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Added 1 hour ago
SE
Technical Expert L3 - Customer Care
Schneider Electric
Richmond, BC
- $75,200 to $112,800 CAD / year
- Full-time
…training, and bringing insights from the field back to our product and engineering teams, you will help strengthen our service capabilities, improve our products, and enable teams across…
Added 2 hours ago
OF
Assistant buyer
OYATO FOOD INC.
Toronto, ON
- From $36.92 CAD / hour
- Full-time
- On-site
Visit trade shows, showrooms, factories and product design events
Added 3 hours ago
L
Assistant Manager, Guest Experience | Rideau Centre
lululemon
Ottawa, ON
- Full-time
…connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.…
Added 3 hours ago
L
Gerant(e) adjoint(e) de l'expereince-invite/Assitant Manager of Guest Experience | Montreal, Ste Catherine
lululemon
Montreal, QC
- Full-time
Added 4 hours ago
HN
Logistics /Warehouse Assistant
Herbaland Naturals
Richmond, BC
- Full-time
Summary: The Logistics/Warehouse Assistant is responsibility is to pull materials against orders, then assemble and pack them for delivery. Additionally, this position maintains and…
Added 5 hours ago
ON
Assistant Manager - Westgate Centre
Old Navy
Grande Prairie, AB
- Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 5 hours ago
Sales Associate
JD Sports / Livestock / Size?
Mississauga, ON
Our Retail team is looking for an Assistant Store Manager at our CF Markville location! Come join our quickly growing and developing team at JD Sports Canada. Main responsibilities include…
Added 6 hours ago
Assistant Marketing Manager, Häagen-Dazs
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
As Assistant Marketing Manager, Häagen-Dazs, you’ll play a meaningful role in shaping how one of the world’s most iconic premium brands shows up in Canada. This is a hands-on brand role…
Added 8 hours ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Abbotsford, BC
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 8 hours ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Rouyn-Noranda, QC
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 8 hours ago
C
Pharmacy Assistant
Cencora
Oakville, ON · CAN > ON > Oakville > Superior Crt
- Full-time
Tracks backorders, substitutions, replenishment updates, and product availability issues to support continuity of pharmacy operations.
Added 10 hours ago
M
People Services AI Solutions & Configuration Lead
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…technology, advanced analytics, architecture, governance, and product teams to design, configure, optimize, and continuously improve AI-enabled People Services…
Added 10 hours ago
FB
Assistant Chef Manager
Farm Boy Inc.
Brantford, ON
- From $21 CAD / hour
- Full-time
Build a positive, collaborative team culture by leading regular huddles to share goals, celebrate successes, strengthen product knowledge, and encourage two-way feedback.
Added 10 hours ago
AC
Member Services Representative- St. Georges Branch
Assiniboine Credit Union
Alexander, MB · St. Georges, MB
- Part-time
Reporting to the Manager, Member Service or Assistant Branch Manager, the Member Service Representative plays a key role in delivering a consistent and compelling member experience at ACU.…
Added 11 hours ago
FL
Assistant Manager
Foot Locker
Toronto, ON
- Full-time
The Assistant Manager (AM) is a key store leader who helps bring sneaker culture to life by leading with energy, ownership, and purpose. This role supports the Store Manager in driving…
Added 11 hours ago
FL
Full Time Sales
Foot Locker
Toronto, ON
- Full-time
…and managerial responsibilities when the Store Manager and Assistant Manager are…
Added 11 hours ago
Project Engineering Manager - Brossard
Schneider Electric
Brossard, QC
Maintain technical quality, service levels, and compliance with project requirements throughout the engineering lifecycle, in line with product definitions and design intent.
Added 12 hours ago
WC
OVERNIGHT LEAD DEPARTMENT MANAGER
Walmart Canada
Penticton, BC
- Full-time
Assists in providing direction and coordinating overnight stocking activities based on communicated priorities from the Overnight Assistant Manager and the daytime management team.
Added 13 hours ago
BB
Mobile Sales Associate (Seasonal)
Best Buy Canada
Canada
- Part-time
Help customers find the perfect product or service and respond to their questions
Added 13 hours ago
FC
Director, Product Strategy and Commercialization
Fidelity Canada
Mississauga, ON
- Full-time
The Director, Product Strategy and Commercialization will lead the commercial strategy for Fidelity’s digital investing platform, ensuring the Investly product roadmap, go-to-market…
Added 14 hours ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Ajax, ON
- Full-time
…that store objectives are achieved by focusing on improving product flow from the backroom to the sales…
Added 14 hours ago
SD
Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Prescott, ON
- Part-time
…that store objectives are achieved by focusing on improving product flow from the backroom to the sales…
Added 14 hours ago
T
Assistant Branch Manager Trainee
TD
Three Hills, AB · Calgary, AB
- Full-time
As an Assistant Branch Manager Trainee, you will contribute to the TD's success by leading and coaching employees towards achieving operational excellence and personal development…
Added 14 hours ago
CB
Sales Assistant - Cobs 8th at Cambie
COBS Bread
Vancouver, BC
- $1,850 CAD / year
- Part-time
…experience. Right now, we are looking for personable Sales Assistant to share their enthusiasm for all things fluffy and sweet with our loyal customers. No experience necessary- just the…
Added 14 hours ago
CB
Sales Assistant - Cobs 8th at Cambie
COBS Bread
Vancouver, BC
- Part-time
…experience. Right now, we are looking for personable Sales Assistant to share their enthusiasm for all things fluffy and sweet with our loyal customers. No experience necessary- just the…

