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Added 2 hours ago
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Senior Controls Engineer
CGT
Cambridge, ON
- $110,000 to $120,000 CAD / year
- Full-time
Reporting to the Director, Engineering & Maintenance, the Senior Controls Engineer is responsible for planning, designing, developing, executing and overseeing electrical or mechanical…
Added 4 hours ago
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Director of Sales and Marketing - Element by Westin - Downtown - Calgary, AB
Concord Hospitality Enterprises
AB · Calgary, AB
- Full-time
Minimum of 3 years of prior Director of Sales experience in the hospitality industry.
Added 7 hours ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
One (1) year experience in within a healthcare setting preferred.
Added 7 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director of Occupational Health, Safety & Organizational Resilience provides enterprise-wide strategic leadership for the transformation, modernization, and continuous improvement of…
Added 7 hours ago
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Finance & Administration Manager [Fredericton Playhouse Inc. | Hawkes Centre for the Arts]
CareerBeacon
Fredericton, NB
- $61,901 to $80,473 CAD / year
- Full-time
Reporting to the Executive Director, the Finance & Administration Manager is responsible for the organization's accounting, payroll and benefits administration, financial reporting,…
Added 7 hours ago
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Temporary Sales Associate
Coach
Mississauga, ON
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 8 hours ago
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Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
You will report directly to the Director (Dr. Emily McDonald), with direction also provided by the Assistant Director (Camille Gagnon).
Added 8 hours ago
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Research Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Complete all other relevant tasks as assigned by supervisor and/or director.
Added 8 hours ago
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CCM Hockey
Montreal, QC
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Director, Client Lifecycle Management and AML Compliance
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Senior Specialist Labour Relations
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Ottawa, ON
Added 9 hours ago
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Executive Director
GoodWork.ca
Victoria, BC
- Full-time
The Victoria Downtown Residents Association (DRA) is seeking a passionate and community-minded Executive Director to lead our organization into its next phase of growth and impact. The DRA…
Added 10 hours ago
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Merchandise Buyer, Footwear
RCL - Reitmans Canada Ltd/Ltée
Montreal, QC
- Contract
Reporting to the Director, Merchandising, you’ll work closely with Design, Planning & Allocation, Sourcing, Marketing and Visual Merchandising to build and commercialize assortments that…
Added 10 hours ago
EG
Site Superintendent
Executive Group Real Estate & Hotels
Whistler, BC
- $140,000 to $150,000 CAD / year
- Full-time
Salary: $140,000–$150,000 per year, commensurate with experience
Added 10 hours ago
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Quality and Patient Safety Consultant
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- Full-time
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Added 10 hours ago
D
Cleaning Supervisor
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Toronto, ON
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- Full-time
As a Cleaning Supervisor, reporting to the Account Director, you will supervise the cleaning and services of assigned buildings to maintain company and customer quality standards.
Added 10 hours ago
Director, Performance Marketing
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Vancouver, BC
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RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 12 hours ago
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Medical Administrative Assistant - Mental Health Clinic
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- Full-time
To provide administrative services associated with the office of the Chief/Medical Director of Psychiatry & Mental Health Services Department.
Added 12 hours ago
RS
Director of Business Development
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Added 12 hours ago
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Director, Business Development - Canada
ReVisionz
Remote, Canada
- Full-time
- Remote
The Director, Business Development generates new business for ReVisionz with owner-operators across North America, opening new accounts and winning new work with existing clients across the…
Added 13 hours ago
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Director, Business Development - Canada
ReVisionz
Calgary, AB
- Full-time
The Director, Business Development generates new business for ReVisionz with owner-operators across North America, opening new accounts and winning new work with existing clients across the…
Added 13 hours ago
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Designer
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Remote, Canada
- $60,000 to $75,000 CAD / year
- Full-time
- Remote
This role reports directly to the Account Director. You’ll work in a dedicated pod on a shared set of clients, keeping strategy, scope and execution aligned across every project.
Added 13 hours ago
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Developer
HRVST
Remote, Canada
- $65,000 to $80,000 CAD / year
- Full-time
- Remote
This role reports directly to the Account Director. You’ll work in a dedicated pod on a shared set of clients, keeping strategy, scope and execution aligned across every project.
Added 13 hours ago
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Account Director
HRVST
Remote, Canada
- $90,000 to $105,000 CAD / year
- Full-time
- Remote
The Account Director leads HRVST’s day-to-day operations and team. You’ll be the go-to for our Account Managers, designers and developers: supporting them through client challenges, keeping…

