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Added 7 mins ago
P(
Associate Creative Strategist
Phoenix (YC W21)
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
…experienced leaders who’ve seen the ups and downs of building a business and genuinely care about your growth. You won’t just execute - you’ll help shape the future of Phoenix and…
Added 7 mins ago
KT
Account Executive – B2B Technology Solutions
KSPACE TECHNOLOGIES HQ
Remote, Canada
- $45,000 to $55,000 CAD / year
- Full-time
- Remote
Kspace Technologies | Sales & Business Development
Added 7 mins ago
TH
Board Liaison - Professional Services
The Headhunters Recruitment
Toronto, ON
- Full-time
Post-secondary education in Business Administration, Public Administration, or a related field is considered an asset
Added 7 mins ago
M
Summer Intern 2027 - Transformation Delivery
Manulife
Toronto, ON
- Full-time
…transformation initiatives across Manulife, generating meaningful business insights, and contributing to data-driven reporting, process improvement, and governance activities. You'll gain…
Added 7 mins ago
GF
Credit Manager
GM Financial
Toronto, ON
- Full-time
Requires the ability to successfully negotiate business transactions with automotive dealers.
Added 22 mins ago
P
Physical AI Developer
PwC
Toronto, ON
- Full-time
At PwC, our people in Business Enablement work to make the firm work better. They build the platforms, tools, and solutions that help our people and clients get more done. Our teams use new…
Added 23 mins ago
C
Financial Advisor- CIRO-ID (secondment)
CIBC
Airdrie, AB
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 23 mins ago
C
Financial Planner - Central Canada - Manitoba/Saskatchewan/Alberta
CIBC
AB · Regina, SK · Calgary, AB
- Full-time
…planning strategies to CIBC’s clients, including estate planning, business transition planning, tax minimization strategies, protection planning and philanthropy. As a CIBC Financial…
Added 23 mins ago
M
Summer Intern 2027 - Digital Marketing
Manulife
Toronto, ON
- Full-time
…teams including Creative, Digital, Compliance, Editorial, and Business Marketing while developing foundational skills for a future career in…
Added 36 mins ago
MC
Production Supervisor, Blend and Fill / Superviseur(e) de production, Formulation et Remplissage
Merck Canada
Charlottetown, PE
- Internship
Must be available on-call up to 12 hours per day, 7 days per week for emergency situations
Added 36 mins ago
MF
Producer - Augmented Games
Moment Factory
Montreal, QC
- Full-time
Sales Support: Collaborate with the business development team to assess operational feasibility, costs, and timelines for incoming proposals.
Added 36 mins ago
VI
Director, Industry Development
Vector Institute
Toronto, ON
- $100,600 to $125,800 CAD / year
- Full-time
…companies within the Canadian AI ecosystem. Acting as both a business developer and relationship lead, the incumbent will be the primary day-to-day interface between industry sponsors and…
Added 36 mins ago
F
New Business Development
Field24
Toronto, ON
- Contract
This contract New Business Development role is responsible for building a process/system around qualifying users, pursuing new commercial opportunities by any means neccesary for Field24’s…
Added 36 mins ago
CN
Business Intelligence Specialist (Contract - 6 months)
Conexus Nuclear Inc. (Conexus)
Toronto, ON
- $46 to $56 CAD / hour
- Contract
…transforming complex data into meaningful insights that support business intelligence, operational efficiency, and informed…
Added 36 mins ago
FR
Site Administrator
FirstService Residential Canada
Toronto, ON
- Full-time
FirstService Residential is owned by FirstService Corporation, a proudly Canadian company and one of Canada’s great business success stories.
Added 36 mins ago
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Mine Engineer-in-Training
Nutrien
Rocanville, SK
- Full-time
Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each…
Added 36 mins ago
N
Regional Sales Manager - Utilities-EN
Noramco
Mississauga, ON
- Full-time
(20%) Aggressively and consistently research new business opportunities and market Noramco products and services to new potential clients;
Added 36 mins ago
C
Manufacturing Business Analyst (Cabico Coaticook)
Cabico&co
Coaticook, QC
- Full-time
…combines high technology and traditional methods, expertise and business intelligence, to support a large network of some of the most prestigious kitchen retailers in North America. Our…
Added 36 mins ago
GC
Social Media Digital Specialist
Gateway Casinos and Entertainment Limited
Rama, ON
- Full-time
Performs routine online audits of websites, social pages, business listings, and referral platforms to ensure all profile and business information is current, accurate, and relevant.
Added 36 mins ago
C
Product Expert
Cabico&co
Coaticook, QC
- Full-time
…combines high technology and traditional methods, expertise and business intelligence, to support a large network of some of the most prestigious kitchen retailers in North America. Our…
Added 37 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to…
Added 37 mins ago
C
Product Expert
Cabico&co
Magog, QC
- Full-time
…combines high technology and traditional methods, expertise and business intelligence, to support a large network of some of the most prestigious kitchen retailers in North America. Our…
Added 37 mins ago
HT
Director, Global Marketing & Sales Enablement
Husky Technologies
Bolton, ON
- Full-time
…people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to…
Added 37 mins ago
T
Senior Manager, Brands Consulting
THE·TEAM
Toronto, ON
- Full-time
…talent/creators to build meaningful relationships that drive measurable business…
Added 37 mins ago
C
Product Expert
Cabico&co
Sherbrooke, QC
- Full-time
…combines high technology and traditional methods, expertise and business intelligence, to support a large network of some of the most prestigious kitchen retailers in North America. Our…

