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Added 11 mins ago
C
Full Stack Software Developer | Temporary Full Time (1.0 FTE) | CHEO Research Institute
CHEO
Canada
- Full-time
REPORTS TO: Director, Research Informatics, AI & Technology
Added 11 mins ago
REGISTERED PRACTICAL NURSE
Southbridge Healthcare LP
London, ON
…personnel and may participate in in-service education. Monitor performance and conduct performance appraisal and refers problems to the Director of…
Added 11 mins ago
REGISTERED PRACTICAL NURSE
Southbridge Healthcare LP
Oshawa, ON
…personnel and may participate in in-service education. Monitor performance and conduct performance appraisal and refers problems to the Director of…
Added 11 mins ago
REGISTERED PRACTICAL NURSE
Southbridge Healthcare LP
Oshawa, ON
…personnel and may participate in in-service education. Monitor performance and conduct performance appraisal and refers problems to the Director of…
Added 11 mins ago
Associate Director Care, Wellbrook Place West
Partners Community Health
Mississauga, ON
With support of the Director of Care, hires, directs, supervises, evaluates, and performance manages personal support workers and registered team members.
Added 11 mins ago
LC
Merchandising Manager, Nature's Treasure
Loblaw Companies Limited
Hamilton, ON
- Full-time
…support to the Senior Merchandising Manager, Nature’s Treasure, Director of Merchandising and Franchisees to develop and maintain merchandising strategies to meet organizational objectives.…
Added 11 mins ago
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Director Financial Risk
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Added 11 mins ago
CO
Director, AI, Data & Analytics
City of North Vancouver
North Vancouver, BC
- $156,156 to $181,632 CAD / year
- Full-time
…Information Systems (GIS) transform municipal service delivery. The Director will develop and implement strategies that modernize service delivery, improve organizational performance, and…
Added 11 mins ago
MB
Construction Project Manager
MBI Brands
Markham, ON
- Full-time
Reports To: Senior Director, Design & Construction
Added 26 mins ago
Senior Manager, Lifecycle Marketing
Toast
Canada
…retention, expansion and cross-sell growth. Reporting to the Director, Lifecycle Marketing, this leader will turn lifecycle strategy into live, automated customer journeys and own their…
Added 26 mins ago
BC
Gestionnaire, Comptabilité en Gestion Immobilière | Manager, Property Management Accounting
Broccolini Construction Inc.
Montreal, QC
- Full-time
Superviser et coacher directement une équipe de Comptables immobiliers, en établissant des priorités claires et des attentes de performance
Added 26 mins ago
Animateur.trice - Battlefield / Animator - Battlefield
Electronic Arts
Vancouver, BC · Montreal, QC
You would report to a director within the Animation team and be responsible for reviewing outsourcing work, setting the quality benchmarks on motion capture retargets, and creating…
Added 26 mins ago
BE
Director, Project Management
Blackstone Energy
Toronto, ON
- Full-time
Manage project financial performance against approved budgets, scope and schedules, including cost forecasting, Schedule of Values, billing, cash flow, committed costs, project margin and…
Added 26 mins ago
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Director, Health and Safety
B2GOLD
Vancouver, BC
- $245,000 to $300,000 CAD / year
…developing systems and measures that appropriately assess functional…
Added 26 mins ago
GardaWorld - Tech Support - 43860$/year + benefits - Ste-Therese
GardaWorld
Sainte-Thérèse, QC
Reporting To: Director of Customer Service – Customer Service, East
Added 26 mins ago
Director, Pipeline, Pacific Link
Trans Mountain
Calgary, AB
Collaborate with the Director, Project Controls to integrate pipeline scope into the Integrated Master Schedule, cost and progress reporting, forecasting, change control and…
Added 26 mins ago
Director, Facilities, Pacific Link
Trans Mountain
Calgary, AB
Collaborate with the Director, Project Controls to integrate facilities and terminal scope into the Integrated Master Schedule, cost and progress reporting, forecasting, change control and…
Added 41 mins ago
AS
Director of Retail Operations
Adrenalin Source For Sports
Calgary, AB
- Full-time
…and FCA locations. If you love developing people, improving performance, and turning business goals into action, this is your opportunity to make a visible…
Added 41 mins ago
UI
Store excellence manager
UAP Inc.
Montreal, QC
- Full-time
Manage the departmental budget, team performance, and HR requests.
Added 41 mins ago
CO
Senior Director, Strategic Accounts & Business Development
Crofter's Organic
Parry Sound, ON
- Full-time
The Sr. Director of Strategic Accounts & New Business Development is responsible for growing Crofter’s largest US retail relationships and building the pipeline of new customers and…
Added 41 mins ago
HI
Information Security Specialist
Healthcare Insurance Reciprocal of Canada (HIROC)
Toronto, ON
- Contract
Director, Performance Excellence & Information Services
Added 41 mins ago
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Personal Lines Team Lead
Navacord
Elmira, ON
- $70,000 to $80,000 CAD / year
- Full-time
…culture of teamwork, promoting exceptional service and sales performance, training and developing team members, and serving as a contact for carrier-related matters. This role reports to…
Added 41 mins ago
BE
Director, Project Management
Blackstone Energy Services Inc.
Toronto, ON
- Full-time
Manage project financial performance against approved budgets, scope and schedules, including cost forecasting, Schedule of Values, billing, cash flow, committed costs, project margin and…
Added 41 mins ago
GH
Business Development Manager
Germain Hôtels
Winnipeg, MB
- Full-time
…Manager, this individual will work closely with the Regional Director of Sales and operation departments of the hotel. With strong analytical abilities and sales skills, this resourceful…
Added 41 mins ago
D
Administrator, Revenue Control (6 Month)
Dream
Toronto, ON
- Full-time
…to join a new and growing team and report to the Associate Director, Operations…

