Customer Service Agent
- Canada
A starting wage of $21 per hour.
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Job details
- Pay
- A starting wage of $21 per hour.
- Posting language
- English
- Posted
Original job description
At Communauto, we do more than answer calls - we help transform urban communities.
A pioneer in carsharing since 1994, we believe a different approach to mobility is possible: one that is more sustainable, accessible, and efficient.
By joining our team, you will contribute to a meaningful environmental and social mission: reducing the number of vehicles on the road, improving quality of life in cities, and providing a practical alternative to car ownership.
As a Customer Service Agent, you will be a trusted partner to our members, supporting them throughout their journey with Communauto.
Your Role as a Customer Service Agent, you will be a trusted resource for our members. You will provide clear, professional support by phone and email, help members get the most from Communauto’s services, and complete the administrative follow-up required to deliver a smooth customer experience.
Key Responsibilities:
Ready to make an impact? Send us your résumé - we’d love to meet you!
A pioneer in carsharing since 1994, we believe a different approach to mobility is possible: one that is more sustainable, accessible, and efficient.
By joining our team, you will contribute to a meaningful environmental and social mission: reducing the number of vehicles on the road, improving quality of life in cities, and providing a practical alternative to car ownership.
As a Customer Service Agent, you will be a trusted partner to our members, supporting them throughout their journey with Communauto.
Your Role as a Customer Service Agent, you will be a trusted resource for our members. You will provide clear, professional support by phone and email, help members get the most from Communauto’s services, and complete the administrative follow-up required to deliver a smooth customer experience.
Key Responsibilities:
- Provide high quality customer service by advising, informing, and assisting members by phone and email.
- Create, modify, and cancel reservations.
- Explain the service Communauto offers in order to optimize the applicant's and/or member’s decision.
- Document issues related to the use of vehicles and provide appropriate solutions.
- Support the application process by verifying if the necessary information and documents are present.
- Respond to member’s invoice inquiries.
- High School Diploma with 3-5 years of experience in customer service or;
- College diploma with 1-2 years of experience in customer service.
- Strong verbal and written communication skills in English.
- Ability to speak and write in French is an asset.
- Proficiency with computers and common office software.
- Strong sense of customer service.
- Attention to details.
- Excellent oral and written communication.
- Well organized and punctual.
- Ability to problem solve .
- Team player.
- A full-time position based in Ottawa, with a 37.5h week ,workweek scheduled over five days and availability required between 8:00 a.m. and 8:00 p.m., Sunday through Saturday.
- A starting wage of $21 per hour.
- A comprehensive benefits package, including health, dental, vision, and travel insurance coverage.
- A pension plan with employer contributions.
- Employee discounts on Communauto carsharing rates.
- 6 to 8 weeks of training to help you succeed in the role.
- A meaningful opportunity to contribute to more sustainable urban mobility.
Ready to make an impact? Send us your résumé - we’d love to meet you!
More about this job
Responsibilities
The Customer Service Agent provides professional support to members via phone and email, including managing reservations and resolving invoice inquiries. They also document vehicle-related issues and assist with the member application process.
Requirements
Candidates must have a High School Diploma with 3-5 years of experience or a College diploma with 1-2 years of experience in customer service. Strong verbal and written communication skills in English and proficiency with office software are required.
Skills
- Customer service
- Communication
- Problem solving
- Attention to detail
- Organization
- Punctuality
- Teamwork
- Computer proficiency
- Office software
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Travel insurance
- Pension plan
- Employee discounts
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Transportation
- Environmental & Sustainability
- Administrative
Keywords
- Customer service
- Carsharing
- Mobility
- Sustainability
- Administrative support
- Reservations
- Invoicing
- Communication
- Problem solving
- Office software
- Ottawa
- Full-time