Commission for Complaints for Telecom-television Services (CCTS-CPRST)

Quality Auditor

Ottawa, ON, Canada

$55,000 to $60,000 CAD / year · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $55,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English · French
Posted: Nov 10, 2026

Original job description

English section of this bilingual listing.

Join Our Team as a Quality Auditor!

Job Type: Permanent, Full-Time

Expected Compensation: $55,000- $60,000 per year + Excellent Benefits

Role: Existing Role, additional headcount

Are you ready to make a difference in the telecommunications landscape?

At the Commission for Complaints for Telecom-television Services (CCTS), our goal is to provide impartial, fair and effective complaint resolution services, data and insights to telecom and TV consumers and service providers. We offer a free service to Canadians, and we need professionals like you to help us uphold our commitment to fairness and accountability.

Why CCTS?

At the CCTS, we believe in the power of connection - both in the services we deliver and the talents we cultivate. We are more than just a dispute resolution company; we are innovators, and problem-solvers dedicated to ensuring positive experiences for telecommunication and TV consumers and service providers. If you are looking to make a real impact in a dynamic environment, you have come to the right place!

Your Role

The Quality Assurance team is responsible for auditing, assessing and reporting on complaint data and trends as well as conducting quality assessments to help ensure that CCTS is delivering its service in a consistent and effective manner. It's an increasingly important role as we look to shape our future and decision on based on data-driven insights and anecdotal discovery.

Our Ideal Candidate

Are you ready to unleash your potential in this role? If you are an analytical thinker and pay attention to details, you might be the most suitable person! You have a knack for understanding how to use a standardized quality frameworks. Using this you can ensure appropriate application of complaint issues (NOIs) and other data accuracy points. Further, you are solutions oriented, easily able to see trends and patterns so that you can flag these to your management team. These things you flag can help your colleagues with development improving our processes! Finally, you are action oriented and willing to step in and support on other quality assurance projects as needed.

Take the plunge and see if this opportunity matches your unique abilities!

Must-Have Magic

Minimum college diploma, preferably a Bachelor’s Degree, in a related field or combination of relevant experience and education
Two years’ experience auditing data or conducting quality assurance work, or combination of formal education and related experience
Previous experience in telecommunications industry is an asset,
Bilingualism (French/English) strongly preferred, strong ability to communicate clearly, both orally and in writing (excellent written communications skills in English required, along with excellent French comprehension skills)
Intermediate MS Office (Word, Excel and PowerPoint) and Outlook
Understanding of call centre environment preferred
Understanding of investigations and quality assessment preferred
Understanding of telecommunications or television industry preferred

How To Apply

Are you ready to embark on an exciting journey?

