Curbside Customer Service - YLW

Are you passionate about providing exceptional customer service and creating positive experiences for travellers? Commissionaires BC is seeking friendly, professional, and customer-focused individuals to join our team at Kelowna International Airport (YLW) as Curbside Customer Service Representatives.

This highly visible role is ideal for someone who enjoys interacting with the public, working in a fast-paced environment, and spending time outdoors. As a key ambassador for both YLW and Commissionaires BC, you will help ensure passengers and visitors receive a welcoming and positive first impression of the airport.

Pay Rate: $22.75 per hour
Status: Casual On-Call (Days & Afternoons)
Future Opportunity: Potential to move into a permanent position

What You'll Do

• Provide outstanding customer service to passengers, visitors, airport tenants, and transportation providers.
• Welcome and assist travellers arriving at and departing from the airport.
• Provide directions and information regarding airport facilities, services, parking, transportation options, and terminal amenities.
• Monitor curbside pick-up and drop-off areas to support the safe and efficient flow of traffic.
• Encourage compliance with airport curbside rules and designated loading zones.
• Assist passengers with general inquiries and help resolve customer concerns professionally.
• Support seniors, families, and individuals requiring additional assistance.
• Identify and report safety hazards, maintenance issues, operational concerns, or incidents to the appropriate airport personnel.
• Assist with crowd management and passenger flow during peak travel periods and special events.
• Help maintain a positive, welcoming, and professional airport environment.

What We're Looking For

• Exceptional customer service and interpersonal skills.
• Strong communication skills and the ability to interact with people from diverse backgrounds.
• Comfortable working outdoors in varying weather conditions.
• Reliable, professional, and able to work independently.
• Capable of standing and walking for extended periods.
• Flexible availability for casual on-call day and afternoon shifts.

Requirements

• Must be eligible to obtain and maintain a Restricted Area Identity Card (RAIC).
• Must be legally entitled to work in Canada.
• Valid Class 5 BC Driver's Licence is considered an asset.
• Previous customer service, hospitality, airport, transportation, or public-facing experience is an asset but not required.

Why Join Commissionaires BC?

• Competitive wage of $22.75 per hour.
• Work in a dynamic airport environment.
• Gain valuable customer service and airport operations experience.
• Opportunities for additional hours and career growth.
• Potential to transition into a permanent position as opportunities become available.