Jobs in Canada

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COMO The Treasury

RECEPTION TEAM LEADER

London, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

Reception Team Leader

Property: COMO Metropolitan London

Position: Reception Team Leader

Base Location: London

Department: Front of House

Reporting to: Reception Manager/ Assistant Manager/ FOH Manager

Tasks/Responsibilities

Provide our guest with prompt and efficient room registration and check out according to the policy and procedure for registration
Having a full understanding of the LQA Standards
Answer calls in a polite and professional manner following LQA Standards and SOPs
Be completely knowledgeable of our product, and timings for our outlets and services
Handling cash and foreign currency exchange.
Handle guests’ complaints or problems in a polite and helpful manner or escalate to a superior if required
Offer guests information about the Hotel outlets, their opening, closing times and products on offer
Attend, and give, hand over at the end and start of your shift. Checklists to be completed during and at the end of each shift
Monitor general inbox on each shift and response to guest query
Works towards departmental daily/monthly goals to meet the required target, including COMO Club enrolments, upsell, LQA, online reputation and cross selling the spa and other hotel facilities
Work closely with the other departments, including Reservations, Concierge, F&B and Housekeeping to ensure guest expectations are met
Ensure the reception area is keep clean and tidy at all times
Ensure your float is kept to the specified amount and do not allow shortages to occur
Know the local shopping areas, restaurants, bars and places of interest in order to give accurate information and advice guests
Conduct oneself in such a manner as to reflect the COMO Metropolitan London mission statement. Set an example for staff to emulate and act as a role model
Supervise and Support Receptionists: Oversee the daily duties of reception staff, ensuring adherence to SOPs and LQA standards, while providing guidance and support.
Oversee stationary par levels and order what is needed both weekly and fortnightly
Mentor and Train Team: Provide training for new staff on hotel procedures, systems, and LQA standards, provides mock-up examples and facilitate ongoing development for existing team members.
Lead by Example in Guest Service Excellence: Demonstrate exceptional guest service and model LQA standard behaviours for the team, setting a high standard for guest interactions.
Ensure that credit checks are followed on each shift, and inform the Manager on duty of credit risk guests
Works towards departmental daily/monthly goals to meet the required target (i.e. – Upsell targets, LQA targets etc.)

Job Requirements

Previous experience in Reception, and with OPERA PMS or CLOUD
Proactive in approach with self-driven attitude
Excellent spoken and written English
Excellent Social and Communication skills
Well-presented and groomed
An in-depth knowledge of London, especially Mayfair and Belgravia and their surround areas, including places of interest, restaurants, shops and events taking place in the city
Experience in a 5-star luxury Hotel
Ability to speak another language

Thank you

We look forward to sharing news and inspiration from the world of COMO Hotels and Resorts.

Apply About employer

More about this job

Responsibilities

Lead and support the reception team, oversee daily front desk operations, and train staff to follow hotel procedures and LQA standards. Deliver excellent guest service while managing check-ins and check-outs, guest inquiries and complaints, cash handling, credit checks, departmental targets, and coordination with other hotel departments.

Requirements

Candidates should have previous reception experience, experience in a five-star luxury hotel, and familiarity with OPERA PMS or CLOUD. They should have excellent spoken and written English, strong communication skills, a proactive attitude, a polished presentation, and in-depth knowledge of London; an additional language is an advantage.

Skills

Guest Service
Reception Operations
Team Supervision
Staff Training and Mentoring
Opera PMS
Cloud PMS
LQA Standards
Standard Operating Procedures
Complaint Resolution
Cash Handling
Foreign Currency Exchange
Upselling
Communication
Credit Risk Checks
Local Area Knowledge

Visa sponsorship

Not detected in the job text

Keywords

Reception
Front Of House
Guest Registration
Check-In
Check-Out
OPERA PMS
CLOUD PMS
LQA Standards
Standard Operating Procedures
Guest Complaints
Cash Handling
Foreign Currency Exchange
Upselling
COMO Club Enrolments
Online Reputation
Cross-Selling
Credit Checks
Reception Team Supervision
Staff Training
Staff Mentoring
Guest Service
Hotel Operations
Reservations
Concierge
Food And Beverage
Housekeeping
Luxury Hotel
London Local Knowledge

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