Closed listing
Account Manager
- Surrey, BC, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Our client is an industry leading UK-based technology business centred around the safety of lone and at-risk workers across both public and private sectors.
As an Account Manager position will play an instrumental role in driving continued growth from 35 to 50 key accounts. Your main purpose is to manage these existing UK accounts and to retain, renew and cross sell/upsell the full portfolio of services including a new mass notification service and a new SOS application.
Key Responsibilities
As an Account Manager position will play an instrumental role in driving continued growth from 35 to 50 key accounts. Your main purpose is to manage these existing UK accounts and to retain, renew and cross sell/upsell the full portfolio of services including a new mass notification service and a new SOS application.
Key Responsibilities
- CRM management – Forecasting and Delivery of daily, monthly and annual retention, pipeline and revenue targets.
- First class account management service for our customers to maintain excellent CSAT and NPS targets
- Nurture customers within the account base to ensure a continued robust pipeline of opportunities.
- Be able to maximize each customers potential spend through Account Development planning, relationship building and data analysis.
- Delivering excellent bid and proposal responses with Executive summary and win themes
- Identify potential referrals, and the decision makers within the client organization.
- Set up meetings between client decision makers and company’s practice leaders/principals.
- Work cross functionally with other departments to improve and enhance the customer experience for all customers.
- Keep abreast of current industry news or insights relevant to the business to help with sales strategy and increased knowledge of sector.
- Collaborate with Marketing team to identify potential opportunities within your account base.
- Role would suit candidates with previous experience in a regulatory environment or with a telecoms or technology-enabled business service.
- Experience in compliance or health & safety solutions would be considered desirable
- Great Account Management and Account Development skills
- Highly organised with excellent attention to detail and the ability to execute a strategy to deliver daily revenue.
- Proven track record of consistently achieving and exceeding sales targets
- Skilled in the ability to retain customers and prevent cancellations.
- CRM experience essential, (SFDC desirable)
- Demonstrable commercial acumen and use of Sales Methodologies.
More about this job
Responsibilities
Manage and grow a portfolio of 35 to 50 key UK accounts to ensure retention and revenue growth. Focus on cross-selling and upselling services, including mass notification and SOS applications, while maintaining high CSAT and NPS targets.
Requirements
Requires previous experience in a regulatory environment, telecoms, or technology-enabled business services. Candidates should have a proven track record of exceeding sales targets and proficiency in CRM tools, preferably Salesforce.
Skills
- Account Management
- Account Development
- CRM Management
- Cross-selling
- Upselling
- Revenue Forecasting
- Relationship Building
- Data Analysis
- Bid and Proposal Writing
- Customer Retention
- Sales Methodologies
- Commercial Acumen
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Security & Safety
- Technology
- Customer Service & Support
- Management & Leadership
Keywords
- CRM
- SFDC
- Salesforce
- CSAT
- NPS
- Mass Notification Service
- SOS Application
- Compliance
- Health & Safety
- Telecoms
- Technology
- Account Planning
- Pipeline Management
- Revenue Targets
- B2B Sales