Be sure to polish your résumé and write a compelling cover letter to take advantage of this opportunity! Only candidates selected for an interview will be contacted. Your path to making a meaningful impact starts here.

Accommodation

At CCTS, we value an accessible and inclusive hiring process for all applicants, including those with disabilities. If you need accommodations, please let us know by emailing hr-rh@ccts-cprst.ca when you submit your application. We request at least one business day's notice before interviews or tests. Your comfort and accessibility are our priority, and we aim to support all applicants in showcasing their talents.

Commitment To Diversity Equity And Inclusion

At CCTS, we are dedicated to building a diverse and equitable workforce that reflects the communities we serve. We believe diversity strengthens our organization and enhances our ability to meet the needs of those we support. We are committed to providing equal employment opportunities for all, without discrimination based on race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We promote practices that celebrate the unique perspectives of everyone and invite applicants from all backgrounds to help us create a welcoming environment where all contributions are valued.

Artificial Intelligence

In our recruitment process, CCTS uses tools that meet the definition of artificial intelligence (AI) as outlined in the Employment Standards Act. We use a mix of these tools, and human skills to support effective and defensible recruitment decisions.

Read the full bilingual original

Join Our Team as a Quality Auditor!

Job Type: Permanent, Full-Time

Expected Compensation: $55,000- $60,000 per year + Excellent Benefits

Role: Existing Role, additional headcount

Are you ready to make a difference in the telecommunications landscape?

At the Commission for Complaints for Telecom-television Services (CCTS), our goal is to provide impartial, fair and effective complaint resolution services, data and insights to telecom and TV consumers and service providers. We offer a free service to Canadians, and we need professionals like you to help us uphold our commitment to fairness and accountability.

Why CCTS?

At the CCTS, we believe in the power of connection - both in the services we deliver and the talents we cultivate. We are more than just a dispute resolution company; we are innovators, and problem-solvers dedicated to ensuring positive experiences for telecommunication and TV consumers and service providers. If you are looking to make a real impact in a dynamic environment, you have come to the right place!

Your Role

The Quality Assurance team is responsible for auditing, assessing and reporting on complaint data and trends as well as conducting quality assessments to help ensure that CCTS is delivering its service in a consistent and effective manner. It's an increasingly important role as we look to shape our future and decision on based on data-driven insights and anecdotal discovery.

Our Ideal Candidate

Are you ready to unleash your potential in this role? If you are an analytical thinker and pay attention to details, you might be the most suitable person! You have a knack for understanding how to use a standardized quality frameworks. Using this you can ensure appropriate application of complaint issues (NOIs) and other data accuracy points. Further, you are solutions oriented, easily able to see trends and patterns so that you can flag these to your management team. These things you flag can help your colleagues with development improving our processes! Finally, you are action oriented and willing to step in and support on other quality assurance projects as needed.

Take the plunge and see if this opportunity matches your unique abilities!

Must-Have Magic

Minimum college diploma, preferably a Bachelor’s Degree, in a related field or combination of relevant experience and education
Two years’ experience auditing data or conducting quality assurance work, or combination of formal education and related experience
Previous experience in telecommunications industry is an asset,
Bilingualism (French/English) strongly preferred, strong ability to communicate clearly, both orally and in writing (excellent written communications skills in English required, along with excellent French comprehension skills)
Intermediate MS Office (Word, Excel and PowerPoint) and Outlook
Understanding of call centre environment preferred
Understanding of investigations and quality assessment preferred
Understanding of telecommunications or television industry preferred

How To Apply

Are you ready to embark on an exciting journey?

Be sure to polish your résumé and write a compelling cover letter to take advantage of this opportunity! Only candidates selected for an interview will be contacted. Your path to making a meaningful impact starts here.