Compass Communities

Director, Operations - Western Region

Mississauga, ON, Canada
West Kelowna, BC, Canada

$120,000 to $140,000 CAD / year

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Job details

Pay: $120,000 to $140,000 CAD / year
Experience: Minimum of 10+ years of progressive experience in property management, hospitality, or a related industry, with proven experience leading multiple teams;
Posting language: English
Posted: Sep 29, 2026

Original job description

About Compass Communities

With coast-to-coast communities and over 12,000 home sites, Compass is one of Canada’s largest land lease housing companies, operating over 70 residential communities in 8 provinces. We offer attainable home ownership that prioritizes residents’ needs, creating communities with better services, management, and facilities.

Visit www.compasscommunities.ca for more information.

Role Summary

Reporting to the Chief Operating Officer, The Director, Operations plays a key role in providing leadership and strategic oversight for a significant portion of Compass Communities' residential portfolio.

The Director, Operations is accountable for the overall operational and financial performance of their portfolio, providing leadership to Regional Managers and ensuring that Compass communities are operated safely, efficiently and consistently while delivering an exceptional experience for homeowners.

The role combines business leadership, financial management, people leadership and operational execution. The Director, Operations translates Compass's corporate objectives into regional operating plans, establishes clear expectations for performance, and ensures Regional Managers and their teams have the direction, tools and support required to deliver results.

The Director, Operations works closely with Finance, Infrastructure, Marketing, People & Culture and other corporate functions to maximize the long-term performance and value of Compass's communities.

This position will be fully in office based out of our Corporate Office in Mississauga, ON, or our site office in Kelowna, BC.

Core Responsibilities:

Leadership & People Development

Provide leadership, direction and support to Regional Managers responsible for the day-to-day management of Compass communities.
Establish clear expectations, accountabilities and performance objectives across the operating portfolio.
Develop Regional Managers as strong business and people leaders capable of managing increasingly complex portfolios.
Build management depth and support succession planning across Operations.
Establish a disciplined operating cadence including portfolio reviews, financial reviews, community visits and follow-up on agreed actions.
Promote a culture of accountability, collaboration, continuous improvement and exceptional homeowner service.
Work collaboratively with People & Culture on recruitment, organizational structure, workforce planning and leadership development.
Ensure Regional Managers have the resources, training and organizational support required to succeed.

Portfolio & Operational Performance

Provide overall leadership for the operating performance of the assigned portfolio.
Translate Compass's strategic priorities into clear regional operating plans and ensure effective execution.
Establish consistent operating standards and management practices across regions and communities.
Review key operating and financial indicators and ensure corrective action is taken where performance falls below expectations.
Identify systemic operational challenges and implement scalable solutions across the portfolio.
Support Regional Managers in resolving significant or complex operational issues.
Ensure communities meet Compass standards for maintenance, appearance, service and operational effectiveness.
Promote continuous improvement in processes, systems, controls and operating practices.
Balance immediate operational requirements with the longer-term needs of the communities and the business.

Financial Management & Business Performance

Assume overall accountability for the financial performance of the assigned portfolio.
Lead the operating and capital budgeting process for the portfolio in collaboration with Regional Managers and Finance.
Review monthly financial results and operating performance against budget and business plans.
Develop and implement corrective action plans where financial or operating performance falls below expectations.
Identify opportunities to improve operating income through revenue growth, expense control and operational efficiencies.
Ensure disciplined management of operating expenses and capital expenditures.
Evaluate portfolio performance and identify opportunities to enhance long-term asset value.
Work with Finance and other corporate functions to improve forecasting, reporting and performance management.
Challenge Regional Managers to understand the underlying drivers of results and to operate their portfolios with a strong business-owner mindset.

