and Calgary. Camp accommodations are provided to those with primary residence further than 85 kms away from CNRL Oil Sands site; Fort McMurray residence are not eligible for camp accommodations. 

What You'll Do:

• Greet and assist walk-in customers in a professional and friendly manner
• Verify and process customer orders for accuracy and timely pickup
• Respond to customer inquiries in person, over the phone, and via email
• Provide product knowledge and support to ensure customer satisfaction
• Accurately pick, pack, and stage customer orders in a timely and efficient manner
• Operate a forklift to move and load product
• Safely operate a company truck to pick up inventory and deliver orders to customers on-site
• Perform inventory checks, monitor stock levels, and support counts and stock adjustments
• Assist with returns, exchanges, and resolving product-related issues
• Verify and scan MTRs (Mill Test Reports) and ensure proper documentation is attached to orders
• Maintain order accuracy by recording heat numbers and applying correct labeling and packaging
• Participate in general housekeeping and keep the counter and warehouse area clean, organized, and safe
• Support on-call requirements and occasional overtime as needed
• Follow all Comco, CNRL, and site-specific safety protocols and procedures

What You’ll Bring:

• 1–2 years of inside sales or customer service experience, ideally in a wholesale or industrial distribution setting
• 3–5 years of related warehouse or manufacturing experience
• Valid Class 5 driver’s license with a clean abstract and ability to operate a company truck on-site
• Forklift experience is an asset
• Must be physically fit, capable of carrying and moving product and/or supplies of 50lbs
• Knowledge of safe lifting and handling techniques
• Strong communication, organizational, and multitasking skills
• Proficiency in Microsoft Office and general computer use
• Knowledge of carbon steel or industrial products is an asset
• Using adequate and suitable safety equipment, including Personal Protective Equipment (PPE)
• Valid Common Safety Orientation (CSO) and Horizon Site Orientation certificates are assets, but not required – we will assist successful candidates in obtaining these certifications after hire
• Must be eligible for site access at CNRL Horizon (i.e., not currently banned or restricted from the site)
• Legally entitled to work in Canada

Note: Candidates must successfully complete pre-access testing, including breath alcohol test and urine drug test (including cannabis), audiometric testing, vision screening, and medical health assessment.

What We Offer:

• Competitive compensation
• Fly-in/Fly-out from Edmonton or Calgary (if 300 km outside of site)
• Bussing provided from Fort McMurray to site daily
• Camp accommodations with lodging and meals provided (if primary residence outside of 85 km of site)
• Supportive team environment on a high-profile oil sands site
• An excellent opportunity for growth in sales and customer service
• 100% Employer paid benefits - Health, Dental, Vision, Travel, Basic Life and AD&D Insurance, Disability, Employee & Family Assistance Program (EFAP)
• Pension plan and employee share purchase plan
• Paid vacation time

If you are ready to contribute to a dynamic team and support our mission of delivering exceptional service, we invite you to apply for the Counter Sales Representative position at Comco Pipe & Supply Company today!