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Added 11 mins ago
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Customer Service and Order Coordinator
PheedLoop
Toronto, ON
- Full-time
PheedLoop is looking for a highly organized, detail-oriented, and customer-focused Customer Service and Order Coordinator to join our Logistics team.
Added 11 mins ago
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Cleaner
Boardwalk
Saskatoon, SK
- Full-time
Strong commitment to providing excellent customer service
Added 11 mins ago
IC
Sales Account Manager
Infotek Consulting Inc.
Toronto, ON
- $50,000 to $55,000 CAD / year
- Full-time
Maybe you started your career in sales, recruitment, banking, insurance, hospitality, customer service, HR, operations or another people-focused profession.
Added 11 mins ago
MW
Office Manager
Manulife Wealth
Calgary, AB
- Full-time
…smoothly and professionally. Reception coverage is an ongoing part of the position, alongside broader operational…
Added 11 mins ago
WF
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time
Whole Foods Market
Burnaby, BC
- Part-time
Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and…
Added 11 mins ago
CB
Full-time Baker
COBS Bread
Bradford West Gwillimbury, ON
- Full-time
…product, the development of our people, and our warm and friendly customer…
Added 11 mins ago
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Software Engineer, AI - 12 month Contract
Pelmorex
Oakville, ON
- Contract
Be part of the team that takes working prototypes to production quality. We are building active AI tools powering key workflows for both internal partners and external customers requiring…
Added 11 mins ago
Inside Parts Salesperson - (Heavy Duty)
Velocity Vehicle Group
Edmonton, AB
Reporting directly to the Customer Experience Manager, the Inside Parts Sales position is responsible for providing centralized parts sales support and technical expertise to assist our…
Added 11 mins ago
Home Health Care - Specialist Rehab Product
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
St. John's, NL
Role model and reinforce customer service expectations daily for all staff
Added 11 mins ago
Vehicle Detailer
Clutch Technologies Inc.
Enfield, NS
Must demonstrate effective communication, ability to resolve issues, and customer service orientation
Added 11 mins ago
Customer service representative - Carrefour de l'Estrie
Groupe Mach
Sherbrooke, QC
The role is a part-time position for the holiday season (20 to 25 hours per week) and requires availability on weekdays, evenings, and weekends.
Added 11 mins ago
Seasonal Retail Associate - Hourly - Stores
Fossil Group
Richmond, BC
…Imagine What’s Next, and Hustle With Heart. If you want to be part of the team that shapes the future of the industry, we want to hear from…
Added 11 mins ago
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Full-Time Delivery Driver
Fire & Flower Inc.
Oshawa, ON
- Full-time
…serves as a key brand ambassador in the final stage of the customer journey. When not on delivery, the role may support in-store operations during downtime or for break coverage including…
Added 11 mins ago
Delivery Driver
Fire & Flower Inc.
Oshawa, ON
…serves as a key brand ambassador in the final stage of the customer journey. When not on delivery, the role may support in-store operations during downtime or for break coverage including…
Added 11 mins ago
Warehouse Helper
Right Time Group of Companies
Hamilton, ON
Here at Boonstra a division of RT Holdings Inc (Right Time Heating and Air Conditioning) we strive to provide the best service and products to our customers, with a dedicated, highly…
Added 11 mins ago
HVAC Technician (Install or Service)
Right Time Group of Companies
Edmonton, AB
Here at Romaniuk a division of RT Holdings Inc (Right Time Heating and Air Conditioning) we strive to provide the best service and products to our customers, with a dedicated, highly…
Added 11 mins ago
Procurement Specialist – Health & Personal Care
Quadra
Burlington, ON · Vaudreuil-Dorion, QC
Proactively implement measures to minimize aging and excess inventory while balancing customer service, carrying costs and supply risks.
Added 11 mins ago
Chocolate Sales Connoisseur,The Rise
Purdys Chocolatier
Vancouver, BC
…profits by achieving sales goals and by providing excellent customer…
Added 11 mins ago
Principal Software Engineer
OCS Ontario Cannabis Store
Toronto, ON
Working at the OCS is a unique opportunity to be part of an agile start-up in a ground-breaking new industry. We’re a diverse team passionate about delivering a great customer experience,…
Added 11 mins ago
Leasing Agent
Ironclad Developments Inc.
Langford, BC
The Leasing Agent is responsible for promoting available rental properties, providing exceptional customer service to prospective residents, and supporting the leasing process from initial…
Added 11 mins ago
Procurement Specialist – Health & Personal Care
Quadra
Burlington, ON · Vaudreuil-Dorion, QC
Proactively implement measures to minimize aging and excess inventory while balancing customer service, carrying costs and supply risks.
Added 11 mins ago
Housekeeper, Care (Casual) - Magnolia Gardens
Century Group
Langley (District), BC · Langley, BC
…both independent living and private long-term care. We are part of Bria Communities, a local, private company that operates four vibrant retirement communities in Langley and…
Added 11 mins ago
Lifestyle & Wellness Assistant (Casual) - Magnolia Gardens
Century Group
Langley (District), BC · Langley, BC
…both independent living and private long-term care. We are part of Bria Communities, a local, private company that operates four vibrant retirement communities in Langley and…
Added 11 mins ago
Code Compliance Officer
The City of Fort Worth
Abbotsford, British Columbia
Customer service experience handling escalated customer complaints and dispute resolution experience
Added 11 mins ago
Supervisor
JD Sports / Livestock / Size?
Nanaimo, BC
…showcasing brands in a premium environment and stores remain a key part of the JD…

Compass Canada

Suite Coordinator Full Time

Ottawa, ON, K1S 3W7, Canada

The hourly wage rate for this position is $23.95. · Full-time

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Job details

Pay: The hourly wage rate for this position is $23.95.
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Supervisor Responsibilities

This job has supervisorial responsibilities.

