front desk agent
- Fort McMurray, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
Personal suitability
Health benefits
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for youths
Languages
English
Education
- College/CEGEP
- or equivalent experience
- Hospitality administration/management, general
- Hotel, motel, and restaurant management
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Maintain an inventory of vacancies, reservations and room assignments
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Provide customer service
- MS Office
- Report information to supervisor
Personal suitability
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
- On-site amenities
- On-site housing options
- Transportation provided by employer
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for youths
- Participates in a government or community program or initiative that supports youth employment
More about this job
Responsibilities
Register arriving guests, assign rooms, manage reservations and room availability, and process group arrivals and departures. Resolve guest complaints, provide customer service and assistance with special needs, handle clerical and telephone duties, and report information to a supervisor.
Requirements
Requires a college/CEGEP education or equivalent experience in hospitality administration or management, hotel/motel/restaurant management, or a related area. The posting specifies 2 to less than 3 years of experience and emphasizes client focus, dependability, communication, organization, and teamwork.
Skills
- Guest Registration
- Room Assignment
- Complaint Resolution
- Group Arrivals And Departures
- Room Reservations
- Reservation And Vacancy Management
- Clerical Duties
- Telephone Communication
- Guest Assistance
- Customer Service
- Microsoft Office
- Reporting
- Client Focus
- Dependability
- Interpersonal Communication
- Oral Communication
Benefits
- Health Benefits
- Dental Plan
- Disability Benefits
- Health Care Plan
- Vision Care Benefits
- On-Site Amenities
- On-Site Housing Options
- Transportation Provided By Employer
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Administrative
- Management & Leadership
Keywords
- Front Desk
- Hospitality
- Hotel Management
- Motel Management
- Restaurant Management
- Guest Registration
- Room Assignments
- Complaint Resolution
- Group Check-In
- Group Check-Out
- Room Reservations
- Reservation Management
- Vacancy Management
- Clerical Duties
- Telephone Calls
- Customer Service
- Special Needs Assistance
- Microsoft Office
- Supervisor Reporting
- Client Focus
- Dependability
- Interpersonal Communication
- Oral Communication
- Written Communication
- Organization
- Teamwork