Regional Manager

About Compass Communities

With coast-to-coast communities and over 12,000 home sites, Compass is one of Canada’s largest land lease housing companies, operating over 70 residential communities in 8 provinces. We offer attainable home ownership that prioritizes residents’ needs, creating communities with better services, management, and facilities.

Visit www.compasscommunities.ca for more information.

Role Summary

Reporting to the Director, Operations, a Compass Communities Regional Manager oversees the performance and operations of a portfolio of residential communities within a geographic area. The role includes significant leadership responsibilities, balancing high-level financial strategy with on-the-ground team coaching and resident satisfaction, providing guidance and mentorship to Community Managers.

Core Responsibilities

Leadership and team management

• Provide coaching, guidance, and direction to Community Managers and their on-site teams across the region;
• Ensure that all properties within the region are appropriately staffed and trained to deliver exceptional customer service and operational efficiency;
• Conduct regular meetings with direct reports and visit properties regularly to ensure company policies are implemented and standards are met;
• Lead the recruitment, training, and professional development of property management staff;
• Promote a positive, high-performance culture that emphasizes exceptional customer service and tenant relations;
• Approve hiring and termination of all community level staff in conjunction with HR;
• Conduct annual performance review evaluations and recommend compensation adjustments for community level staff; coach and accurately appraise performance.

Operational oversight

• Ensure the smooth functioning and high performance of all properties in the regional portfolio;
• Coordinate with corporate support partners such as Finance, Marketing and People & Culture to ensure teams in the field have the necessary tools and resources;
• Manage rent collection and delinquency across all regional properties, ensuring compliance with relevant legislation;
• Oversee major capital improvement projects within the region. 
• Drive profitability by developing and executing regional marketing and leasing strategies;
• Ensure all properties meet Compass’s standards for maintenance, occupancy, and resident satisfaction;
• Approve the selection of all contractual services for assigned properties;
• Available for after-hours emergencies and other activities as necessary.

Financial management

• In collaboration with corporate support functions, prepare, monitor, and manage the annual operating and capital budgets for the region;

• Analyze financial reports and key performance indicators to identify opportunities for improvement and ensure financial targets are met; 
• Control income and expense categories of portfolio;
• Develop annual occupancy and lease-up projections; and implement programs to achieve them;
• Maintain accurate rent rolls in conjunction with Community managers.
• Ensure timely collection of rent at each community in conjunction with Community Managers;
• Assist in preparation of development and acquisition pro-forma budgets as requested.

Stakeholder relations

• Develop and maintain strong relationships with residents, community leaders, and government stakeholders;
• Work with and support Community Managers in matters related to resident relations and complaints, ensuring they are addressed promptly and effectively; 
• Ensure residents receive a high level of service through proactive communication and responsive service, consistent with Compass values;
• Regularly review resident feedback to identify areas for improvement;
• Respond to resident complaints in conjunction with Community Managers;
• Work with Community Managers to develop effective resident relation activities;
• Ensure residents receive a high level of service consistent with Compass values.

Required Skills and Experience

• Minimum 5+ years of relevant experience in property management, with experience leading multiple teams required; experience in hospitality or a related industry is considered an asset;
• Post-secondary degree in a related field is considered an asset but not a prerequisite;
• Excellent interpersonal, customer service, and communication skills, with the ability to build positive relationships and interact effectively with a diverse range of people;
• Demonstrated ability to manage large budgets and drive financial performance;
• Excellent problem-solving and decision-making abilities;
• Valid driver’s license and regular access to a reliable vehicle to travel to assigned portfolio;
• Demonstrated experience in managing teams and overseeing personnel.
• Bilingual (English/French) is an asset. 

Our people are what makes us different. At Compass, we are committed to workplace diversity and inclusion within our organization; therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process. Successful applicants will also be subject to a background check.