Inside Sales Representative

Commonwealth Plywood Distribution is a distributor of cabinetmaking materials offering a complete rang and a unique service for architects, designers, kitchen designers and cabinetmakers. Serving our customers since 1940, the relationship of trust we have with our customers and suppliers sets us apart from the competition.

MAIN RESPONSIBILITIES

• Take customer orders by phone, in person or by email;
• Deliver outstanding customer service, addressing client inquiries and ensuring satisfaction;
• Develop and retain customer loyalty;
• Work with the external representative and the internal team to maintain effective customer relations;
• Use multiple computer applications simultaneously;
• Performs daily office operations and assumes various additional duties, as needed, to support the continued success and efficiency of the business.

QUALIFICATIONS AND SKILLS REQUIRED:

• Ability to work in a dynamic environment with a high volume of transactions/calls;
• High level of organization and prioritization of work tasks;
• Good ability to work in a team;
• Very good computer knowledge/ Comfortable working with multiple applications simultaneously;
• Have the ability to calm difficult situations with customers;
• Ability to manage several tasks and projects at once;
• Bilingualism (French and English spoken and written.

WORKING CONDITION:

• Permanent;
• Salary: $40,000 to $60,000 per year;
• Full time, Monday to Friday 8 am to 5pm
• 40 hours/week;
• 3 weeks of vacation after 1 year of continous service;
• Pay paid every week;
• Competitive benefits plan