Customer Service Full time
- Fort McMurray, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
How you will make an impact: You will be responsible for supporting operations by performing administrative tasks, such as data entry and filing.
As a Customer Service Associate, You Will
What’s in it for you?
As a Customer Service Associate, You Will
- Assist customers in person and on the phone/emails in a professional manner
- Set up deliveries and book service calls
- Process new contracts, create customer accounts
- Contact Sales Representatives with walk-in or phone sales leads
- Perform all routing duties including: making tickets for deliveries, printing routes, data entry when drivers return, enter and reconcile payments collected and other data entry tasks
- Make accounts receivable collections and/or related calls, forward outstanding invoices as requested
- Handle money, run the cash register and POS machine, balance cash, UEI payment transactions, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc.
- Restocking merchandise/products in the front lobby area
- Make calls in relation to Accounts receivable and accounts payable (if required), to be able to discuss invoices, changes on accounts etc.
- Previous experience in customer service, administrative support, or a similar role is an asset.
- Strong communication and interpersonal skills, with the ability to assist customers professionally in person, over the phone, and via email.
- Basic knowledge of data entry, account management, invoicing, and accounts receivable/payable processes.
- Experience handling cash, operating POS systems, processing payments, and reconciling transactions.
- Strong organizational skills with the ability to coordinate deliveries, schedule service calls, and manage multiple tasks efficiently.
- Excellent attention to detail and accuracy when processing contracts, customer accounts, invoices, and payments.
- Ability to handle customer inquiries, follow up on outstanding payments, and communicate effectively with internal teams and Sales Representatives.
- Proficiency in Microsoft Office and general computer applications.
- Ability to work independently and collaboratively in a fast-paced environment.
What’s in it for you?
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.
More about this job
Responsibilities
Assist customers in person, by phone, and by email; manage customer accounts, contracts, deliveries, service calls, and sales leads. Perform administrative and routing tasks, process and reconcile payments, handle cash and receipts, and follow up on outstanding invoices.
Requirements
Previous customer service, administrative support, or similar experience is an asset, along with strong communication, organization, and attention to detail. Candidates should have basic knowledge of data entry, account management, invoicing, receivables and payables, payment processing, POS systems, and Microsoft Office; Canadian work experience is not required.
Skills
- Customer Service
- Administrative Support
- Data Entry
- Communication
- Account Management
- Invoicing
- Accounts Receivable
- Accounts Payable
- Cash Handling
- Point-of-Sale Systems
- Payment Processing
- Transaction Reconciliation
- Delivery Coordination
- Service Scheduling
- Microsoft Office
- Organization
Benefits
- Health Benefits
- Vision Coverage
- Dental Coverage
- Mental Health and Wellness Resources
- Employment Assistance Program
- Learning and Career Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Administrative
- Finance & Accounting
- Logistics
- Sales
Keywords
- Customer Service
- Administrative Support
- Data Entry
- Filing
- Customer Accounts
- Contracts
- Delivery Coordination
- Service Calls
- Sales Leads
- Routing
- Accounts Receivable
- Accounts Payable
- Collections
- Invoicing
- Cash Register
- Point-of-Sale Systems
- Payment Processing
- Transaction Reconciliation
- Cash Handling
- Cheques
- Moneris Payments
- Petty Cash
- Microsoft Office
- Customer Inquiries
- Inventory Restocking