Compass Group Canada

Director, Premium

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Experience: 3 years’ relevant and progressive experience within food service or hospitality industry
Posting language: English
Posted: Nov 4, 2026

Original job description

About ICE District Hospitality

ICE District Hospitality delivers world‑class food and beverage experiences within Rogers Place and across Edmonton’s vibrant ICE District. Our team is passionate about creating unforgettable moments for every guest, whether they’re attending a game, a concert, or a special event.

The Role

The Director, Premium oversees all aspects of premium food service operations within an NHL arena, ensuring operational and financial goals, quality standards, and client and sponsorship expectations are consistently met. This role works closely with Unit Managers to lead, train, and coach teams, support operational audits, and drive service excellence across premium spaces. The successful candidate must be available to work regular evenings, weekends, NHL games, and events based on operational requirements.

Responsibilities

Champion the fan experience by ensuring every interaction, service point and premium offering reflects the ICE District Hospitality standards for hospitality, quality and professionalism.
Lead consistent service execution across all areas, ensuring teams are prepared, aligned and equipped to deliver an exceptional experience at every event.
Drive operational excellence through disciplined planning, clear accountability and continuous assessment of service standards, productivity and operational performance.
Manage the day-to-day operations of the assigned departments, delegating responsibilities and providing direction to ensure all services and production are delivered safely, efficiently and to the expected standard.
Plan, direct and oversee premium services within the venues to achieve operational and financial goals while meeting client expectations and guest needs.
Build and develop a high-performing management team capable of effectively overseeing all areas of the operation.
Lead, mentor, engage and develop management teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance.
Develop and maintain strong client and partner relationships that support mutual objectives and long-term business success.
Coordinate management scheduling and deployment to ensure appropriate leadership coverage and effective event execution.
Coach employees by creating a shared understanding of what must be achieved, why it matters and how it should be executed.
Recognize and reward employees who demonstrate strong performance, leadership and commitment to the guest experience.
Respond to and resolve guest, client and operational concerns promptly, using feedback to strengthen service delivery and prevent recurring issues.
Proactively assess operations and identify opportunities to improve productivity, strengthen margins and enhance overall performance.
Create value through efficient operations, appropriate cost controls, responsible resource management and disciplined profit management.
Manage departmental costs and operating performance within the approved unit budget.
Monitor compliance with Quality Assurance, food safety, workplace Health and Safety, and organizational policies, initiating corrective action when required.
Collaborate with marketing, partners and management teams to leverage partnerships and support promotional opportunities.
Assist with the planning and execution of promotional events, client events, new openings and operational activations.

The Qualifications

Must have proven experience managing catering or hospitality operations in a live entertainment event environment
Experience managing catering/hospitality operations in a sports arena, stadium or high-volume event environment is preferred
College diploma in hospitality or food service or equivalent experience
AFST - Advanced Food Safety Certification
Deep understanding of alcohol compliance laws
3 years’ relevant and progressive experience within food service or hospitality industry
Past experience with managing, supervising, coaching and developing others
Strong customer service and interpersonal skills
Basic financial and budgeting skills
Exceptional written and verbal communication skills
Proven organizational, time management and leadership skills
Knowledge of POS systems, inventory software and data reporting tools is considered an asset

Apply About employer

More about this job

Responsibilities

Oversee premium food service operations across venue spaces, ensuring exceptional guest experiences, consistent service standards, safe operations, and achievement of financial and client objectives. Lead and develop management teams, manage budgets and operational performance, maintain client and partner relationships, and support events, promotions, audits, and continuous improvement.

Requirements

Candidates must have progressive food service or hospitality experience, including proven management of catering or hospitality operations in a live entertainment environment; arena, stadium, or high-volume event experience is preferred. A hospitality or food service college diploma or equivalent experience, Advanced Food Safety Certification, knowledge of alcohol compliance laws, leadership and coaching experience, strong communication and organizational skills, and basic budgeting skills are required.

Skills

Hospitality Operations Management
Catering Management
Event Operations
Team Leadership
Coaching And Development
Customer Service
Budgeting And Cost Control
Food Safety
Alcohol Compliance
Operational Planning
Performance Management
Quality Assurance
Health And Safety Compliance
Inventory Management
Point-Of-Sale Systems

Visa sponsorship

Not detected in the job text

Keywords

Premium Food Service
Hospitality Operations
Catering
Live Entertainment
NHL Arena
Sports Arena
Stadium
High-Volume Events
Advanced Food Safety Certification
Alcohol Compliance
Food Safety
Quality Assurance
Workplace Health And Safety
Client Relationships
Sponsorship Expectations
Budget Management
Cost Controls
Profit Management
Operational Audits
Service Excellence
Team Development
Performance Management
Promotional Events
Point-Of-Sale Systems
Inventory Software
Data Reporting Tools

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