Front of House Manager (SFU Dining Commons)
- Burnaby, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 3+ years of experience in food service management or hospitality operations.
- Posting language
- English
- Posted
Original job description
Job function: Ensure Customer & Client needs are met in all areas at the dining hall.
Overview: This is a 7 day per week operation that is open 24 hours per day. This unit has a team of approx. 150 unionized associates.
Duties
Overview: This is a 7 day per week operation that is open 24 hours per day. This unit has a team of approx. 150 unionized associates.
Duties
- Build and maintain positive relationships with customers, SFU stakeholders, Residence Management, Residence Life, and the Dining Commons management team.
- Deliver exceptional customer service, respond to guest feedback, and accommodate diverse dietary needs in collaboration with the culinary team.
- Oversee daily front-of-house operations, including floor inspections, service standards, cleanliness, menu signage, and operational readiness.
- Execute established promotional calendars, special events, and initiatives to enhance the dining experience.
- Supervise, coach, and support unionized associates, fostering a positive, productive, and respectful work environment.
- Support recruitment, onboarding, and training of new associates in accordance with Compass standards.
- Review daily staffing schedules, coordinate sick-call coverage, conduct shift briefings, and ensure compliance with the collective bargaining agreement.
- Review and approve employee timecards, including overtime, sick pay, and time adjustments, in accordance with company policies.
- Manage daily cash-handling procedures, including cash float distribution, cash reconciliation, preparation of bank deposits, and secure placement in the accounting safe for courier collection.
- Monitor and maintain compliance with quality assurance, occupational health and safety, food safety, sanitation, and security standards in collaboration with the culinary and management teams.
- Complete required operational inspections, audits, and documentation, ensuring records remain accurate and up to date.
- Maintain effective communication between shifts through detailed management logbook entries, shift handovers, and timely escalation of operational concerns.
- 3+ years of experience in food service management or hospitality operations.
- Strong knowledge of food safety regulations and best practices.
- Excellent organizational and communication skills.
- Experience with sustainability initiatives and waste management preferred.
- Ability to adapt to a dynamic, creative environment.
- Previous experience in a unionized workplace is an asset.
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.
More about this job
Responsibilities
Oversee daily front-of-house dining operations, customer service, service standards, events, cash handling, and compliance with food safety, health and safety, sanitation, and security requirements. Supervise and support unionized associates, coordinate staffing and shift handovers, manage timecards, and maintain operational records and stakeholder relationships.
Requirements
Requires at least three years of food service management or hospitality operations experience, strong knowledge of food safety regulations, and excellent organizational and communication skills. Sustainability and waste management experience is preferred, while experience in a unionized workplace is an asset; adaptability in a dynamic environment is also expected.
Skills
- Food Service Management
- Hospitality Operations
- Customer Service
- Front-of-House Operations
- Staff Supervision and Coaching
- Recruitment and Onboarding
- Training
- Scheduling and Shift Coordination
- Timecard and Overtime Administration
- Cash Handling and Reconciliation
- Food Safety
- Occupational Health and Safety
- Sanitation
- Quality Assurance
- Communication
- Waste Management
Benefits
- Health Benefits
- Vision Coverage
- Dental Coverage
- Mental Health and Wellness Resources
- Employment Assistance Program
- Learning and Career Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Food & Beverage
- Management & Leadership
- Customer Service & Support
- Security & Safety
Keywords
- Dining Commons
- Food Service Management
- Hospitality Operations
- Front-of-House Operations
- Customer Service
- Guest Feedback
- Dietary Needs
- Service Standards
- Promotional Calendars
- Special Events
- Unionized Workplace
- Collective Bargaining Agreement
- Recruitment
- Onboarding
- Staff Training
- Staff Scheduling
- Shift Briefings
- Timecards
- Overtime
- Cash Handling
- Cash Reconciliation
- Bank Deposits
- Quality Assurance
- Occupational Health and Safety
- Food Safety
- Sanitation
- Security Standards
- Operational Inspections
- Audits
- Sustainability