COMO The Treasury

RECEPTION TEAM LEADER

London, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Reception Team Leader

Property: COMO Metropolitan London

Position: Reception Team Leader

Base Location: London

Department: Front of House

Reporting to: Reception Manager/ Assistant Manager/ FOH Manager

Tasks/Responsibilities

Provide our guest with prompt and efficient room registration and check out according to the policy and procedure for registration
Having a full understanding of the LQA Standards
Answer calls in a polite and professional manner following LQA Standards and SOPs
Be completely knowledgeable of our product, and timings for our outlets and services
Handling cash and foreign currency exchange.
Handle guests’ complaints or problems in a polite and helpful manner or escalate to a superior if required
Offer guests information about the Hotel outlets, their opening, closing times and products on offer
Attend, and give, hand over at the end and start of your shift. Checklists to be completed during and at the end of each shift
Monitor general inbox on each shift and response to guest query
Works towards departmental daily/monthly goals to meet the required target, including COMO Club enrolments, upsell, LQA, online reputation and cross selling the spa and other hotel facilities
Work closely with the other departments, including Reservations, Concierge, F&B and Housekeeping to ensure guest expectations are met
Ensure the reception area is keep clean and tidy at all times
Ensure your float is kept to the specified amount and do not allow shortages to occur
Know the local shopping areas, restaurants, bars and places of interest in order to give accurate information and advice guests
Conduct oneself in such a manner as to reflect the COMO Metropolitan London mission statement. Set an example for staff to emulate and act as a role model
Supervise and Support Receptionists: Oversee the daily duties of reception staff, ensuring adherence to SOPs and LQA standards, while providing guidance and support.
Oversee stationary par levels and order what is needed both weekly and fortnightly
Mentor and Train Team: Provide training for new staff on hotel procedures, systems, and LQA standards, provides mock-up examples and facilitate ongoing development for existing team members.
Lead by Example in Guest Service Excellence: Demonstrate exceptional guest service and model LQA standard behaviours for the team, setting a high standard for guest interactions.
Ensure that credit checks are followed on each shift, and inform the Manager on duty of credit risk guests
Works towards departmental daily/monthly goals to meet the required target (i.e. – Upsell targets, LQA targets etc.)

Job Requirements

Previous experience in Reception, and with OPERA PMS or CLOUD
Proactive in approach with self-driven attitude
Excellent spoken and written English
Excellent Social and Communication skills
Well-presented and groomed
An in-depth knowledge of London, especially Mayfair and Belgravia and their surround areas, including places of interest, restaurants, shops and events taking place in the city
Experience in a 5-star luxury Hotel
Ability to speak another language

Thank you

We look forward to sharing news and inspiration from the world of COMO Hotels and Resorts.

Apply About employer

More about this job

Responsibilities

Lead and support the reception team, oversee daily front desk operations, and train staff to follow hotel procedures and LQA standards. Deliver excellent guest service while managing check-ins and check-outs, guest inquiries and complaints, cash handling, credit checks, departmental targets, and coordination with other hotel departments.

Requirements

Candidates should have previous reception experience, experience in a five-star luxury hotel, and familiarity with OPERA PMS or CLOUD. They should have excellent spoken and written English, strong communication skills, a proactive attitude, a polished presentation, and in-depth knowledge of London; an additional language is an advantage.

Skills

Guest Service
Reception Operations
Team Supervision
Staff Training and Mentoring
Opera PMS
Cloud PMS
LQA Standards
Standard Operating Procedures
Complaint Resolution
Cash Handling
Foreign Currency Exchange
Upselling
Communication
Credit Risk Checks
Local Area Knowledge

Visa sponsorship

Not detected in the job text

Keywords

Reception
Front Of House
Guest Registration
Check-In
Check-Out
OPERA PMS
CLOUD PMS
LQA Standards
Standard Operating Procedures
Guest Complaints
Cash Handling
Foreign Currency Exchange
Upselling
COMO Club Enrolments
Online Reputation
Cross-Selling
Credit Checks
Reception Team Supervision
Staff Training
Staff Mentoring
Guest Service
Hotel Operations
Reservations
Concierge
Food And Beverage
Housekeeping
Luxury Hotel
London Local Knowledge

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