Systems Administrator

Business Unit: Company 3
Position: Systems Administrator
Location: Toronto, ON (On Site)
Requisition Number: 1081
*Pay Range: $33.65 - $43.27 CAD hourly

POSITION SUMMARY:
The Systems Administrator will administer, maintain, and support the core infrastructure for Company 3 and SDFX across post-production, color, finishing, editorial, VFX, and audio mixing environments. Working alongside Senior Systems Engineers, this role ensures studio infrastructure remains reliable, performant, and secure by implementing infrastructure changes, resolving escalated issues, and contributing to projects. The successful candidate will bring hands-on experience with Linux systems, enterprise storage, virtualization technologies, and networking.The Systems Administrator will collaborate closely with the Systems Engineering and Sys-Ops teams. Information Security, Production Operations, and local studio leadership at Company 3 and SDFX.

MAIN DUTIES:
Systems Administration

• Administer and maintain servers, render infrastructure, storage systems, virtualization platforms, cloud resources, and network services.
• Administer and support Isilon storage, Quantum StorNext, Ceph storage clusters, Fibre Channel fabrics, and Proxmox virtualization environments.
• Administer LTO tape libraries and drives, including Fibre Channel and SAS-attached systems, for backup and archival purposes.
• Implement infrastructure changes, upgrades, and configurations based on designs by senior Systems Engineers.
• Manage user accounts, access permissions, and identity and access management systems.
• Apply patches, updates, and security hardening in line with established procedures.

Monitoring & Troubleshooting

• Monitor system health, performance, storage capacity, and utilization, then respond to alerts.
• Respond to, prioritize, and resolve infrastructure support tickets in line with service-level expectations.
• Troubleshoot and resolve infrastructure issues escalated from the Systems Operations team.
• Perform root-cause analysis and escalate complex architectural issues to Senior Systems Engineers with clear diagnostic information.
• Participate in after-hours maintenance and incident response when required.

Production Technology Support

• Collaborate with Production and Operations teams to ensure infrastructure supports current and upcoming projects across Company 3 and SDFX.
• Support the deployment and integration of new production technologies and workflow improvements.
• Minimize production disruptions by resolving issues quickly and keeping users informed.
• Communicate clearly with non-technical users and stakeholders throughout issues and outages.

Projects & Documentation

• Participate in infrastructure deployments, upgrades, and migrations.
• Automate routine administration tasks through scripting.
• Develop and maintain technical documentation, procedures, and knowledge base articles.
• Share knowledge with the Systems Operations team through guidance and documentation.
• Ensure infrastructure complies with Company 3 security policies, industry best practices, and customer security requirements.

WHAT YOU BRING:
The ideal candidate will have proven working experience in systems administration or infrastructure. They must have experience supporting enterprise infrastructure across media, post-production, VFX, broadcast, or related creative industries, as well as have strong working knowledge of Linux systems administration, enterprise storage, network infrastructure and services, virtualization, and identity and access management. They will have a methodical approach to systems administration, marked by exceptional attention to detail, strong troubleshooting instincts and the ability to work through complex problems, and have a collaborative approach and a desire to grow toward systems engineering and architecture. Additional desired skills include:

• Hands-on experience administering at least two of the following: Isilon storage, Quantum StorNext, Fibre Channel, Proxmox, or Ceph.
• Experience with LTO tape systems, including both Fibre Channel and SAS-attached libraries and drives.
• Experience with Bash or Python scripting for automation.
• Strong troubleshooting and root-cause analysis skills.
• Excellent written, verbal, and documentation skills.
• Ability to remain calm and effective during critical operational events.

• Experience supporting color, editorial, finishing, VFX, rendering, or production workflows is preferred.
• Experience with cloud platforms, such as AWS or Azure, and hybrid infrastructure is preferred
• Experience with configuration management tools such as Ansible is preferred.
• Experience with ticketing systems and IT service management practices is preferred.
• Experience with YoYotta and Atempo Miria is preferred.

ABOUT THE COMPANY:
Company 3, including its various business units and family of brands, provides a full range of Creative Services for content creators, including conceptual design, pre-vis, look development, ideation and rapid prototyping, 3D animation/CGI, motion graphics/designers, matte painting, compositing, dailies and production services, color grading, post-production finishing, marketing/trailers, live-action production, experiences, and more.

Diversity and Inclusion at Company 3:

Creativity has diversity at its core. We celebrate the value of each unique experience by being dedicated to fostering the most diverse, equitable, and inclusive culture where every employee feels empowered and safe to show up to work as their full self.

It is our policy to provide equal employment opportunities to all applicants and employees. Please inform the Company's HR representative if you need assistance completing any forms or otherwise need any accommodation or support in order to participate in the application process.

*The listed pay range represents the lowest to highest range that we in good faith believe we would pay for this role at the time of this posting. This range may be modified in the future. An employee’s pay position within the range may be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, local currency exchange rates, performance, shift, travel requirements, sales or revenue-based metrics, applicable law, and business or organizational needs. 

The benefits for eligible part-time employees working 25 or more hours per week and full-time employees in the US include a comprehensive package of health, retirement, and insurance benefits and paid time off. The benefits for eligible project hires and part-time employees working less than 25 hours per week in the US include retirement, select insurance benefits, and where required by law, health benefits. For roles filled in Canada and other territories, local benefits plan offerings as adopted and amended from time to time will apply.

The above compensation and benefits information is provided in accordance with various state, provincial, and local pay transparency laws.

This position is for an existing vacancy. Both external and internal candidates can apply for this role through the Company’s Career Page. The Company generally only contacts those individuals who have submitted an application which it wishes to interview. To the extent required by applicable law, the Company will contact candidates who are interviewed, within 45 days of their last interview, to advise as to whether or not a hiring decision has been made.