Accommodation

At CCTS, we value an accessible and inclusive hiring process for all applicants, including those with disabilities. If you need accommodations, please let us know by emailing hr-rh@ccts-cprst.ca when you submit your application. We request at least one business day's notice before interviews or tests. Your comfort and accessibility are our priority, and we aim to support all applicants in showcasing their talents.

Commitment To Diversity Equity And Inclusion

At CCTS, we are dedicated to building a diverse and equitable workforce that reflects the communities we serve. We believe diversity strengthens our organization and enhances our ability to meet the needs of those we support. We are committed to providing equal employment opportunities for all, without discrimination based on race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We promote practices that celebrate the unique perspectives of everyone and invite applicants from all backgrounds to help us create a welcoming environment where all contributions are valued.

Artificial Intelligence

In our recruitment process, CCTS uses tools that meet the definition of artificial intelligence (AI) as outlined in the Employment Standards Act. We use a mix of these tools, and human skills to support effective and defensible recruitment decisions.

Joignez-vous à notre équipe en tant qu'analyste de qualité!

Type de contrat : Permanent, temps plein

Rémunération prévue : 55 000 $ à 60 000 $ par an + excellents avantages sociaux

Poste : poste existant, renforcement des effectifs

Êtes-vous prêt à faire une différence dans le domaine des télécommunications?

À la Commission des plaintes relatives aux services de télécom-télévision (CPRST), nous avons pour objectif de fournir des services de règlement des plaintes, des données et des renseignements impartiaux, équitables et efficaces aux consommateurs et aux fournisseurs de services de télécommunications et de télévision. Le service que nous offrons aux Canadiens est gratuit, et nous avons besoin de professionnels comme vous pour nous aider à respecter notre engagement envers l’équité et la responsabilisation.

Pourquoi la CPRST?

À la CPRST, nous croyons au pouvoir de la connexion, tant pour ce qui est des services que nous offrons que des talents que nous cultivons. Nous ne sommes pas seulement une société de résolution de différends, nous sommes des innovateurs et des solutionneurs de problèmes qui se consacrent à assurer des expériences positives aux consommateurs et aux fournisseurs de services de télécommunications et de télévision. Si vous cherchez à faire une réelle différence dans la vie des gens, et cela dans un environnement dynamique, vous êtes au bon endroit!

Nous sommes impatients d’examiner votre demande! Si vous répondez à ces critères, vos talents uniques pourraient être la combinaison idéale pour notre équipe!

Votre Rôle

L'équipe chargée de l'assurance qualité est chargée de contrôler, d'évaluer et de rendre compte des données et des tendances relatives aux réclamations, ainsi que de mener des évaluations de qualité afin de garantir que la CPRST dispense ses services de manière cohérente et efficace. Ce rôle revêt une importance croissante à mesure que nous cherchons à façonner notre avenir et à prendre des décisions fondées sur des analyses basées sur les données et des observations empiriques.

Notre candidate ou candidat idéal

Êtes-vous prêt(e) à exploiter pleinement votre potentiel à ce poste ? Si vous avez l’esprit analytique et le souci du détail, vous êtes peut-être la personne qu’il nous faut ! Vous avez le don de comprendre comment utiliser des référentiels de qualité standardisés. Grâce à cela, vous pouvez garantir le traitement adéquat des réclamations et veiller à l’exactitude des autres données. De plus, vous êtes orienté(e) vers les solutions et capable d’identifier facilement les tendances et les schémas récurrents, que vous pourrez ainsi signaler à votre équipe de direction. Ces observations aideront vos collègues à améliorer nos processus ! Enfin, vous êtes orienté(e) vers l’action et prêt(e) à intervenir pour apporter votre soutien à d’autres projets d’assurance qualité si nécessaire.

Faites le grand saut et découvrez si cette opportunité correspond à vos compétences uniques !

