Fresh Supervisor
- Calgary, AB, Canada
- Greater Calgary Metropolitan Area, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Education
- High school diploma
- Posting language
- English
- Posted
Original job description
Fresh / Produce
Fresh Supervisor
address 850 Crowfoot Cresent N.W Calgary, Alberta
Posting Date: 2026-09-21
Expiry Date: 2026-11-27
Job Type: Full-time
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The Fresh Supervisor is responsible for the daily supervision of Clerks within the Fresh department. This includes the scheduling of daily activities including floor rotations and breaks. The Fresh Supervisor will provide training and direction to Clerks and will provide staff with feedback on their performance in the moment. The Fresh Supervisor will be responsible for completing additional daily tasks including stocking, rotating, building displays and providing excellent customer service.
Reports to the Fresh Manager. The Fresh Supervisor works directly with the Fresh Management team, Supervisory team and all department staff, other stores, Head Office support teams, Warehouse and Manufacturing teams
Work Performed
Daily Supervision
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Fresh Supervisor
address 850 Crowfoot Cresent N.W Calgary, Alberta
Posting Date: 2026-09-21
Expiry Date: 2026-11-27
Job Type: Full-time
Apply Now Back to Results
The Fresh Supervisor is responsible for the daily supervision of Clerks within the Fresh department. This includes the scheduling of daily activities including floor rotations and breaks. The Fresh Supervisor will provide training and direction to Clerks and will provide staff with feedback on their performance in the moment. The Fresh Supervisor will be responsible for completing additional daily tasks including stocking, rotating, building displays and providing excellent customer service.
Reports to the Fresh Manager. The Fresh Supervisor works directly with the Fresh Management team, Supervisory team and all department staff, other stores, Head Office support teams, Warehouse and Manufacturing teams
Work Performed
Daily Supervision
- Planning and delegating the work of Clerks including the scheduling of daily shift rotations to ensure all Clerks are appropriately relieved when necessary and to ensure task variety to the team
- Schedule daily breaks of Clerks
- Train new Clerks and provide on-going training to members of the department
- Setting expectations of performance and providing feedback to Clerks in the moment regarding customer interactions and to ensure their compliance with procedures and best practices
- Actively managing the work of Clerks by engaging with them, assessing and supporting them and providing tools for development
- Enforce policy adherence
- Ensure that best practices are used when handling product to ensure customer safety and satisfaction
- Takes timely action to ensure that products are merchandised to the store floor whenever available
- Uses daily procedures to ensure that work is completed efficiently
- Ensure product is rotated, within date, and properly displayed on shelves
- Filling assigned sections as needed
- Clean shelves and merchandising materials and maintain tidy work areas in the back room and the sales floor
- Maintain department equipment in a neat, clean, orderly and safe manner
- Ensure adherence to the correct utilization of CNF systems
- Effectively follow product ordering procedures and guidelines
- Support the implementation of new systems as needed to ensure that products are handled effectively
- Greet and engage with customers in accordance with their interest, being attentive to their needs
- Communicate with customers with high level of professionalism and with a positive and friendly nature
- Answer customer questions, and when answer is unknown work with customer to find a solution/answer
- Manage and resolve customer complaints effectively and understand when a situation requires a manager's intervention
- Communicate sales and promotions, make sales referrals, cross-sell and introduce new products and support in-store events
- Maintain professional and friendly relationships with vendors and business partners
- High School diploma required
- 3-5 years retail experience preferred
- Knowledge of the Natural Foods Industry and its products
- High care for product integrity and proper product handling
- Technical aptitude – developed competency with POS, computers
- High attention to detail, perceptive and attentive
- Comfort directing staff and providing feedback
- Friendly, positive attitude and high energy
- Exceptional communication and customer service skills
- Exceptional conflict resolution- willingness to directly address concerns when they arise
- High EQ – developed ability to relate with people sensitively, tactfully, diplomatically, and professionally at all times
- Strong interpersonal communication – both verbal and written
- Trouble shooting and problem solving mindset
- Self motivated & Excellent organizational skills
- Time management skills
- High personal ethics and integrity
- Ability to work well under pressure
- Sales skills & Dependability
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First Name*
Please enter your last name.
Last Name*
Please enter your email.
Email Address*
Phone Number
Please enter your country.
Country* None Canada United States
Please enter your state/province.
State/Province* None
Please enter your city.
City*
Please enter your zip/postal code.
ZIP/Postal Code*
A resume is required
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More about this job
Responsibilities
Supervise and schedule Fresh department clerks, delegate daily work, provide training and feedback, and ensure policies and product-handling practices are followed. Stock, rotate, and display produce; maintain clean and safe work areas; use department systems and ordering procedures; and deliver excellent customer service.
Requirements
A high school diploma is required, and 3–5 years of retail experience is preferred. Candidates should have knowledge of natural foods and product handling, technical aptitude with POS and computers, strong communication and customer service skills, and the ability to supervise staff, resolve conflicts, and work under pressure.
Skills
- Staff Supervision
- Scheduling
- Delegation
- Staff Training
- Performance Feedback
- Produce Handling
- Product Merchandising
- Inventory Rotation
- Customer Service
- Conflict Resolution
- Point-of-Sale Systems
- Communication
- Problem Solving
- Organization
- Time Management
- Sales
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Management & Leadership
- Customer Service & Support
- Sales
- Food & Beverage
Keywords
- Fresh Department
- Produce
- Retail
- Natural Foods
- Staff Supervision
- Scheduling
- Shift Rotations
- Break Scheduling
- Delegation
- Staff Training
- Performance Feedback
- Policy Compliance
- Product Handling
- Product Integrity
- Merchandising
- Stocking
- Product Rotation
- Product Ordering
- Point-of-Sale Systems
- Computers
- Customer Service
- Customer Complaints
- Sales Promotions
- Cross-Selling
- In-Store Events
- Conflict Resolution
- Problem Solving
- Time Management
- Workplace Safety