Summary

The expectation of this position is that the employee performs their duties and responsibilities in an efficient and effective manner. Furthermore, the expectation is to perform these duties while working as a part of a team.

Essential Duties & Responsibilities:

Updates our MYSUITES online suite ordering platform, ensuring that all menu items are always up to date
Puts in requests and assists with the creations of new MYSUITES logins for each suite holder
Send out welcome emails to ALL suite holders upcoming games
Creates a digital training for new suites holders on how to use the MYSUITES portal
Confirms payment method for each suite holder for each game prior to the event
Comes up with new ways to upsell additional food and beverage offerings to the suite holders
Sends out email communication with clients on upcoming games to confirm their food and beverage specifications for each game
Creates and manages all Suite holder client profiles, ensuring all clients preferred specifications and requests are listed on their file
Works with our clients marketing team to come up with new ways to reach our suite clients
Sends out feedback surveys to all suite holders per game collecting and organizing all data received
Creates reports for the suites for the Premium Manager
Works with the Premium and Catering Admin to ensure the correct suite servers are assigned to the right suite per game
Creates binders for the suite servers ensuring all the client information the suite server needs for each suite is present
Creates suite digital menus per game and send it out to our tech team by the designated deadline
Creates labels for the suite’s food offerings for each game
Comes up with new ideas on how we can increase the suite experience for our suite guests
Liaise with Suite Holders, Back of House & game day staff to ensure Suite guests’ expectations are met

Aides with the hiring and training process of the suite servers, ensuring the staff on the suites team are the right fit and are trained correctly
Provides the Premium & Catering Admin with the suite tip report that needs to be paid out to the staff, ensuring all numbers are accurate
Ensure all binder information is filled out correctly per event
Responsible for flagging any issues with hours, tips, training, or other staff information with their manager
Follows up with any client on any outstanding payments for previous events, ensuring no payment is more than 30 days outstanding
Process food and beverage invoices and bills through our payment system, providing the guest a receipt, and updating our trackers with the appropriate information
Provides the Premium & Catering Admin with a closing end of night report for suite payments
Respond to any staff inquiries about pay discrepancies and any general questions that come up
Works with suite supervisor to ensure all suites are set up correctly based on our standard operating procedures and on each suite holder’s requests
Runs a pre-shift meeting with the assistance of the suite supervisor to provide information of the day to all the suite team working
Responsible for doing a final check prior to doors to ensure all suites are ready for service
Assists with the closing procedure to ensure that all suites are closed correctly and reset as per standard operating procedures
Occasionally will be asked to assist with checking in staff as is operationally required
Responsible for keeping good filling management, and assisting with the file management of the coordinators and managers on the team
Assist with FOH operations involved with the success of an event as delegated by the manager or coordinator
All other tasks as assigned by Premium Manager or Premium and Catering General Manager

Physical Demands/ Work Environment

Ability to lift and carry up to 40lbs.
Frequent periods of standing and walking
Outdoor venue subject to changing environmental conditions.
Frequent use of stairs.
Size of Stadium tends to involve higher physical demands on event days.
Sensory Attention: this environment is a noisy loud environment on event days.

Language Skills

English is the working language at this job location. Candidate must be able to understand, read, write, and speak English.
French is considered an asset; but is not mandatory.

Qualifications

Previous administrative experience considered an asset
Minimum of 2-year previous customer service experience
Minimum of 2-year previous hospitality experience
Must have completed high school or equivalent. Relevant work experience will be considered an asset.
Must be bondable, and pass an employer administered background check.
Must be able to demonstrate mathematical skills
Must possess a valid Smart Serve Certificate
Advance Food Safety Certification considered an asset
Knowledge of Microsoft Office (Word and Excel)
Knowledge of Adobe Product considered an asset
Must be able to multi-task
Must be able to work in a fast-paced environment
Must be able to work flexible shifts including nights, weekends, and holidays.

The hourly wage rate for this position is $23.95. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

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More about this job

Responsibilities

The Suite Coordinator manages suite ordering platforms, client profiles, and food and beverage specifications for events. They also oversee suite staff, handle administrative reporting, and ensure high-quality service standards are met during game days.

Requirements

Candidates must have at least two years of experience in customer service and hospitality, along with a high school diploma or equivalent. Proficiency in Microsoft Office and a valid Smart Serve Certificate are required, and the ability to work flexible shifts is essential.

Skills

Customer service
Hospitality management
Administrative support
Microsoft Office
Data entry
Event coordination
Team leadership
Communication
Multi-tasking
Mathematical skills
Food safety
Inventory management
Problem solving
Client relations
Staff training

Visa sponsorship

Not detected in the job text

Keywords

Suite Coordinator
Hospitality
Customer Service
Event Management
Administrative
Microsoft Word
Microsoft Excel
Smart Serve
Food Safety
Catering
Client Relations
Inventory Management
Reporting
Staff Training
Operations
Scheduling
Invoicing
Payment Processing
Front of House
Back of House

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