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Compass Canada

Manager, Premium Services (Rogers Place)

Edmonton, AB, T5J 0H6, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 3 years related experience in a similar management role, preferably in a food and beverage or hospitality field
Posting language: English
Posted: Oct 27, 2026

Original job description

About Us: This is an exciting opportunity to be at the heart of Rogers Place, a dynamic venue that hosts some of the biggest events in sports and entertainment. As part of ICE District Hospitality, you’ll be empowered to shape the food and beverage landscape within Rogers Place while working alongside a passionate and supportive team. From NHL hockey games to concerts and high-profile special events, we are passionate about delivering exceptional food and beverage experiences for our partners and guests. Our success is driven by strong leadership, operational excellence, and a collaborative, people-first culture.

Additional Perks & Benefits:

ICE District Hospitality perks! Partner Incentive Bonus and Playoff Bonus program, heated underground parking, staff events and various incentives

Compass Benefits: 3 weeks vacation, excellent healthcare benefits (effective day 1, RRSP matching plan)

Job Summary: The Manager, Premium Services oversees the day-to-day food and beverage operations of a designated areas, including in-seat services, premium club locations and a buffet restaurant. This leadership role is responsible for executing standards of service, driving operational excellence, and supporting departmental goals across staffing, training, financial performance, and guest experience. The successful candidate plays a strategic role in mentoring assistant managers and supervisors and helping shape the guest experience across premium spaces.

Responsibilities:

Oversee daily operations and ensure consistency in service delivery
Collaborate with the Director of Premium and Executive Chef on menu development, service innovation, and revenue-generating opportunities
Champion values and culture in day-to-day leadership and staff engagement
Introduce new and unique concepts to support the evolving needs of premium guests in a fast-paced sports and entertainment venue
Execute show quality standards at all times and support all company initiatives
Maintain strong relationships with clients, guests, and internal stakeholders; actively collect and act on guest feedback
Ensure all safety, sanitation, and security standards are maintained in accordance with regulatory and company guidelines
Responsible for meeting food and labor cost targets; analyze sales data and develop strategies to meet revenue goals
Hire and schedule hourly team members to meet event needs while maintaining operational efficiency
Train, develop and performance manage team members (includes menu knowledge, guest interaction, and hospitality standards)
Plan and lead team meetings, daily pre-shift huddles, and post-event reviews
Manage day-to-day activities while maintaining the highest standards of food, service, and guest satisfaction
Adhere to uniform standards and job specific standard operation procedures
Other duties as assigned

The Qualifications

Minimum 3 years related experience in a similar management role, preferably in a food and beverage or hospitality field
Restaurant management experience is considered a strong asset
Exceptional verbal and written communication skills
Must be able to stoop, bend, and perform extensive standing and walking (including stairs) throughout the shift given the nature of work environment
Must be flexible with schedule, able to work different shifts, evenings, weekends, and holidays

What’s in it for you?

Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.
Why join ICE District Hospitality? As part of ICE District Hospitality and in addition to the perks and incentives offered as a Compass Group Canada associate, this position is eligible for a Playoff bonus program and an annual KPI Incentive bonus program, as well as heated underground parking in the heart of downtown YEG!

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More about this job

Responsibilities

The Manager oversees daily food and beverage operations, including in-seat services and premium club locations, to ensure high standards of service and guest satisfaction. They are responsible for financial performance, staff training, and collaborating on menu development and service innovation.

Requirements

Candidates must have a minimum of 3 years of related management experience, preferably in the food and beverage or hospitality industry. The role requires strong communication skills and the physical ability to perform extensive standing and walking in a fast-paced venue environment.

Skills

Food and beverage operations
Leadership
Operational excellence
Staff management
Menu development
Financial performance
Guest experience
Strategic planning
Communication skills
Safety and sanitation
Scheduling
Performance management
Client relations
Hospitality standards

Benefits

Partner incentive bonus
Playoff bonus program
Heated underground parking
Staff events
3 weeks vacation
Healthcare benefits
RRSP matching plan
Employment assistance program

Visa sponsorship

Not detected in the job text

Keywords

Food and beverage
Hospitality
Management
Operations
Premium services
Customer service
Staffing
Training
Financial management
Menu development
Safety standards
Sanitation
Revenue management
Client relations
Event management
Leadership
Performance management
Scheduling
Sports and entertainment

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