Accounts Manager, Servomax
- Montreal, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
How You Will Make An Impact
You will be responsible for managing the needs and satisfaction of customers and clients while supervising, leading, and training the customer service team.
As An Accounts Manager, You Will
You will be responsible for managing the needs and satisfaction of customers and clients while supervising, leading, and training the customer service team.
As An Accounts Manager, You Will
- Visit accounts and clients to maintain good relations and respond to any feedback, suggestions, or concerns for the purpose of account retention
- Coordinate retail market installations, merchandising, and promotional activities in new and existing accounts; perform retail location inspections and inventory audits to ensure company standards are met
- Review retail market reports to ensure client satisfaction, data integrity, acceptable spoilage rates; monitor accuracy of retail market collections and labor control; ensure quality, cleanliness, merchandising, plan-o-gram compliance, customer service and governance of company policies and programs
- Maintain the retail operating system within accordance with program standards. Utilize reports to determine proper replenishment, merchandising, and inventory level in established retail locations
- Review service frequencies to assure maximum retail sales without jeopardizing customer satisfaction that includes monitoring schedules and modifying retail service structure to improve productivity and control overtime usage, and confirming the operation has sufficient labour each day for service obligations
- Verify proper handling of perishable foods, inventory controls in the retail locations, pre-kit warehouse and trucks; analyze financial reports to determine profitability and opportunities to increase revenue with proper merchandising, product introduction, and promotional activities
- Ensure a safe working environment and communicate company safety policies and goals to employees; secure necessary vehicles for retail service personnel and ensure proper maintenance of fleet vehicles; oversee all aspects of building maintenance including repairs, housekeeping and security
- Minimum of two years’ account management experience in a food service/ delivery environment, with proven ability to grow sales
- Valid driver’s license in good standing
- Exceptional interpersonal and communication skills, verbal and written in French and English
- Proficient in Microsoft Office (reports, presentations)
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.
More about this job
Responsibilities
The Accounts Manager is responsible for maintaining client satisfaction and managing the customer service team through regular site visits and account retention efforts. They oversee retail operations, including merchandising, inventory audits, labor control, and financial profitability analysis.
Requirements
Candidates must have at least two years of account management experience in a food service or delivery environment with a proven track record of growing sales. A valid driver's license and proficiency in both English and French are required.
Skills
- Account Management
- Customer Service Leadership
- Retail Merchandising
- Inventory Auditing
- Financial Reporting
- Fleet Management
- Interpersonal Communication
- Microsoft Office
- Bilingualism (English/French)
- Sales Growth
- Labor Control
- Safety Compliance
Benefits
- Health Insurance
- Vision Care
- Dental Care
- Mental Health and Wellness Initiative
- Employee Assistance Program
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Food & Beverage
- Retail
- Sales
- Customer Service & Support
Keywords
- Account Management
- Food Service
- Retail Market
- Merchandising
- Inventory Control
- Plan-o-gram
- Labor Control
- Financial Reports
- Fleet Maintenance
- Customer Satisfaction
- Account Retention
- Microsoft Office
- Bilingual
- Food and Beverage Services
- Safety Policies