Closed listing
Service Coordinator
- Markham, ON, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Experience
- 2+ years of experience in service coordination, dispatch, scheduling, or a similar role
- Working hours
- 40 hours/week
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Service Coordinator
Commercial Air Compressor – Markham, ON
Full-Time | In-Office
Monday to Friday, 8:00 AM – 4:30 PM (40 hours/week)
About Us
Commercial Air Compressor is a leading provider of industrial compressed air systems, equipment, service, and maintenance across Ontario. We work with manufacturing and industrial facilities to provide reliable equipment and responsive service.
Position Overview
We are looking for an experienced Service Coordinator to join our service team in Markham.
This position will be responsible for coordinating service technicians, scheduling customer calls, managing work orders, and helping keep our service department running efficiently.
The ideal candidate will have experience in service coordination, dispatch, scheduling, or working with field technicians. Experience in HVAC, mechanical, industrial, electrical, or construction service is an asset.
Responsibilities
- Schedule and coordinate service technicians
- Manage daily technician schedules and routing
- Coordinate emergency service calls and preventative maintenance
- Answer and manage incoming service calls, emails, and customer requests
- Create and manage work orders from start to completion
- Prepare and follow up on service quotes and customer approvals
- Communicate with customers regarding scheduling and service updates
- Communicate with technicians regarding jobs, priorities, parts, and customer requirements
- Review technician recommendations and arrange required parts
- Coordinate with vendors and suppliers for parts and materials
- Track open jobs and keep service records up to date
- Maintain accurate customer and equipment information in our CRM/ERP system
- Follow up on outstanding jobs and approvals
- Assist the Service Operations Manager and service team with day-to-day coordination and administrative tasks
Requirements
- 2+ years of experience in service coordination, dispatch, scheduling, or a similar role
- Experience coordinating field technicians is preferred
- Experience in HVAC, mechanical, industrial, electrical, construction, or equipment service is an asset
- Strong organizational and multitasking skills
- Good communication and customer service skills
- Ability to prioritize urgent service calls
- Strong attention to detail
- Comfortable working in a fast-paced environment
- Experience with CRM, ERP, service management software
Compensation & Benefits
Base Salary: $58,240 – $66,560 per year
Additional Compensation: $15,000 – $20,000 per year, based on experience and performance
Total Compensation Opportunity: $73,240 – $86,560 per year
Benefits include:
- End-of-year performance bonus
- Matching Group RRSP
- Comprehensive health benefits
- Health Spending Account
- Paid wellness days
- Gym subsidy
- Monthly team lunches
- Company team events
- Full-time, stable position
- Opportunities for growth and advancement
More about this job
Responsibilities
The Service Coordinator is responsible for scheduling technicians, managing work orders, and coordinating service calls to ensure efficient department operations. They also handle customer communications, prepare service quotes, and maintain accurate records within the CRM/ERP system.
Requirements
Candidates must have at least 2 years of experience in service coordination, dispatch, or scheduling. Proficiency in CRM/ERP software and strong organizational skills are required, with experience in industrial or mechanical service considered an asset.
Skills
- Service coordination
- Dispatch
- Scheduling
- Work order management
- Customer service
- Communication
- Multitasking
- CRM
- ERP
- Service management software
- Routing
- Administrative tasks
- Problem solving
- Attention to detail
Benefits
- Performance bonus
- Matching Group RRSP
- Health benefits
- Health Spending Account
- Paid wellness days
- Gym subsidy
- Monthly team lunches
- Company team events
Visa sponsorship
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Categories
- Customer Service & Support
- Administrative
- Manufacturing
- Trades
- Logistics
Keywords
- Service Coordinator
- Commercial Air Compressor
- Industrial
- Manufacturing
- Dispatch
- Scheduling
- Work Orders
- Preventative Maintenance
- CRM
- ERP
- HVAC
- Mechanical
- Electrical
- Construction
- Field Technicians
- Service Operations
- Administrative
- Routing
- Customer Service
- Logistics