L’indispensable : une touche de magie

Diplôme d’études collégiales minimum, de préférence un baccalauréat, dans un domaine connexe ou une combinaison d’expérience pertinente et de formation
Deux ans d’expérience dans l’audit de données ou la réalisation de travaux d’assurance qualité, ou une combinaison de formation et d’expérience en rapport avec le poste
Une expérience préalable dans le secteur des télécommunications est un atout,
Bilinguisme (français/anglais) fortement préféré, forte capacité à communiquer clairement, tant à l’oral qu’à l’écrit (excellentes compétences en communication écrite en anglais requises, ainsi qu’une excellente compréhension du français)
Maîtrise intermédiaire de MS Office (Word, Excel et PowerPoint) et d’Outlook
Une bonne connaissance du fonctionnement d’un centre d’appels est un atout
Une bonne connaissance des enquêtes et de l’évaluation de la qualité est un atout
Une bonne connaissance du secteur des télécommunications ou de la télévision est un atout

Comment Présenter Une Demande

Êtes-vous prêt à entreprendre ce voyage passionnant?

Assurez-vous de peaufiner votre curriculum vitæ et rédigez une lettre de présentation convaincante pour profiter de cette occasion! Nous ne communiquerons qu’avec les candidats retenus pour participer à une entrevue. Votre cheminement visant à faire une réelle différence commence ici.

Mesures D’adaptation

À la CPRST, nous valorisons un processus d’embauche accessible et inclusif pour tous les candidats, y compris les personnes handicapées. Si vous avez besoin de mesures d’adaptation, veuillez nous en informer en envoyant un courriel à hr-rh@ccts-cprst.ca lorsque vous soumettrez votre demande. Nous demandons un préavis d’au moins un jour ouvrable avant les entrevues ou les tests. Votre confort et votre accessibilité sont notre priorité, et nous voulons aider tous les candidats à mettre en valeur leurs talents.

Engagement envers la diversité, l’équité et l’inclusion :

À la CPRST, nous nous engageons à bâtir une main-d’œuvre diversifiée et équitable, qui reflète les collectivités que nous servons. Nous croyons que la diversité renforce notre organisation tout comme notre capacité à répondre aux besoins de ceux que nous appuyons. Nous nous engageons à offrir des possibilités d’emploi égales à tous, sans discrimination fondée sur la race, la couleur, la religion, le sexe, l’orientation sexuelle, l’identité de genre, l’origine nationale, le handicap ou le statut d’ancien combattant. Nous faisons la promotion de pratiques qui célèbrent les points de vue uniques de tous, et invitons les candidats de tous horizons à créer un environnement accueillant où toutes les contributions sont valorisées.

Intelligence Artificielle

Dans le cadre de son processus de recrutement, la CPRST utilise des outils qui sont définis comme de l'intelligence artificielle selon Loi sur les normes d'emploi sur les normes d'emploi. Nous utilisons un mélange de ces outils et de compétences humaines pour prendre des décisions efficaces et justifiables en matière de recrutement.

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More about this job

Responsibilities

Audit and assess complaint data, identify trends, and report findings to support consistent and effective complaint resolution services. Flag data quality issues and patterns to management, contribute to process improvements, and support other quality assurance projects as needed.

Requirements

Requires a college diploma at minimum, preferably a bachelor’s degree in a related field, and two years of experience in data auditing or quality assurance, or an equivalent combination of education and relevant experience. Strong communication skills and intermediate proficiency with Microsoft Office and Outlook are required; telecommunications experience, French comprehension, and familiarity with call centers, investigations, and quality assessment are preferred or considered assets.

Skills

Data Auditing
Quality Assurance
Quality Assessment
Data Accuracy
Trend Analysis
Pattern Recognition
Analytical Thinking
Attention To Detail
Process Improvement
Written Communication
Oral Communication
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook

Benefits

Excellent Benefits

Visa sponsorship

Not detected in the job text

Keywords

Quality Auditing
Quality Assurance
Complaint Data
Data Accuracy
Complaint Resolution
Telecommunications
Television Services
Quality Frameworks
Quality Assessment
Data Analysis
Trend Analysis
Pattern Recognition
Process Improvement
Investigations
Call Center
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Bilingual Communication
Written Communication
Oral Communication

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