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Added 4 hours ago
PM
Administrative Assistant
Prairie Mountain Health
Erickson, MB
- Full-time
Under the general supervision of and responsible to the Director/Regional Manager/Manager; the Administrative Assistant is committed to the vision, mission, values and strategic priorities…
Added 6 hours ago
GH
Volunteer Administrative Assistant
Great Heights, Calm Minds Psychology
Calgary, AB
- Full-time
Working alongside our Office Manager and Clinical Director, you will assist with a variety of office admin and marketing admin tasks. Because this is a newly created role, responsibilities…
Added 8 hours ago
BL
Reception + Office Services Assistant (Victoria)
BC Legal Management Association
Victoria, BC
- Other
The Reception + Office Services Assistant functions as the “face of the firm” and plays an important role in representing the firm’s character and values by providing front-desk and…
Added 12 hours ago
MT
Reception + Office Services Assistant
Miller Titerle Law Corporation
Victoria, BC
- Full-time
The Reception + Office Services Assistant functions as the “face of the firm” and plays an important role in representing the firm’s character and values by providing front-desk and…
Added 13 hours ago
Operational Assistant
Amrize
Ottawa, ON
The Operational Assistant provides essential front-office reception and operational administrative support to the Aggregates and Ready-mix management teams and site teams including the…
Added 14 hours ago
UO
Front Desk Administrative Assistant
University of Victoria
Victoria, BC
- Full-time
Reporting to the Corporate Services Manager, the Front Desk Administrative Assistant is the first point of contact at the Queenswood facility and represents Ocean Networks Canada (ONC) by…
Added 15 hours ago
DC
Administrative Assistant - Reception (Casual)
Dillon Consulting Limited
Toronto, ON
- Part-time
Your OpportunityWe are currently seeking motivated candidates for the position of Administrative Assistant - Reception (Casual) in our Downtown Toronto office to fill an existing vacancy.…
Added 18 hours ago
GT
Administrative Assistant – Bathurst
Guardian Tanks
Saint-Quentin, NB
- Full-time
Reporting to the Plant Manager, the Administrative Assistant provides versatile administrative support to the Bathurst operations. This person serves as the main on-site administrative…
Added 19 hours ago
NB
Administrative Receptionist
National Bank of Canada
Winnipeg, MB
- Part-time
This position reports to the Assistant Manager, Administration. You will work closely with Administration team members and interact regularly with employees across the organization,…
Added 19 hours ago
I
Project Manager Assistant
IICRC
Chilliwack, BC
- Full-time
Monitor incoming emails for yourself and your project manager(s).
Added 1 day ago
PM
Administrative Assistant
Prairie Mountain Health
Neepawa, MB
- Full-time
Under the general supervision of and responsible to the Director/Regional Manager/Manager; the Administrative Assistant is committed to the vision, mission, values and strategic priorities…
Added 1 day ago
SA
Clinic Assistant- Cardiac Cath Lab- Temporary Full Time (2)
Sault Area Hospital
Sault Ste. Marie, ON
- Full-time
…and visitors. Daily routines include: data entry, reporting, reception and customer service, document distribution and ordering and monitoring of supplies; some special assignments may…
Added 1 day ago
LH
2600002710 - Administrative Assistant
Lakeridge Health
Oshawa, ON
- Full-time
Reporting to the Manager of Research, the Administrative Assistant II provides administrative and operational support to the Research Program and Director. This role requires exceptional…
Added 1 day ago
BH
Resident Services Assistant (Casual)
Baptist Housing Seniors Living
Victoria, BC
- $26.53 CAD / hour
- Part-time
As a Resident Services Assistant at Shannon Oaks, Oak Bay, you will be an ambassador of hospitality, providing administrative support to the business office and delivering exceptional…
Added 1 day ago
NH
NURSING UNIT CLERK
Northern Health - BC
Terrace, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, the Nursing Unit Assistant performs a variety of clerical duties related to the operation of a care…
Added 1 day ago
SR
Project Manager Assistant
ServiceMaster Restore of Fraser Valley
Chilliwack, BC
- Full-time
Monitor incoming emails for yourself and your project manager(s).
Added 1 day ago
TU
Operations & Faculty Coordinator
The University of British Columbia
Kelowna, BC
- $4,981 to $5,713 CAD / month
- Full-time
BCGEU OK Salaried - Support Services Assistant IV
Added 1 day ago
UO
Receptionist, Gateway Team-Based Care Teaching Clinic (GTBCTC)
University of British Columbia
Vancouver, BC · UBCV | MacIsaac Health Building (GWHB)
- $4,334 to $4,445 CAD / month
- Full-time
CUPE 2950 Salaried - Clinical Assistant (Gr3)
Added 1 day ago
PR
Administrative Assistant (Full-Time)
PARC Retirement Living
West Vancouver, BC
- Full-time
As an Administrative Assistant, you are on the frontline of communicating our values to residents and families, while also providing a variety of administrative, reception and support…
Added 1 day ago
Medical Office Assistant
Neighbourly Pharmacy
Surrey, BC
Reporting to the Medical Clinic Manager, this role provides a wide range of administrative support for the medical centre. This includes coordinating the daily administration of doctors,…
Added 1 day ago
UO
Operations & Faculty Coordinator
University of British Columbia
Kelowna, BC · UBCO | Engineering, Management and Education Building (EME)
- $4,981 to $5,713 CAD / month
- Full-time
BCGEU OK Salaried - Support Services Assistant IV
Added 1 day ago
RJ
Branch Administrator
Raymond James
Toronto, ON
- Full-time
The primary role of the Branch Administrator is to assist both the Branch Manager (BM) and Branch Compliance Supervisor (BCS) and ensure the Raymond James office is managed efficiently and…
Added 1 day ago
SN
185-26-4 Administrative Assistant, Animal Wellness
Six Nations
Ohsweken, ON
- Full-time
JOB SUMMARY: The Administrative Assistant, Animal Wellness reports to and receives direct supervision from the Manager, Allied Health Services, Department of Well-Being, Six Nations of the…
Added 1 day ago
CT
RECEPTION TEAM LEADER
COMO The Treasury
London, ON
- Full-time
Reporting to: Reception Manager/ Assistant Manager/ FOH Manager
Added 1 day ago
Aide II - Bay Centre for Birth Control
Women's College Hospital
Toronto, ON
An exciting Casual opportunity as a Aide II exists in our Bay Centre for Birth Control, reporting to the Clinical Manager (Replacement).

