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Compass Group Canada

Customer Service Full time

Fort McMurray, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

How you will make an impact: You will be responsible for supporting operations by performing administrative tasks, such as data entry and filing.

As a Customer Service Associate, You Will

Assist customers in person and on the phone/emails in a professional manner
Set up deliveries and book service calls
Process new contracts, create customer accounts
Contact Sales Representatives with walk-in or phone sales leads
Perform all routing duties including: making tickets for deliveries, printing routes, data entry when drivers return, enter and reconcile payments collected and other data entry tasks
Make accounts receivable collections and/or related calls, forward outstanding invoices as requested
Handle money, run the cash register and POS machine, balance cash, UEI payment transactions, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc.
Restocking merchandise/products in the front lobby area
Make calls in relation to Accounts receivable and accounts payable (if required), to be able to discuss invoices, changes on accounts etc.

About You

Previous experience in customer service, administrative support, or a similar role is an asset.
Strong communication and interpersonal skills, with the ability to assist customers professionally in person, over the phone, and via email.
Basic knowledge of data entry, account management, invoicing, and accounts receivable/payable processes.
Experience handling cash, operating POS systems, processing payments, and reconciling transactions.
Strong organizational skills with the ability to coordinate deliveries, schedule service calls, and manage multiple tasks efficiently.
Excellent attention to detail and accuracy when processing contracts, customer accounts, invoices, and payments.
Ability to handle customer inquiries, follow up on outstanding payments, and communicate effectively with internal teams and Sales Representatives.
Proficiency in Microsoft Office and general computer applications.
Ability to work independently and collaboratively in a fast-paced environment.

Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

What’s in it for you?

Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact ukg.recruitment@compass-canada.com for further information.

Apply About employer

More about this job

Responsibilities

Assist customers in person, by phone, and by email; manage customer accounts, contracts, deliveries, service calls, and sales leads. Perform administrative and routing tasks, process and reconcile payments, handle cash and receipts, and follow up on outstanding invoices.

Requirements

Previous customer service, administrative support, or similar experience is an asset, along with strong communication, organization, and attention to detail. Candidates should have basic knowledge of data entry, account management, invoicing, receivables and payables, payment processing, POS systems, and Microsoft Office; Canadian work experience is not required.

Skills

Customer Service
Administrative Support
Data Entry
Communication
Account Management
Invoicing
Accounts Receivable
Accounts Payable
Cash Handling
Point-of-Sale Systems
Payment Processing
Transaction Reconciliation
Delivery Coordination
Service Scheduling
Microsoft Office
Organization

Benefits

Health Benefits
Vision Coverage
Dental Coverage
Mental Health and Wellness Resources
Employment Assistance Program
Learning and Career Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Administrative Support
Data Entry
Filing
Customer Accounts
Contracts
Delivery Coordination
Service Calls
Sales Leads
Routing
Accounts Receivable
Accounts Payable
Collections
Invoicing
Cash Register
Point-of-Sale Systems
Payment Processing
Transaction Reconciliation
Cash Handling
Cheques
Moneris Payments
Petty Cash
Microsoft Office
Customer Inquiries
Inventory Restocking

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