Call Centre Dispatcher
- St. John's, NL, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Now, If You Were To Come On Board As a Call Centre Dispatcher, We’d Ask You To Do The Following For Us
Think you have what it takes to be our Call Centre Dispatcher? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:
- Respond to customer inquiries regarding Patient Transport and Environmental Services
- Utilize computer/on-line guidelines in responding to customer inquiries
- Communicate with customer to help them understand proper use of the facility they are in
- Resolve customer issues related to Environmental Services and Patient Transport
- Complete, process, and maintain applicable paperwork and records
- Research and resolve customer disputes and problems within established limits
- Handle dissatisfied customers in a courteous and professional manner
- Strive to resolve customer issues on the first call without having to transfer callers
- Follow escalation procedures as needed
Think you have what it takes to be our Call Centre Dispatcher? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:
- Experience in a Call Centre is an assist
- Excellent interpersonal skills to interact, motivate, and communicate with a wide range of staff and hospital personnel in a professional manner
- Effective verbal and listening communication skills
- Strong, genuine customer-focused service and quality attitude
- Proficient in Microsoft Office with exceptional Excel skills
More about this job
Responsibilities
Respond to customer inquiries about Patient Transport and Environmental Services, resolve issues and disputes, and guide customers on proper facility use. Maintain related paperwork and records, handle dissatisfied customers professionally, aim to resolve issues on the first call, and follow escalation procedures when needed.
Requirements
Call centre experience is an asset, along with strong interpersonal, verbal, and listening skills for communicating professionally with staff and hospital personnel. Candidates should have a genuine customer-focused service attitude and proficiency in Microsoft Office, especially Excel.
Skills
- Customer Service
- Customer Inquiry Resolution
- Call Centre Experience
- Interpersonal Communication
- Verbal Communication
- Active Listening
- Customer Dispute Resolution
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Recordkeeping
- Escalation Procedures
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Healthcare
- Administrative
- Transportation
Keywords
- Patient Transport
- Environmental Services
- Call Centre
- Customer Inquiries
- Customer Service
- Facility Use
- Issue Resolution
- Customer Disputes
- First-Call Resolution
- Escalation Procedures
- Paperwork
- Records Management
- Microsoft Office
- Microsoft Excel
- Hospital Personnel