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Compass Group Canada

Front Desk Housing Associate, Full Time

Fort McMurray, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 5, 2026
Experience: Minimum 2 years of customer service and reception experience in a fast-paced demanding environment
Posting language: English
Posted: Nov 5, 2026

Original job description

The responsibility of the Front Desk/Housing Associate is to be the first point of contact for all initial inquiries by the clients and associates needing to be directed to services within the unit.

Essential Duties And Responsibilities

Provide hospitality reception services to the camp residents.
Coordinate with other camp departments, such as housekeeping and maintenance to ascertain all rooms are clean and well maintained.
Ensure data stored in the system is current with respect to resident information, resident requests, room availability, check in/checkout information, as well as housekeeping/maintenance work orders.
Complete daily and period reporting for management and client.
Perform other administrative duties and functions as required.

Qualifications

Minimum 2 years of customer service and reception experience in a fast-paced demanding environment
Diploma in hospitality and hotel management is an asset
Exceptional customer service attitude and experience
Proven time-management and organization skills
Excellent communication and interpersonal skills
Proficiency in MS Office (Excel, Word, PowerPoint)
Previous remote camp work in Food & Support Services is an asset

Position Requirements

Pass a Drug & Alcohol Test
Shift: 12hr/Day (Monday to Thursday. Tuesday & Wednesday are split shifts)
Rotation: 14 Days on/14 Days off
Local applicants preferred

ESS Canada is committed to building meaningful partnerships with Indigenous communities and supporting inclusive employment opportunities. Consistent with our Indigenous community partnership commitments and voluntary employment equity initiatives, qualified Indigenous applicants (First Nations, Métis, and Inuit) may be given preference in the hiring process. Such applicants are invited to voluntarily self-identify and may be required to confirm a claim of Indigenous identity during the hiring process.

What’s in it for you?

Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.

For accommodation requests during the hiring process, please contact ukg.recruitment@compass-canada.com for further information.

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More about this job

Responsibilities

Provide reception and hospitality services as the first point of contact for camp residents and associates, directing inquiries to appropriate services. Coordinate room readiness with housekeeping and maintenance, maintain accurate resident and room records, and prepare daily and periodic reports.

Requirements

Requires at least two years of customer service and reception experience in a fast-paced environment, along with strong customer service, organization, time-management, communication, and interpersonal skills. Proficiency in Microsoft Office is required; a hospitality or hotel management diploma and remote camp experience are assets, and applicants must pass a drug and alcohol test.

Skills

Customer Service
Reception
Hospitality
Time Management
Organization
Communication
Interpersonal Skills
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Data Management
Reporting
Room Coordination
Housekeeping Coordination
Maintenance Coordination

Benefits

Health Benefits
Vision Coverage
Dental Coverage
Mental Health and Wellness Resources
Employment Assistance Program
Learning and Career Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Reception
Hospitality
Camp Residents
Food and Support Services
Resident Information
Room Availability
Check-In
Checkout
Housekeeping
Maintenance
Work Orders
Administrative Duties
Daily Reporting
Management Reporting
Client Reporting
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Drug and Alcohol Test
Remote Camp Work
Hospitality and Hotel Management

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