Revenue, Occupancy & Growth

Provide leadership on strategies to optimize occupancy and revenue performance across the portfolio.
Identify opportunities to improve site utilization and other sources of community revenue.
Work with Marketing, Finance and other functional teams to develop initiatives that support occupancy and portfolio performance.
Monitor regional results and ensure appropriate plans are in place for underperforming communities.
Support strategies associated with lease-up, community expansion and other growth opportunities.
Participate in evaluating operational opportunities that can strengthen the long-term performance of communities.

Homeowner Experience & Community Relations

Champion a homeowner-first operating philosophy across the portfolio.
Establish expectations for consistent, responsive and professional homeowner service.
Monitor homeowner feedback and identify trends requiring regional or company-wide action.
Support Regional Managers in resolving significant or escalated homeowner matters.
Ensure communication with homeowners is timely, clear, respectful and consistent with Compass values.
Promote positive relationships between Compass, its homeowners and the communities in which it operates.
Balance homeowner interests with Compass's operational, financial and legal responsibilities.

Required Skills and Experience

Minimum of 10+ years of progressive experience in property management, hospitality, or a related industry, with proven experience leading multiple teams;
Post-secondary degree in a related field is considered an asset but not a prerequisite;
Experience coaching, mentoring and developing of staff at all levels, fostering a culture of teamwork and performance excellence;
Strong leadership, interpersonal, and communication skills, with a demonstrated passion for customer service;
Demonstrated ability to manage large budgets and drive financial performance.
Excellent problem-solving and decision-making abilities;
Bilingual (English/French) is an asset.

This job is a newly created role, introduced to support our continued growth and evolving business/operational needs.

The expected annualized base salary range for this role is $120,000 - $140,000.

Based on the position, Compass Communities offers a competitive compensation package in addition to the base pay, which may include a performance-based bonus incentive, comprehensive health & dental benefits, company-matched group RRSP matching program, and generous paid time off.

The actual salary offered will take into consideration a number of factors including, but not limited to, the individual’s skill, experience, education and training and the market compensation of the role.

We value a wide range of experiences on our team. If your skills don’t fully align with the listed qualifications or salary range, we still encourage you to apply – you may be a great fit for this role or other roles at Compass. Applicants may also be considered for alternative positions within the organization if their qualifications and experience align more closely with those available roles.

Our people are what makes us different. At Compass, we are committed to workplace diversity and inclusion within our organization; therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process. Successful applicants will also be subject to a background check.

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More about this job

Responsibilities

The Director, Operations provides strategic leadership and oversight for the residential portfolio, ensuring operational and financial performance goals are met. They manage Regional Managers, establish operating standards, and drive initiatives to optimize occupancy, revenue, and homeowner experience.

Requirements

Candidates must have at least 10 years of progressive experience in property management or hospitality with a proven track record of leading multiple teams. Strong financial acumen, leadership capabilities, and excellent communication skills are essential for this role.

Skills

Property management
Hospitality
Leadership
Strategic planning
Financial management
Budgeting
People development
Operational execution
Customer service
Problem-solving
Decision-making
Communication skills
Interpersonal skills
Performance management
Team building

Benefits

Performance-based bonus incentive
Comprehensive health & dental benefits
Company-matched group RRSP matching program
Generous paid time off

Visa sponsorship

Not detected in the job text

Keywords

Property management
Hospitality
Operations
Financial performance
Capital budgeting
Revenue growth
Occupancy
Strategic oversight
Leadership
Succession planning
Homeowner relations
Operational efficiency
Performance management
Asset value
Business leadership
Portfolio management
Continuous improvement
Workforce planning
Reporting
Forecasting

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