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Added 3 mins ago
BS
Program Leader
BGC Saskatoon
Saskatoon, SK
- Part-time
This flexible position is ideal for post-secondary students, stay-at-home parents, newcomers to Canada seeking experience, or youth entering the workforce. With management approval, Program…
Added 3 mins ago
D
Product Owner, Product Management
Desjardins
Montréal-Ouest, QC
- Full-time
…client in projects and be responsible for the member/client experience. You will consistently prepare a range of products and services to ensure a positive member/client experience. You…
Added 3 mins ago
SF
Policy Analyst
Simon Fraser University
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…– the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation,…
Added 3 mins ago
Y
Talent Acquisition and Development Specialist - Technical & Sales
YuJa
Toronto, ON · North York, ON
- $50,000 to $55,000 CAD / year
- Full-time
…invest in our employees by fostering career growth, continuous learning, and opportunities for advancement. Our culture is rooted in collaboration, inclusivity, and belonging, where every…
Added 3 mins ago
AA
Gestionnaire de Contrats de vente / Sales Contracts Manager
Airbus Aircraft
Montreal, QC
- Contract
Vous avez une expérience en matière de réglementation des contrats, vous avez travaillé dans le domaine de la négociation et vous souhaitez évoluer et développer de nouvelles compétences?…
Added 3 mins ago
C
Temporary Sales Support Associate
Coach
Cookstown, ON
- Part-time
1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered
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T
Senior Consultant, Software Delivery Developer - Gen AI and AI-Accelerated Modernization
Toast
Montreal, QC
- $77,000 to $102,000 USD / year
- Full-time
…Canada. We’re looking for a Senior Consultant, Software Delivery Developer to join their Gen AI and Software Delivery team in Montreal or Quebec City. This team helps major organizations…
Added 3 mins ago
TC
Retail Store Associate Part Time Seasonal Homesense- Wellington Commons
TJX Canada – Winners, Marshalls, HomeSense
London, ON
- Part-time
…environment. Whether you’re starting your career or already have experience, we’re excited to work with you and help you…
Added 3 mins ago
TC
Retail Store Associate Part time Seasonal - HomeSense - Viewmount
TJX Canada – Winners, Marshalls, HomeSense
Ottawa, ON · Nepean, ON
- Part-time
…environment. Whether you’re starting your career or already have experience, we’re excited to work with you and help you…
Added 3 mins ago
L
Senior Project Manager - FIFO (EPCM/Gold Project)
Lycopodium
Prince George, BC
- Temporary
…industrial processes sectors. By joining our global team and learning from renowned subject matter experts, we can offer you a diverse career that could take you anywhere in the…
Added 3 mins ago
SF
Program Assistant
Simon Fraser University
Burnaby, BC
- Full-time
…– the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation,…
Added 3 mins ago
D
Product Owner, Product Management
Desjardins
Levis, QC
- Full-time
…client in projects and be responsible for the member/client experience. You will consistently prepare a range of products and services to ensure a positive member/client experience. You…
Added 3 mins ago
T
AI Lab Builder
Toast
Vancouver, BC
- $80,000 to $100,000 USD / year
- Full-time
2 to 5 years of experience in a technical delivery role such as software engineering, solutions engineering, data or AI engineering, applied ML, full stack development, or technical…
Added 3 mins ago
HC
Marketing and New Business Coordinator
Havas CX Canada
Toronto, ON
- Contract
…evolving capabilities in digital transformation, CRM, loyalty, and experience design. The ideal candidate is highly organized, with experience or education in marketing communications and…
Added 3 mins ago
CT
Project Manager, Supply Chain Automation and Asset Management
Canadian Tire Corporation
Brampton, ON
- Full-time
…expertise through mentoring, shared standards, and practical learning…
Added 3 mins ago
WC
Director, Strategic Account Management - Research Services (Bilingual)
Walmart Canada
Mississauga, ON
- Full-time
…area of the business, with accountability for people, client experience, research excellence, capacity, commercial performance, and sustainable…
Added 3 mins ago
DF
Wealth Advisor - Orangeville/Newmarket
DUCA Financial Services Credit Union Ltd.
Toronto, ON · North York, ON
- Full-time
Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management…
Added 3 mins ago
E
Senior Data Reporting Analyst
Equitable
Waterloo, ON
- $80,000 to $95,000 CAD / year
- Full-time
5+ years of relevant work experience in data engineering or a similar role
Added 3 mins ago
SF
Undergraduate Advisor/Administrator
Simon Fraser University
Burnaby, BC
- Full-time
…– the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation,…
Added 3 mins ago
NH
Account Executive, Partnership Marketing
National Hockey League (NHL)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Post-secondary degree/diploma in business, marketing, communications, sport management, or related field (or equivalent experience).
Added 3 mins ago
NP
Integrated Talent Partner
Niagara Parks Commission
Niagara Falls, ON
- Full-time
Experience advising leaders across multiple HR disciplines, including workforce planning, employee lifecycle management, talent acquisition, organizational development, learning and…
Added 3 mins ago
SF
Manager, Server & Storage
Simon Fraser University
Burnaby, BC
- Full-time
…– the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation,…
Added 3 mins ago
CA
Instructor/Course Developer
Cascade Aerospace Inc.
Abbotsford, BC
- Full-time
…The Workplace Coach/Instructor will help evaluate and develop learning paths for apprentices of three different aviation trades, while working with Supervisors, Crew Leads and other…
Added 3 mins ago
OL
Education Coordinator
Oxford Learning Centres Inc.
Burlington, ON
- Full-time
Gain valuable teaching experience! Work with kids and their families to help students of all ages achieve academic success. Oxford Learning programs impart new approaches to learning,…
Added 3 mins ago
CC
Coffee Quality & Innovation Manager
Canterbury Coffee
Richmond, BC
- $88,000 to $110,000 CAD / year
- Full-time
4+ years of food and beverage manufacturing quality or food safety experience; coffee roasting or packaging experience is an asset.

