Assistant Manager of Support Services (6-Month Contract)
- St. John's, NL, Canada
- Greater St. John's Metropolitan Area, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Location: Glenbrook Lodge, St John’s, NL
If You Were To Come On Board As One Of Our Assistant Manager Of Support Services, We’d Ask You To Do The Following For Us
If You Were To Come On Board As One Of Our Assistant Manager Of Support Services, We’d Ask You To Do The Following For Us
- Manage the staff and day to day operation to ensure all contractual service levels are met and maintained in all areas including administration, staffing/scheduling, client/customer relations, production and knowledge of healthcare systems for all aspects of the Food, Housekeeping, and Laundry.
- Complete all financial reporting including payroll, period summaries and sales reports in a timely and accurate manner
- Human Resource and Labour Relations management including complete administrative and personnel files, collective agreement, hiring, training and discipline
- Maintain appropriate budgetary, cost and inventory controls
- Develop and maintain a strong knowledge of resident preferences and incorporate these preferences into service delivery; working with the Recreation department, to develop and assist in the implementation of special events; facilitating ongoing communication with all stakeholders in the site including administration, nursing, residents and their families
- Implement, manage and maintain the Quality Assurance program as outlined by the company and the client, including weekly and monthly audits
- Assist with menu management, food cost controls and production including monitoring and evaluating meals and service to ensure established standards are maintained for both quality and quantity of all meals and snacks
- Implement and control a Food Safety Plan as well as HACCP, WHMIS, and all Workplace regulations for a safe work place.
- Minimum two years previous Management experience or equivalent supervisory role in a long term healthcare setting
- Excellent leadership ability and customer service skills
- Excellent verbal and written communication skills
- Proficient with MS Office applications including Word, Excel and Power Point
- Must have nutritional management certificate or willingness to enroll in course.
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.
More about this job
Responsibilities
Manage daily food, housekeeping, and laundry operations, including staffing, client relations, financial reporting, budgets, inventory, and personnel matters. Maintain quality assurance and food safety programs, oversee menu and meal standards, and coordinate with residents, families, site stakeholders, and the Recreation department.
Requirements
Requires at least two years of management or equivalent supervisory experience in a long-term healthcare setting, along with leadership, customer service, and strong written and verbal communication skills. Applicants must be proficient with Microsoft Word, Excel, and PowerPoint, and have a nutritional management certificate or be willing to enroll in the course.
Skills
- Staff Management
- Operations Management
- Staffing and Scheduling
- Customer Service
- Financial Reporting
- Human Resources Management
- Labour Relations
- Budgetary Control
- Inventory Control
- Quality Assurance
- Menu Management
- Food Cost Control
- Food Safety
- HACCP
- WHMIS
- Microsoft Office
Benefits
- Health Benefits
- Vision Coverage
- Dental Coverage
- Mental Health and Wellness Resources
- Employment Assistance Program
- Learning and Career Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Food & Beverage
- Healthcare
- Hospitality
- Human Resources
Keywords
- Food Services
- Housekeeping
- Laundry
- Long-Term Healthcare
- Staffing and Scheduling
- Client Relations
- Financial Reporting
- Payroll
- Human Resources
- Labour Relations
- Collective Agreement
- Hiring
- Training
- Discipline
- Budgetary Controls
- Cost Controls
- Inventory Controls
- Resident Preferences
- Quality Assurance
- Audits
- Menu Management
- Food Production
- Food Safety Plan
- HACCP
- WHMIS
- Workplace Safety
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint