HOUSEKEEPING MANAGER

London, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Housekeeping Manager

Property: COMO Metropolitan London

Position: Housekeeping Manager

Base Location: London

Department: Housekeeping and Apartments

Reporting to: Assistant Executive Housekeeper

Overall Departmental Responsibility: Executive Housekeeper

Tasks/Responsibilities

To assist with the daily operation of the Housekeeping & Apartments department, ensuring smooth and efficient running of allocated shifts and areas.
To ensure guest bedrooms, apartments, public areas and back-of-house areas are maintained to COMO and LQA standards.
To carry out regular room, apartment and public area inspections and follow up on issues identified.
To provide guidance and feedback to Supervisors and colleagues to maintain required standards.
To monitor the quality of work completed by contractors and specialist cleaning companies and report concerns.
To assist with spring cleaning, deep cleaning and other periodic cleaning programs.
To respond to and follow up on Housekeeping-related guest requests and complaints, escalating significant issues appropriately.
To lead by example and promote a positive, professional and supportive working environment.
To assist with the induction, training, coaching and development of Housekeeping colleagues.
To ensure SOPs, LQA standards and departmental procedures are understood and followed.
To maintain appropriate training and retraining records.
To support the Assistant Executive Housekeeper with performance management and development of team members.
To assist with the preparation of departmental rosters, taking into account occupancy, operational requirements and payroll.
To support daily staffing allocations and respond to changes in business levels and colleague availability.
To assist with the coordination and effective use of agency staff.
To support recruitment and onboarding activities when required.
To conduct regular stock counts and ensure agreed par levels are maintained.
To monitor the appropriate use and storage of Housekeeping supplies to minimise waste.
To follow procedures for the ordering, issue and return of employee uniforms.
To ensure guest linen is correctly handled, stored and rotated.
To assist with monitoring laundry and guest laundry/dry-cleaning services, reporting discrepancies where required.
To ensure the Lost Property procedure is followed correctly and consistently.
To monitor general Housekeeping presentation throughout the property.
To promote and maintain high standards of health and safety within the department.
To ensure colleagues follow relevant safety procedures and correctly use equipment and PPE.
To report accidents, incidents, hazards and maintenance issues promptly.
To assist with risk assessments, audits and compliance checks.
To support the Assistant Executive Housekeeper in ensuring mandatory training requirements are met.
To maintain clear communication with the Executive Housekeeper, Assistant Executive Housekeeper, Supervisors and other departments.
To attend and contribute to departmental meetings and briefings.
To ensure effective shift handovers and follow-up of outstanding matters.
To develop an understanding of departmental P&L and support cost-control measures.
To take responsibility for the smooth operation of the department during assigned shifts.
To support the Executive Housekeeper and Assistant Executive Housekeeper with departmental projects, audits and initiatives.
To maintain confidentiality and comply with all hotel policies, procedures and standards.

Job Requirements

To cooperate fully with other departments.
Do your utmost to avoid damage, degradation or loss to company assets by treating them with care and taking responsibility.
Set the example to others to follow with regards to grooming and appearance.
To support and deliver the aims and objectives of the COMO Approach.
Attend any training offered by the hotel that will develop knowledge and skills.
To work on ad hoc projects and reports as required.

Thank you

We look forward to sharing news and inspiration from the world of COMO Hotels and Resorts.

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More about this job

Responsibilities

Oversee assigned housekeeping shifts and areas, ensuring guest rooms, apartments, public spaces, and back-of-house areas meet COMO and LQA standards. Lead and develop colleagues, coordinate staffing and supplies, address guest concerns, and support safety, compliance, cost control, and departmental initiatives.

Requirements

The posting does not specify formal education or years of experience. It calls for cooperation with other departments, professional grooming, care of company assets, participation in training, and flexibility to support ad hoc projects and reports.

Skills

Housekeeping Operations
Room and Public Area Inspections
Quality Standards Compliance
Team Leadership
Training and Coaching
Performance Management
Staff Scheduling
Recruitment and Onboarding
Inventory and Stock Control
Cost Control
Laundry Operations
Guest Complaint Resolution
Health and Safety
Risk Assessments
Interdepartmental Communication
Lost Property Procedures

Visa sponsorship

Not detected in the job text

Keywords

Housekeeping
Apartments
COMO Standards
LQA Standards
Room Inspections
Public Area Inspections
Deep Cleaning
Guest Requests
Guest Complaints
Standard Operating Procedures
Training Records
Performance Management
Staff Rostering
Staffing Allocations
Agency Staff
Stock Counts
Par Levels
Uniform Management
Guest Linen
Laundry Services
Lost Property
Health and Safety
Personal Protective Equipment
Risk Assessments
Compliance Audits
Shift Handovers
Departmental Profit and Loss
Cost Control

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