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Compass Group Canada

Food Service Supervisor

Hamilton, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.

Essential Duties And Responsibilities

Assist the Shift Managers to supervise multiple food service units.
Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees.
Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
Communicate positively and enthusiastically to the café patrons and address their issues promptly.
Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process.

Qualifications

Think you have what it takes to be our Food Service Supervisors? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

At least one year of strong operation food industry management experience.
FoodSafe Level 1 Certification.
Comprehensive health and safety knowledge and training.
Knowledge of food service catering.
Strong supervisory skills and the capability to motivate and lead staff.
Employee relations experience in a unionized environment is an asset.
Excellent customer service skills.
Excellent communication skills (written and verbal).
Knowledge of Microsoft Office.

What’s in it for you?

Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact ukg.recruitment@compass-canada.com for further information.

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More about this job

Responsibilities

Assist shift managers with supervising food service units, overseeing menu production, managing and scheduling staff, and supporting hiring and training. Track inventory, sales, labor, and food costs; provide customer service; and ensure compliance with food safety, health and safety, WHMIS, and HACCP requirements.

Requirements

Candidates need at least one year of food industry management experience, FoodSafe Level 1 certification, and comprehensive health and safety knowledge. Strong supervisory, customer service, communication, and Microsoft Office skills are required; unionized employee relations experience is an asset.

Skills

Food Service Operations
Staff Supervision
Staff Scheduling
Hiring and Training
Employee Relations
Inventory Management
Sales and Cost Reporting
Customer Service
Communication
Food Safety
Health and Safety Compliance
WHMIS
HACCP
Food Service Catering
Microsoft Office
Leadership and Motivation

Benefits

Health Benefits
Vision Care
Dental Care
Mental Health and Wellness Resources
Employment Assistance Program
Learning and Career Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Food Service Operations
Food Service Catering
FoodSafe Level 1
Food Safety
Health and Safety
Occupational Health and Safety Act
WHMIS
HACCP
Menu Production
Cash Readings
Staff Scheduling
Hiring
Employee Training
Labor Relations
Unionized Environment
Inventory Management
Sales Revenue
Labor Costs
Food Costs
Workplace Inspections
Incident Reporting
Customer Service
Microsoft Office

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