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Comedy Bar

Customer Experience & Sales Coordinator

Toronto, ON, Canada

$60,000 CAD / year · Full-time

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Job details

Pay: $60,000 CAD / year
Job type: Full-time
Apply by: May 3, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Customer Experience & Sales Coordinator

Comedy Bar - Danforth Location, Toronto, ON

Role Overview

Comedy Bar is seeking a Customer Experience & Sales Coordinator to manage day-to-day customer service and box office support while helping grow revenue through outbound sales.

This hybrid role combines customer experience, ticketing administration, and business development. The successful candidate will be responsible for providing excellent service to Comedy Bar customers while developing and managing outbound sales efforts for classes, workshops, and shows.

Customer Service / Box Office Responsibilities

Respond to customer inquiries by phone, email, social media, and other communication channels
Assist customers with ticket purchases, reservations, exchanges, transfers, refunds, credits, and cancellations
Troubleshoot ticketing, online purchasing, and customer account issues
Provide information regarding shows, classes, schedules, pricing, venues, seating, accessibility, policies, memberships, gift cards, and promotions
Resolve customer complaints and service issues, escalating to management when necessary
Manage customer communication related to cancelled, postponed, or rescheduled shows and classes
Maintain accurate customer records and document relevant interactions and follow-ups
Coordinate with venue, programming, and front-of-house teams to resolve customer and ticketing issues
Support customer inquiries related to private events and corporate bookings
Maintain knowledge of upcoming programming, promotions, and Comedy Bar policies
Identify recurring customer issues and recommend improvements to customer-service processes
Maintain customer-service templates, FAQs, and standard responses

Box Office / Ticketing Administration

Monitor ticket sales, reservations, and inventory
Manage guest lists, holds, complimentary tickets, and promotional offers as required
Maintain accurate show and ticket information within ticketing systems
Assist venue staff with ticketing and reservation issues
Investigate ticketing discrepancies and generate basic reports as required

Customer Retention & Revenue Opportunities

Identify opportunities to retain customers who experience service issues
Recommend alternative shows when a customer's preferred performance is unavailable
Inform customers about relevant upcoming shows, memberships, gift cards, and promotions
Help convert general customer inquiries into ticket purchases where appropriate
Identify potential corporate and private-event leads arising through customer inquiries

Outbound Sales

Conduct outbound sales outreach through cold calling and email
Generate new business for Comedy Bar classes, workshops, and shows
Identify and prospect potential customers and organizations
Develop and implement outbound sales strategies for each product/service offering
Build and manage a consistent sales pipeline
Develop and maintain an effective sales funnel from prospecting through conversion
Qualify leads and identify appropriate sales opportunities
Conduct follow-up with prospects throughout the sales process
Maintain accurate prospect, activity, and opportunity information within the CRM
Track sales activity, conversion rates, and results
Identify opportunities to improve sales messaging, targeting, and conversion
Develop repeatable outreach processes, scripts, email templates, and sales workflows
Work with management to establish sales targets and priorities
Provide regular reporting on pipeline activity, opportunities, and sales performance

General Responsibilities

Work collaboratively with programming, marketing, operations, and management
Maintain accurate records and complete administrative tasks associated with the role
Assist with other customer service, ticketing, and sales initiatives as required

Qualifications & Skills

Strong written and verbal communication skills
Excellent customer-service and interpersonal skills
Comfortable making outbound cold calls and initiating sales conversations
Strong organizational and follow-up skills
Ability to manage multiple priorities and customer interactions simultaneously
Comfortable working with CRM, ticketing, and other business software
Ability to develop relationships with customers and prospective clients
Self-motivated and comfortable working toward sales targets
Previous customer service, sales, hospitality, entertainment, or ticketing experience is an asset
Experience with outbound sales or business development is an asset

Compensation

Base salary: $60,000 CAD annually
Performance-based sales commission in addition to base salary
Commission structure and eligibility details to be discussed with successful candidates
Two weeks of paid vacation per year

Employment Details

Full-time
Based at Comedy Bar Danforth in Toronto
Primarily on-site, 2pm to 10pm, Tuesday to Saturday

Apply About employer

More about this job

Responsibilities

Manage customer inquiries, ticket purchases and changes, box office administration, and resolution of customer issues. Generate revenue through outbound sales for classes, workshops, and shows, while maintaining prospect records, tracking sales performance, and coordinating with internal teams.

Requirements

Candidates should have strong communication, customer-service, organizational, and follow-up skills, and be comfortable with cold calling, sales conversations, and sales targets. Familiarity with CRM, ticketing, and business software is expected; experience in customer service, sales, hospitality, entertainment, ticketing, or business development is an asset.

Skills

Customer Service
Outbound Sales
Cold Calling
Written Communication
Verbal Communication
Interpersonal Skills
Lead Generation
Sales Pipeline Management
CRM Management
Ticketing Administration
Customer Retention
Complaint Resolution
Organization
Follow-Up
Sales Reporting
Time Management

Benefits

Paid Vacation

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Box Office
Ticketing Systems
Ticket Sales
Reservations
Refunds
Customer Retention
Outbound Sales
Cold Calling
Email Outreach
Business Development
Lead Generation
Prospecting
Sales Pipeline
Sales Funnel
Lead Qualification
CRM
Sales Targets
Conversion Rates
Sales Reporting
Corporate Bookings
Private Events
Classes
Workshops
Live Shows
Hospitality
Customer Complaints
Promotions
Customer Records

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