Call Center Operator - Casual
- Toronto, ON, Canada
- North York, ON, Canada
Part-time
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Job details
- Job type
- Part-time
- Apply by
- Posting language
- English
- Posted
Original job description
Job Summary
How you will make an impact:
You will be responsible for serving as a customer service representative in a call center and providing work order management support for staff/customers.
As a Call Centre Operator, You Will Be
Answer the telephone, respond to customer emails, and provide general assistance to customers
Enter and submit information relating to facilities maintenance, space planning and other requests
Process a wide variety of service transactions and uncover existing or future needs through proactive interactions
Basic Microsoft Excel reporting
About You
Strong communication skills (verbal and written)
Excellent telephone etiquette and listening skills
Proficient in Microsoft Office: Word, Excel, Outlook
Detail oriented
Experience working in a call center environment before is an asset
Ability to provide outstanding customer service to the client
What’s in it for you?
How you will make an impact:
You will be responsible for serving as a customer service representative in a call center and providing work order management support for staff/customers.
As a Call Centre Operator, You Will Be
Answer the telephone, respond to customer emails, and provide general assistance to customers
Enter and submit information relating to facilities maintenance, space planning and other requests
Process a wide variety of service transactions and uncover existing or future needs through proactive interactions
Basic Microsoft Excel reporting
About You
Strong communication skills (verbal and written)
Excellent telephone etiquette and listening skills
Proficient in Microsoft Office: Word, Excel, Outlook
Detail oriented
Experience working in a call center environment before is an asset
Ability to provide outstanding customer service to the client
What’s in it for you?
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.
More about this job
Responsibilities
Answer telephone calls and customer emails, provide general assistance, and manage work order requests from staff and customers. Enter and submit facilities maintenance, space planning, and other service requests, process transactions, identify customer needs, and prepare basic Excel reports.
Requirements
Candidates should have strong verbal and written communication, excellent telephone etiquette and listening skills, attention to detail, and proficiency with Microsoft Office. Previous call center experience is an asset, along with the ability to provide outstanding customer service.
Skills
- Customer Service
- Telephone Etiquette
- Verbal Communication
- Written Communication
- Active Listening
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Attention to Detail
- Call Center Operations
- Email Support
- Work Order Management
- Space Planning Requests
- Service Transaction Processing
Benefits
- Health Benefits
- Vision Coverage
- Dental Coverage
- Mental Health and Wellness Resources
- Employment Assistance Program
- Learning and Career Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Administrative
- Food & Beverage
Keywords
- Customer Service
- Call Center
- Telephone Support
- Email Support
- Work Order Management
- Facilities Maintenance
- Space Planning
- Service Transactions
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Excel Reporting
- Telephone Etiquette
- Active Listening
- Written Communication
- Verbal Communication
- Attention to Detail
- Food and Beverage Services