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Community Fire Prevention

Operations Specialist

Port Coquitlam, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: 1-2 years experience in a similar role is considered an asset.
Posting language: English
Posted: Oct 27, 2026

Original job description

Do you thrive in a fast-paced environment? Are you looking to join a growing team with opportunities to advance your career? If your answer is yes, Community Fire Prevention Ltd (an Onyx-Fire Family Company)., is the place for you!

WHO ARE WE?

Onyx-Fire is a proud Canadian based business, operating across the provinces of Eastern & Western Canada. Onyx-Fire has provided 34 years of fire prevention services to a diverse range of valued clients. Our Western Canada division is rapidly expanding with the assembly of some of the best fire protection talent in BC (Community Fire Prevention, Pacific Coast Fire, and Vanco Fire Protection).

Community Fire Prevention Ltd (an Onyx-Fire Family Company) is a modern company with old-fashioned values. We pride ourselves on being (and remaining) a trusted leader within the local Fire Prevention industry. In addition to maintaining safe communities, our teams core focus is to provide 'next-level' service through innovative solutions and meaningful connections. To achieve this, we rely heavily on our core values:

People First, Wow Every Customer, Everything is Possible and Own it!

Interested in learning more about our team? Check out our Instagram page!

THE OPPORTUNITY:

We are currently looking for an additional Operations Specialist to join our growing team! As an Operations Specialist you will oversee the scheduled work orders for the current week, otherwise referred to as 'The Board'. This includes various tasks such as managing sick coverage for Technicians, coordinating Service Calls, reviewing Technicians hours of work, and liaising with internal teams, customers, and contractors as needed.

Responsibilities of the Operations Specialist include:

Oversee scheduled jobs daily to ensure work is set up for success, including, monitoring Technician arrival times and GPS statuses.
Confirm all Technicians have a full day of work scheduled; inform Technicians with gaps in their daily schedule that they are on standby for Service Calls.
Assign Service Calls as they come in based on priority.
Find appropriate coverage if any Technicians call in sick or cannot make their scheduled jobs.
Communicate Technician absences with Payroll Team and ensure time off is entered into HRMIS.
Review Critical Jobs for the day and ensure expectations and key information is relayed to the assigned Technicians.
Review Service Calls from previous day / evening for completion or outstanding work.
Review time logs for Technicians to make sure hours worked are accurate.
Conducting customer satisfaction calls.
Adhere to and embrace the companies Core Values and Occupational Health and Safety protocols.
Other duties as they may arise.

Please Note: This position will be working out of our Port Coquitlam office, Monday through Friday from 8am - 4:30pm. This position also has an on-call phone rotation. Local candidates only. Applications from internal and external candidates will be considered.

OUR IDEAL CANDIDATE:

If you’re enthusiastic, goal driven with high attention to detail, strong work ethic and a passion for customer service we want to hear from you! The ideal candidate will contribute to a flexible upbeat team environment that values diversity, inclusion, and respect for all.

The ideal candidate would have the following competencies:

Excellent telephone skills and office etiquette.
Takes initiative and Owns-It!
Stays flexible and organized in a fast-paced environment.
Exceptional English verbal, written and listening skills.
Proficient using computers for a variety of tasks.
Ability to prioritize requests effectively.
Team player!
Eager to learn and succeed.

The ideal candidate would have the following qualifications:

1-2 years experience in a similar role is considered an asset.
Experience / knowledge of Fire Prevention Industry is considered an asset.
Proficiency with MS Office Suite (Excel, Word, Outlook).
High school diploma, or GED.

WHAT’S IN IT FOR YOU?

Competitive Salary.
On the job training and opportunity for company paid education.
Career growth and advancement opportunities.
Supportive and energetic work environment / family friendly culture.
Company social events.
Benefits Package that includes extended medical, dental, life and AD&D, EAP, disability and vision care after three months.
Group RRSP with employer matching program after three months.

INTERESTED IN THE NEXT STEP TO JOIN US?

Submit your resume today!

ComFire is proud to be an equal opportunity employer and encourages applications from all qualified individuals. Should you have any questions regarding accommodation or how your unique abilities translate to the role please contact hr@comfire.ca.

While we thank everyone for their interest, only short-listed candidates will be contacted

Apply About employer

More about this job

Responsibilities

Oversee daily scheduled work orders, technician availability and arrival statuses, service call assignments, and coverage for absences. Review critical and outstanding jobs, verify technician time logs, communicate absences with Payroll, and conduct customer satisfaction calls.

Requirements

A high school diploma or GED is required, along with proficiency in Microsoft Office Suite and strong English communication, telephone, organizational, and prioritization skills. One to two years of similar experience and knowledge of the fire prevention industry are considered assets.

Skills

Scheduling
Work Order Management
Service Call Coordination
Technician Scheduling
Absence Coverage Coordination
Time Log Review
Customer Service
Customer Satisfaction Calls
Telephone Skills
Written Communication
Verbal Communication
Active Listening
Prioritization
Organization
Microsoft Office
Excel

Benefits

Extended Medical Insurance
Dental Insurance
Life Insurance
Accidental Death and Dismemberment Insurance
Employee Assistance Program
Disability Insurance
Vision Care
Group RRSP with Employer Matching
Company-Paid Education
Career Growth Opportunities
Company Social Events

Visa sponsorship

Not detected in the job text

Keywords

Operations
Office Administration
Fire Prevention
Fire Protection
Work Orders
Scheduling
Technician Coordination
Service Calls
GPS Status Monitoring
Absence Coverage
Payroll Coordination
HRMIS
Time Log Review
Customer Satisfaction
Customer Service
Occupational Health and Safety
Microsoft Office Suite
Microsoft Excel
Microsoft Word
Microsoft Outlook
Telephone Etiquette
Prioritization
High School Diploma
GED

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