Part Time Server at Park Cafe, Assiniboine Park
- Winnipeg, MB, R3P 2N6, Canada
Part-time
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Job details
- Job type
- Part-time
- Experience
- Minimum 1 year of experience in a fast-paced, food service environment.
- Posting language
- English
- Posted
Original job description
POSITION OBJECTIVE
Reporting to the General Manager, Park Café, the Park Café Server will provide exceptional customer service and quality products to ensure our restaurant guests have a wonderful experience that exceeds their expectations. The Park Café Server will provide friendly and caring service, and engage guests through our food and drink menu items, highlighting the specials. The Park Café Server will ensure the accuracy of food and drink orders taken, the prompt delivery of orders, correct cash handling procedures and transactions, and maintain a tidy section. The Park Café Server is also responsible for assisting with new staff training and coaching.
KEY ACCOUNTABILITIES
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Serving · Provides exceptional customer service to all customers by greeting and acknowledging all customers as they come in contact. · Assists patrons in selecting food and beverage choices by presenting the menu and offering cocktails/beverages and courses. · Explains menu options to patrons. · Answers food preparation questions and seeks guidance from kitchen staff on special dietary requirement questions. · Records and transmits customers’ orders to kitchen, ensuring options are clearly recorded. · Maintains table settings by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs on a continual basis. · Punches orders into POS; issues bills and accepts payment from customers. · Acts as ambassador to APC, answering questions about attractions and special events happening both in the restaurants and within the park as a whole. |
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Training and Administration · Assists with the training of new servers. · Coaches and mentors junior serving staff on an ongoing basis. · Intervenes and aids staff when necessary to promote customer satisfaction. · Ensures all areas are stocked and operating efficiently to maximize APC revenues. · Ensures maintenance of the restaurant and equipment to APC standards. · Enforces proper sanitation and preparation practices and procedures. · Ensures compliance with effective cash management and cash-out procedures. · Acts as a key holder for opening the restaurant when required. · Acts as a liaison between the kitchen staff and front-of-house staff to resolve problems. |
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General Duties · Adhere to and comply with all APC policies, safety regulations and safe work practices that will ensure a safe work environment. · Maintain a professional image while working and provide extraordinary experiences to our park visitors while performing daily work activities. · Demonstrate the ability to establish and maintain positive relationships with co-workers, volunteers, and visitors. · Demonstrate a commitment to the principles of equity and diversity, and proven ability to work effectively with a diverse population. · Perform other related duties and responsibilities as required. |
Required EDUCATION, TRAINING, LICENSES AND CERTIFICATIONS
- Working towards or have received a High School Diploma/GED Equivalent
- Serving It Safe or Smart Choice Certificate; It’s Good Business Certificate required.
- Food Handler's Certificate considered a strong asset.
Required EXPERIENCE
- Minimum 1 year of experience in a fast-paced, food service environment.
- Knowledge of customer service principles and practices.
- Strong customer service and communication skills with the ability to resolve customer complaints.
- Experience with POS systems and cash handling.
- Strong attention to detail with the ability to handle and prioritize multiple tasks at once.
- Demonstrate an understanding of food, food ingredients, and food preparation methods.
- Ability to respond quickly in a dynamic and changing environment.
- Must be able to dedicate 5 days per week to the Park Café on a continuous basis.
- Candidates must be physically capable of safely performing the duties of the position, which includes standing for long periods of time and lifting up to 25-40lbs regularly.
- An equivalent combination of education and experience may be considered.
More about this job
Responsibilities
Provide friendly, attentive table service, explain menu options, accurately enter and deliver orders, process payments, and maintain a tidy dining section. Support staff training, restaurant operations, sanitation, cash procedures, and communication between front-of-house and kitchen teams.
Requirements
Applicants must be working toward or have a high school diploma or equivalent, hold Serving It Safe or Smart Choice and It's Good Business certificates, and have at least one year of fast-paced food-service experience. They should have customer-service, communication, POS, cash-handling, food knowledge, and multitasking skills, be available five days per week, and be able to stand for extended periods and regularly lift 25–40 pounds; a Food Handler's Certificate is an asset.
Skills
- Customer Service
- Food And Beverage Service
- Menu Knowledge
- Order Accuracy
- Point-Of-Sale Systems
- Cash Handling
- Communication
- Complaint Resolution
- Attention To Detail
- Multitasking
- Staff Training
- Coaching And Mentoring
- Food Safety And Sanitation
- Teamwork
- Adaptability
- Physical Stamina
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Food & Beverage
- Customer Service & Support
Keywords
- Customer Service
- Food And Beverage Service
- Serving It Safe Certificate
- Smart Choice Certificate
- Food Handler's Certificate
- Point-Of-Sale System
- Cash Handling
- Order Taking
- Menu Knowledge
- Food Preparation
- Dietary Requirements
- Table Maintenance
- Staff Training
- Coaching And Mentoring
- Restaurant Operations
- Sanitation
- Cash Management
- Front Of House
- Kitchen Coordination
- Complaint Resolution
- Equity And Diversity
- Fast-Paced Food Service