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Added 2 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 2 hours ago
Quality Improvement Consultant
Health Sciences North
Sudbury, ON
Collaborate with internal and external stakeholders/organizations/community groups to achieve program objectives, integrate and link services and foster partnerships across the continuum of…
Added 2 hours ago
Quality Improvement Consultant
Health Sciences North
Sudbury, ON
Collaborate with internal and external stakeholders/organizations/community groups to achieve program objectives, integrate and link services and foster partnerships across the continuum of…
Added 3 hours ago
S
Director of Training - SaaS, Healthcare - Greater Vancouver
Sycle
Vancouver, BC
- Full-time
Sycle is seeking a Director of Training to build, modernize, and lead a scalable training program for customers, partners, and internal teams. The primary focus is transforming Sycle’s…
Added 4 hours ago
SCM Category Manager, Rotating, Process & E&I Equipment, Pacific Link
Trans Mountain
Calgary, AB
The successful candidate will bring expertise in category management, commercial negotiations, equipment procurement, and contract administration, while working closely with engineering,…
Added 4 hours ago
BC
Pharmacy Technician
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Director, Pharmacy, you will be responsible for providing a variety of services including medication distribution, (order entry, dispensing, checking and delivery),…
Added 4 hours ago
GS
Senior Manager, Shelter/Residential Support & Operations (full-time onsite)
Good Shepherd Ministries
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
…& Operations (full-time onsite). Reporting to the Executive Director, the Senior Manager, Senior Manager, Shelter/Residential Support & Operations will enhance our clients’ and residents’…
Added 4 hours ago
A
Chef de projet entrée en service / Entry Into Service Project Manager
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Do you have experience in project management, have you worked in the aerospace industry, preferably in a customer service role, and would you like to progress and develop new skills? Then…
Added 6 hours ago
U
Directeur principal, Ingénierie logicielle – WFM / Sr Dir. Software Development - WFM
UKG
Montreal, QC
- Full-time
Solide expérience technique dans les logiciels d’entreprise en tant que service, les systèmes distribués, l’ingénierie de plateforme, les cadres d’expérience utilisateur ou les applications…
Added 6 hours ago
AT
Terminal Manager - Nights
Armour Transportation Systems
Moncton, NB
- Full-time
Supervise the nightly operations of the Moncton Terminal, ensuring performance, quality, and service standards are met. Duties include monitoring dock cleanliness, ensuring orders are ready…
Added 6 hours ago
U
Directeur principal, Ingénierie logicielle – WFM / Sr Dir. Software Development - WFM
UKG
Montreal, QC
- Full-time
Solide expérience technique dans les logiciels d’entreprise en tant que service, les systèmes distribués, l’ingénierie de plateforme, les cadres d’expérience utilisateur ou les applications…
Added 7 hours ago
CP
Project Coordinator, Construction
Crown Property Management Inc.
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
…administrative duties as well as small tenant construction and/or repair requests as assigned by the Director, Construction to ensure smooth and efficient operation in accordance with…
Added 7 hours ago
IH
Lead | Surgical Service Network
Interior Health Authority
Kelowna, BC
- Full-time
Interior Health is seeking permanent full-time Lead, Surgical Service Network. This exciting opportunity offers the chance to be part of a collegial and productive team that supports system…
Added 7 hours ago
UO
Co-op Coordinator
University of Victoria
Victoria, BC
- Full-time
Co-op Coordinators are required on occasion to travel within Victoria and, where required, to travel overnight throughout Canada and internationally to develop opportunities with employers…
Added 7 hours ago
BT
Director, Supply Chain
BlueRock Therapeutics
Toronto, ON
- Full-time
The Director will establish and lead integrated planning, strategic sourcing, procurement, materials management, inventory control, and distribution capabilities across the organization.…
Added 7 hours ago
CC
Senior Manager, Regional Service
Canon Canada
Montreal, QC
- Full-time
As the Senior Regional Service Manager, you will be responsible for executing and driving regional change under the strategic direction of the Director of Service. You will optimize…
Added 7 hours ago
SP
Director, Philanthropy
Surrey Place
Toronto, ON
- $143,300 to $162,300 CAD / year
- Full-time
Provides input to Surrey Place executives on policy, directions and service delivery issues.
Added 8 hours ago
FH
Assistant Spa Manager
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
The Assistant Spa Manager will work closely with and support the Spa Director in overseeing the daily operations of the spa, ensuring exceptional guest service, operational excellence, and…
Added 8 hours ago
T
Senior Project Manager (Experiential Production)
THE·TEAM
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our Experiential Operations, Production and Delivery team plays a pivotal role in the successful end-to-end delivery of our client accounts and events, owning client relationships, as well…
Added 8 hours ago
B
Client Director
BGIS
Montreal, QC
- Full-time
The Client Director is accountable for program management and delivery, project delivery, client relationship management, and people leadership.
Added 8 hours ago
CM
Search Lead
Critical Mass
Toronto, ON
- Full-time
At Critical Mass, the Search Lead advances account- and practice-level priorities by leading data-driven Search strategy and delivery for a leading financial-services client. The role…
Added 8 hours ago
FH
Leader, Strategic Transformation (Quality & Safety)
Fraser Health
Surrey, BC
- Full-time
Bring your initiative, client service focus, systems level thinking and leadership skills to our dynamic team of seasoned project and change professionals. This Leader role is aligned to…
Added 8 hours ago
FH
Leader, Strategic Transformation (Workday and Business Transformation)
Fraser Health
Surrey, BC
- Full-time
Bring your initiative, client service focus, systems level thinking and leadership skills to our dynamic team of seasoned project and change professionals. This Leader role is aligned to…
Added 8 hours ago
BL
Client Relations & Business Development Specialist
BC Legal Management Association
Vancouver, BC · Greater Vancouver Metropolitan Area
- Other
Business Planning – Working in collaboration with the relevant BD Director or Manager(s) to prepare agendas and all required materials for practice, industry group and client team meetings;…
Added 8 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…

