Call Centre Dispatcher
- St. John's, NL, Canada
- Greater St. John's Metropolitan Area, Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Now, If You Were To Come On Board As a Call Centre Dispatcher, We’d Ask You To Do The Following For Us
Think you have what it takes to be our Call Centre Dispatcher? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:
- Respond to customer inquiries regarding Patient Transport and Environmental Services
- Utilize computer/on-line guidelines in responding to customer inquiries
- Communicate with customer to help them understand proper use of the facility they are in
- Resolve customer issues related to Environmental Services and Patient Transport
- Complete, process, and maintain applicable paperwork and records
- Research and resolve customer disputes and problems within established limits
- Handle dissatisfied customers in a courteous and professional manner
- Strive to resolve customer issues on the first call without having to transfer callers
- Follow escalation procedures as needed
Think you have what it takes to be our Call Centre Dispatcher? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:
- Experience in a Call Centre is an assist
- Excellent interpersonal skills to interact, motivate, and communicate with a wide range of staff and hospital personnel in a professional manner
- Effective verbal and listening communication skills
- Strong, genuine customer-focused service and quality attitude
- Proficient in Microsoft Office with exceptional Excel skills
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.
More about this job
Responsibilities
Respond to customer inquiries regarding Patient Transport and Environmental Services while resolving disputes and issues professionally. Maintain applicable paperwork and records while following escalation procedures to ensure first-call resolution.
Requirements
Previous experience in a call centre is considered an asset. Candidates must possess strong interpersonal skills, a customer-focused attitude, and proficiency in Microsoft Office, specifically Excel.
Skills
- Call Centre Operations
- Interpersonal Skills
- Verbal Communication
- Listening Skills
- Customer Service
- Microsoft Office
- Microsoft Excel
- Conflict Resolution
- Dispatching
- Record Keeping
Benefits
- Health Care Coverage
- Vision Care Coverage
- Dental Care Coverage
- Mental Health and Well-Being Initiative
- Employment Assistance Program
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Healthcare
- Hospitality
- Food & Beverage
- Administrative
Keywords
- Call Centre
- Patient Transport
- Environmental Services
- Microsoft Office
- Excel
- Customer Service
- Dispatching
- Hospital Personnel
- Conflict Resolution
- Food and Support Services