COMO The Treasury

RECEPTION TEAM LEADER

London, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Reception Team Leader

Property: COMO Metropolitan London

Position: Reception Team Leader

Base Location: London

Department: Front of House

Reporting to: Reception Manager/ Assistant Manager/ FOH Manager

Tasks/Responsibilities

Provide our guest with prompt and efficient room registration and check out according to the policy and procedure for registration
Having a full understanding of the LQA Standards
Answer calls in a polite and professional manner following LQA Standards and SOPs
Be completely knowledgeable of our product, and timings for our outlets and services
Handling cash and foreign currency exchange.
Handle guests’ complaints or problems in a polite and helpful manner or escalate to a superior if required
Offer guests information about the Hotel outlets, their opening, closing times and products on offer
Attend, and give, hand over at the end and start of your shift. Checklists to be completed during and at the end of each shift
Monitor general inbox on each shift and response to guest query
Works towards departmental daily/monthly goals to meet the required target, including COMO Club enrolments, upsell, LQA, online reputation and cross selling the spa and other hotel facilities
Work closely with the other departments, including Reservations, Concierge, F&B and Housekeeping to ensure guest expectations are met
Ensure the reception area is keep clean and tidy at all times
Ensure your float is kept to the specified amount and do not allow shortages to occur
Know the local shopping areas, restaurants, bars and places of interest in order to give accurate information and advice guests
Conduct oneself in such a manner as to reflect the COMO Metropolitan London mission statement. Set an example for staff to emulate and act as a role model
Supervise and Support Receptionists: Oversee the daily duties of reception staff, ensuring adherence to SOPs and LQA standards, while providing guidance and support.
Oversee stationary par levels and order what is needed both weekly and fortnightly
Mentor and Train Team: Provide training for new staff on hotel procedures, systems, and LQA standards, provides mock-up examples and facilitate ongoing development for existing team members.
Lead by Example in Guest Service Excellence: Demonstrate exceptional guest service and model LQA standard behaviours for the team, setting a high standard for guest interactions.
Ensure that credit checks are followed on each shift, and inform the Manager on duty of credit risk guests
Works towards departmental daily/monthly goals to meet the required target (i.e. – Upsell targets, LQA targets etc.)

Job Requirements

Previous experience in Reception, and with OPERA PMS or CLOUD
Proactive in approach with self-driven attitude
Excellent spoken and written English
Excellent Social and Communication skills
Well-presented and groomed
An in-depth knowledge of London, especially Mayfair and Belgravia and their surround areas, including places of interest, restaurants, shops and events taking place in the city
Experience in a 5-star luxury Hotel
Ability to speak another language

Thank you

We look forward to sharing news and inspiration from the world of COMO Hotels and Resorts.

Apply About employer

More about this job

Responsibilities

Lead and support the reception team, oversee daily front desk operations, and train staff to follow hotel procedures and LQA standards. Deliver excellent guest service while managing check-ins and check-outs, guest inquiries and complaints, cash handling, credit checks, departmental targets, and coordination with other hotel departments.

Requirements

Candidates should have previous reception experience, experience in a five-star luxury hotel, and familiarity with OPERA PMS or CLOUD. They should have excellent spoken and written English, strong communication skills, a proactive attitude, a polished presentation, and in-depth knowledge of London; an additional language is an advantage.

Skills

Guest Service
Reception Operations
Team Supervision
Staff Training and Mentoring
Opera PMS
Cloud PMS
LQA Standards
Standard Operating Procedures
Complaint Resolution
Cash Handling
Foreign Currency Exchange
Upselling
Communication
Credit Risk Checks
Local Area Knowledge

Visa sponsorship

Not detected in the job text

Keywords

Reception
Front Of House
Guest Registration
Check-In
Check-Out
OPERA PMS
CLOUD PMS
LQA Standards
Standard Operating Procedures
Guest Complaints
Cash Handling
Foreign Currency Exchange
Upselling
COMO Club Enrolments
Online Reputation
Cross-Selling
Credit Checks
Reception Team Supervision
Staff Training
Staff Mentoring
Guest Service
Hotel Operations
Reservations
Concierge
Food And Beverage
Housekeeping
Luxury Hotel
London Local Knowledge

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