Compass Group Canada

Director, Premium

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Experience: 3 years’ relevant and progressive experience within food service or hospitality industry
Posting language: English
Posted: Nov 4, 2026

Original job description

About ICE District Hospitality

ICE District Hospitality delivers world‑class food and beverage experiences within Rogers Place and across Edmonton’s vibrant ICE District. Our team is passionate about creating unforgettable moments for every guest, whether they’re attending a game, a concert, or a special event.

The Role

The Director, Premium oversees all aspects of premium food service operations within an NHL arena, ensuring operational and financial goals, quality standards, and client and sponsorship expectations are consistently met. This role works closely with Unit Managers to lead, train, and coach teams, support operational audits, and drive service excellence across premium spaces. The successful candidate must be available to work regular evenings, weekends, NHL games, and events based on operational requirements.

Responsibilities

Champion the fan experience by ensuring every interaction, service point and premium offering reflects the ICE District Hospitality standards for hospitality, quality and professionalism.
Lead consistent service execution across all areas, ensuring teams are prepared, aligned and equipped to deliver an exceptional experience at every event.
Drive operational excellence through disciplined planning, clear accountability and continuous assessment of service standards, productivity and operational performance.
Manage the day-to-day operations of the assigned departments, delegating responsibilities and providing direction to ensure all services and production are delivered safely, efficiently and to the expected standard.
Plan, direct and oversee premium services within the venues to achieve operational and financial goals while meeting client expectations and guest needs.
Build and develop a high-performing management team capable of effectively overseeing all areas of the operation.
Lead, mentor, engage and develop management teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance.
Develop and maintain strong client and partner relationships that support mutual objectives and long-term business success.
Coordinate management scheduling and deployment to ensure appropriate leadership coverage and effective event execution.
Coach employees by creating a shared understanding of what must be achieved, why it matters and how it should be executed.
Recognize and reward employees who demonstrate strong performance, leadership and commitment to the guest experience.
Respond to and resolve guest, client and operational concerns promptly, using feedback to strengthen service delivery and prevent recurring issues.
Proactively assess operations and identify opportunities to improve productivity, strengthen margins and enhance overall performance.
Create value through efficient operations, appropriate cost controls, responsible resource management and disciplined profit management.
Manage departmental costs and operating performance within the approved unit budget.
Monitor compliance with Quality Assurance, food safety, workplace Health and Safety, and organizational policies, initiating corrective action when required.
Collaborate with marketing, partners and management teams to leverage partnerships and support promotional opportunities.
Assist with the planning and execution of promotional events, client events, new openings and operational activations.

The Qualifications

Must have proven experience managing catering or hospitality operations in a live entertainment event environment
Experience managing catering/hospitality operations in a sports arena, stadium or high-volume event environment is preferred
College diploma in hospitality or food service or equivalent experience
AFST - Advanced Food Safety Certification
Deep understanding of alcohol compliance laws
3 years’ relevant and progressive experience within food service or hospitality industry
Past experience with managing, supervising, coaching and developing others
Strong customer service and interpersonal skills
Basic financial and budgeting skills
Exceptional written and verbal communication skills
Proven organizational, time management and leadership skills
Knowledge of POS systems, inventory software and data reporting tools is considered an asset

Apply About employer

More about this job

Responsibilities

Oversee premium food service operations across venue spaces, ensuring exceptional guest experiences, consistent service standards, safe operations, and achievement of financial and client objectives. Lead and develop management teams, manage budgets and operational performance, maintain client and partner relationships, and support events, promotions, audits, and continuous improvement.

Requirements

Candidates must have progressive food service or hospitality experience, including proven management of catering or hospitality operations in a live entertainment environment; arena, stadium, or high-volume event experience is preferred. A hospitality or food service college diploma or equivalent experience, Advanced Food Safety Certification, knowledge of alcohol compliance laws, leadership and coaching experience, strong communication and organizational skills, and basic budgeting skills are required.

Skills

Hospitality Operations Management
Catering Management
Event Operations
Team Leadership
Coaching And Development
Customer Service
Budgeting And Cost Control
Food Safety
Alcohol Compliance
Operational Planning
Performance Management
Quality Assurance
Health And Safety Compliance
Inventory Management
Point-Of-Sale Systems

Visa sponsorship

Not detected in the job text

Keywords

Premium Food Service
Hospitality Operations
Catering
Live Entertainment
NHL Arena
Sports Arena
Stadium
High-Volume Events
Advanced Food Safety Certification
Alcohol Compliance
Food Safety
Quality Assurance
Workplace Health And Safety
Client Relationships
Sponsorship Expectations
Budget Management
Cost Controls
Profit Management
Operational Audits
Service Excellence
Team Development
Performance Management
Promotional Events
Point-Of-Sale Systems
Inventory Software
Data Reporting Tools

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