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Commissionaires BC

Operations Centre Coordinator - Casual on Call

Vancouver, BC, Canada

Job type: Part-time
Apply by: Nov 16, 2026

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

The Operations Centre Coordinator is responsible for managing shift scheduling, responding to staffing requests, and providing customer service to clients and security officers. They also monitor the Lone Work Program system to ensure staff safety and maintain detailed logs of all activities.

Requirements

Candidates must possess excellent customer service skills, intermediate computer proficiency, and the ability to work under pressure. A clear criminal record and the ability to obtain a reliability security clearance are mandatory, along with a minimum of 5 years of residency in Canada.

Experience

2 to 5 years

Working hours

40 hours per week

Work arrangement

Hybrid

Skills

Customer service
Scheduling
Communication
Computer skills
Problem solving
Monitoring
Reporting
Data entry
Conflict resolution
Time management
Attention to detail

Benefits

Opportunity for growth and advancement
Work for a reputable and nationally known company
Challenging yet rewarding work environment

Pay amount

$24.50

Pay currency

CAD

Pay period

HOUR

Visa sponsorship

Not detected in the job text

Keywords

Security
Operations
Scheduling
Customer Service
Staffing
Lone Work Program
Reporting
Security Clearance
Administration
Coordination
British Columbia
Casual
On-call
24/7 Operations
OFA 1
OFA 2
Security Licence

Original job description

Our Story

Commissionaires BC is a Canadian, not-for-profit security/enforcement organization that has been in business since 1927. Our mandate is to give back to those who served and continue to serve in our communities and country.

Commissionaires provides security services for over 200 sites and are located in over 110 communities across the province. Our client base runs from the Federal Government to local municipalities, airports, industrial sectors, and commercial/residential buildings.

Our guards are not only behind the scenes providing security and access control, but front and centre providing valued customer service to the public.

Reporting to the Supervisor, Operations, the Operations Centre Coordinator, will be responsible for providing scheduling and customer service to our Security Officers and to our valued clients across British Columbia. The position works closely with the Operations and Human Resources team to ensure scheduling requests are met.

We are looking for a casual, on-call coordinator to provide coverage support for our team. As we operate 24/7, this role involves a variety of shift times and days, including weekdays, weekends, daytime, afternoon, and overnight shifts. Availability from throughout the week, including days and afternoons, is essential.

Payrate: $24.50/hr

The position will see you working both in office and from home.

What’s in it for you?

Opportunity for growth & advancement within the organization
Work for a reputable and nationally known company
A challenging yet rewarding work environment

You’re a good fit if…

You pride yourself on your superior customer service skills
You thrive in a fast-paced environment
You enjoy taking on new challenges
You go above and beyond to help our front line staff and clients

Some of your responsibilities include:

Responding to and monitoring staffing/service requests from internal and external clients
Answering calls from employees and members of the public and assisting with their queries
Selecting appropriate employees to fill staffing service requests
Providing a clear and accurate description of work assignments to employees
Shift scheduling using in-house software programs
Ensuring the safety of all staff working alone by effectively monitoring our Lone Work Program system
Maintaining a detailed log after the end of each shift
Producing ad hoc reports as required by various departments
Conducting follow-up reviews with clients to ensure client satisfaction

Your Must-Haves

Excellent customer service skills
Clear criminal record with ability to obtain a reliability security clearance
Have resided in Canada for a minimum of 5 years (due to above security clearance eligibility)
Intermediate computer skills
Able to work under pressure

Your Nice-To-Haves:

Hold OFA 1 or OFA 2
BC Security Licence

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