Commercial Credit Adjusters Ltd

Collection Officer

Winnipeg, MB, R3B 2H6, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

At CCA, we’re redefining what collections can be. We treat people with respect, communicate with clarity, and focus on finding real solutions - not just chasing payments.

If you believe compassion matters, especially when someone’s going through a tough time in their lives, this role offers a chance to make a meaningful impact. You’ll connect with individuals, to offer support, listen without judgement, and help guide them through financial challenges with professionalism and respect.

Our downtown Winnipeg office is ready to welcome new team members.

What the Role Involves

As a Collections Officer, you will:

Speak with consumers who’ve missed payments - some recently, some long-term
Establish contact through inbound and outbound calls
Work within clear policy and process to offer fair and firm solutions
Negotiate payment arrangements in accordance with client and company guidelines
Investigate and advise on payment plans and settlement options
Serve as the contact/liaison for your assigned account portfolio
Document calls accurately and meet compliance standards
Manage each call with confidence, an empathetic ear, and clear boundaries
Uphold the CCA Code of Conduct by treating every consumer with integrity, honesty, dignity, and respect.

What You Bring

We’re looking for individuals who are:

Strong communicators with excellent verbal and written skills
Skilled in negotiation and conflict resolution
Self-motivated, goal-oriented, and detail-focused
Ethical and professional in all interactions
Comfortable working independently and in a fast-paced team environment
Proficient with computers and able to communicate effectively in English

Experience in collections, customer service, or call centres is a bonus but not required. If you're eager to learn, grow, and make a difference, we’d love to hear from you.

How We Support You

We know this work can be challenging, so we’ve built a workplace that supports your success and well-being, professionally and personally. Here’s what you’ll find at CCA:

Paid training and licensing to help you feel confident and prepared from day one
Full-time hours, including standard 8:00 AM to 4:30 PM shifts and prime-time weekday options
Competitive commission structure that rewards your performance fairly
Group benefit plan to support your health and peace of mind
Subsidized public transit to make your commute easier
On-site Wellness Room for mental health breaks and relaxation
Secure downtown location that’s convenient and accessible
Friendly, inclusive, and supportive team culture we’re here to help each other succeed
Opportunities for growth and development, whether you’re building a long-term career or gaining valuable experience
Hands-on learning in credit reporting, credit repair, and personal budgeting
Team leaders who understand the job and are committed to helping you thrive
Clear tools and frameworks that guide your decisions and keep things consistent

We believe in treating our team members with the same respect and care we offer to our clients. When you join CCA, you’re not just starting a job - you’re joining a team that values your voice, your growth, and your well-being.

Conditions of Employment

To meet provincial licensing requirements, you must have a work permit (at least 6 months of validity remaining at time of application), permanent residency, or be a Canadian Citizen.
Be available for full-time work.
Criminal Record Check is required for successful candidates.

Our Story

Since 1991, Commercial Credit Adjusters Ltd. has been a trusted leader in Accounts Receivable Management across Canada. We specialize in ethical, effective collection solutions tailored to both businesses and consumers. Our commitment to professionalism, integrity, and results has earned us a reputation for excellence in the industry. Learn more about our services at cca.ca

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More about this job

Responsibilities

Contact consumers by inbound and outbound calls to discuss missed payments, investigate payment and settlement options, and negotiate arrangements within company and client guidelines. Manage an assigned account portfolio, document calls accurately, meet compliance standards, and treat consumers with integrity and respect.

Requirements

Candidates should have strong verbal and written communication, negotiation, and conflict-resolution skills, along with professionalism, attention to detail, and computer proficiency. They must be available for full-time work and meet provincial licensing eligibility requirements; collections, customer service, or call-centre experience is a bonus but not required.

Skills

Verbal Communication
Written Communication
Negotiation
Conflict Resolution
Customer Service
Collections
Account Management
Call Documentation
Compliance
Empathy
Attention to Detail
Self-Motivation
Goal Orientation
Computer Proficiency
Professionalism

Benefits

Paid Training
Licensing Support
Commission
Group Benefits
Subsidized Public Transit
On-Site Wellness Room
Growth and Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Collections
Inbound Calls
Outbound Calls
Payment Arrangements
Settlement Options
Account Portfolio Management
Negotiation
Conflict Resolution
Customer Service
Call Documentation
Compliance Standards
Credit Reporting
Credit Repair
Personal Budgeting
Provincial Licensing
Code of Conduct
Consumer Support
Financial Challenges
Criminal Record Check

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