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Added 14 mins ago
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Project Manager
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As Project Manager, Customer & Operations Enablement, you will lead the delivery of technology and business transformation projects that support SECURE’s five-year corporate strategy.…
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Commissionaires Ottawa

Business Analyst (Two-Year Term)

Ottawa, ON, Canada

Salary: $89,319 per year · Temporary

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Job details

Pay: Salary: $89,319 per year
Job type: Temporary
Apply by: Dec 13, 2026
Experience: 5 years’ experience as a business analyst, ideally on enterprise system implementations or transformation projects
Posting language: English
Posted: Nov 13, 2026

Original job description

Location: 24 Colonnade Road, Ottawa ON (Free parking on-site)

Schedule: Daytime, Monday to Friday

Salary: $89,319 per year

What you will be doing…

Commissionaires Ottawa is modernizing the systems and processes that support our staff, clients, and mission. We are seeking a Business Analyst to join our Project Management Office (PMO) and help shape how our organization works through a multi-year enterprise transformation program.

Reporting to the Manager, PMO, you will elicit and document business requirements, map current- and future-state processes, and define the acceptance criteria that confirm new solutions work as intended. You will own end-to-end process design across initiatives such as the replacement of our financial, workforce management, and HR systems, standardizing processes before new systems are configured.

Working closely with stakeholders at our headquarters, regional offices, and in the field, as well as Technology Services and external vendors, you will be the bridge between business needs and the solutions that support them.

Some of your responsibilities include…

Plan and lead requirements elicitation with business units and subject matter experts using interviews, workshops, surveys, observation, and document analysis
Analyze, document, and prioritize business, functional, non-functional, and data requirements, including user stories, use cases, and business rules, and maintain traceability from business need through delivery
Document current-state processes, identify pain points, root causes, and improvement opportunities, and lead the redesign of future-state processes using Lean principles and BPMN
Own acceptance criteria, develop the testing strategy and test cases with the QA / Test Lead, confirm solutions meet requirements, and support user acceptance testing and defect triage
Assess change requests for their impact on scope, schedule, and process design, in coordination with the Project Manager
Translate business needs into requirements for vendors, including input to RFPs, solution evaluations, and fit-gap analyses
Facilitate working sessions, resolve conflicting requirements, coordinate with the Project Coordinator on assigned initiatives, and prepare documentation and presentations for project teams, governance bodies, and senior leaders
Assess the people-side impacts of change, and support training content, go-live, stabilization, and the hand-off of process and requirements documentation to Technology Services
Maintain the enterprise process and capability model and process design standards, support the Process Review Board, and analyze enhancement requests and lessons learned after go-live

What’s in it for you?

Work for a reputable and nationally known company
Work in a challenging and rewarding work environment
Employer paid professional development
A comprehensive benefits package
Generous paid time off, holidays and sick days
Employee discount programs, social outings and holiday gatherings
Free parking on-site

You’re a good fit if you…

Are a skilled facilitator who can draw out what people know, even from busy subject matter experts
Think end to end, considering how a change in one area affects other teams, systems, and data
Write clear, structured documentation and can explain complex ideas to technical and non-technical audiences
Build trust, manage expectations, and resolve competing priorities with diplomacy
Are detail-oriented and organized, with the ability to manage several initiatives at once
Work well independently and as part of a cross-functional team

Your must-haves:

Degree in Business Administration, Commerce, Information Systems, Computer Science, or a related field (a relevant combination of education and experience will be considered)
5 years’ experience as a business analyst, ideally on enterprise system implementations or transformation projects
Strong skills in requirements elicitation and process mapping (BPMN), with working knowledge of the BABOK Guide and Lean methods
Experience with Agile and Waterfall delivery, including user stories, acceptance criteria, and user acceptance testing
Experience contributing requirements to RFPs and vendor evaluations
A high degree of discretion and the ability to handle sensitive corporate, employee, and client information responsibly
Bilingualism (English and French) is considered an asset
CBAP, CCBA, PMI-PBA or Lean Six Sigma certification is considered an asset
Experience with ERP, workforce management or HR systems is considered an asset
Must be eligible for and able to obtain and maintain a Government of Canada Secret security clearance

Application Process

If we’re the right fit for you, we want to hear from you! Send us your resume and cover letter today!

NOTE: Only those candidates that meet the specified requirements will be considered for this position. Candidates that do not meet the requirements may be considered for similar opportunities.

Commissionaires Ottawa values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender and age.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Commissionaires’ Policies on Accommodation, a request for accommodation will be accepted as part of Commissionaires’ hiring process.

Commissionaires Ottawa does not use artificial intelligence (AI) to screen, assess, or select applicants. However, please be aware that some third-party tools we utilize in our recruiting and selection process may incorporate AI technology.

We appreciate all who apply; however, we will only be contacting candidates of interest.

#BusinessAnalyst #ProcessImprovement #DigitalTransformation #OttawaJobs #JoinCommissionairesOttawa

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More about this job

Responsibilities

Lead requirements elicitation and document business, functional, non-functional, and data requirements for enterprise transformation initiatives. Map and redesign processes, define acceptance and testing criteria, coordinate with stakeholders and vendors, and support change, implementation, and post-launch improvements.

Requirements

Requires a degree in Business Administration, Commerce, Information Systems, Computer Science, or a related field, or a relevant combination of education and experience, plus five years of business analyst experience. Candidates need strong requirements elicitation and BPMN process-mapping skills, knowledge of BABOK and Lean methods, Agile and Waterfall experience, vendor evaluation experience, discretion with sensitive information, and eligibility to obtain and maintain a Government of Canada Secret security clearance.

Skills

Requirements Elicitation
Business Analysis
Process Mapping
BPMN
Lean Process Improvement
Requirements Documentation
User Stories
Acceptance Criteria
User Acceptance Testing
Stakeholder Facilitation
Vendor Evaluation
Change Impact Assessment
Agile Delivery
Waterfall Delivery
Business Process Design
Project Coordination

Benefits

Employer-Paid Professional Development
Paid Time Off
Paid Holidays
Paid Sick Days
Employee Discount Programs
Social Outings
Holiday Gatherings
Free On-Site Parking

Visa sponsorship

Not detected in the job text

Keywords

Business Analysis
Enterprise Transformation
Project Management Office
Requirements Elicitation
Business Requirements
Functional Requirements
Non-Functional Requirements
Data Requirements
User Stories
Use Cases
Business Rules
BPMN
BABOK Guide
Lean Principles
Process Mapping
Process Design
Acceptance Criteria
Testing Strategy
User Acceptance Testing
Defect Triage
Agile
Waterfall
RFP
Vendor Evaluation
Fit-Gap Analysis
ERP Systems
Workforce Management Systems
HR Systems
Change Management
Secret Security Clearance

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